Resolved Lock Casino - No pay since 25 days !!

tklein

Dormant account
Joined
Oct 15, 2008
Location
near Hamburg
Hello,

I play at Lock casino very often. I also had payouts in the past.

But this time, I havn't been paid since 25 days !

The agents in the chats only say that my payout is approved by all departments since June, 12th, 2010.

They always only tell me I have to wait, but now I am worried about what's going on there.

Anyone else with those issues?

What can I do in this case, I never had such a thing before.

Thomas
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Just curious - what's your withdrawal method, and how much is the w/d for?

I'd suggest submitting a PAB ASAP and not discuss it in the forum anymore, so that you don't shoot yourself in the foot. :)

edit: Why hasn't there been a warning or at least a heads-up post in regards to Lock Casino?
 

sephus22

Full Member
PABaccred2
Joined
Nov 10, 2008
Location
oregon,usa
Im getting the runaround from them also.W/d still pending.they said 3-7days after approval i would get paid.not looking too sweet.
 

tklein

Dormant account
Joined
Oct 15, 2008
Location
near Hamburg
Just now I got an email from them saying I will get paid in the next 5 business days.

I hope this time it is the truth.

EDIT: Since when I Lock Casino not longer an accredited casinio here at CM? And I cant find a post saying why they are no longer accredited.

EDIT: Moneybookers as deposit and withdraw method used.
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Just now I got an email from them saying I will get paid in the next 5 business days.

I hope this time it is the truth.

EDIT: Since when I Lock Casino not longer an accredited casinio here at CM? And I cant find a post saying why they are no longer accredited.

EDIT: Moneybookers as deposit and withdraw method used.

Since yesterday I believe Bryan removed them
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Just now I got an email from them saying I will get paid in the next 5 business days.

I hope this time it is the truth.

EDIT: Since when I Lock Casino not longer an accredited casinio here at CM? And I cant find a post saying why they are no longer accredited.

EDIT: Moneybookers as deposit and withdraw method used.

Weeks + 5 days for a MB withdrawal? Yea, it's sounding more and more like funding problems, imo.

Did they say why? ewallet withdrawals should take no more than 48 hours, max.

And why hasn't the lock rep been around at all? Or do they not care anymore since they were dropped from the accredited list? The rep was on the forum yesterday, but no peep has been heard.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
From my communications yes, of course they still care, Accred or no. They've just opened their poker side of things, could be a little preoccupied at the moment.

Not saying this to excuse the delays, just trying to give things a little perspective.
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
From my communications yes, of course they still care, Accred or no. They've just opened their poker side of things, could be a little preoccupied at the moment.

Not saying this to excuse the delays, just trying to give things a little perspective.


Opening the poker side of things I understand would take some resources.

But if they are prepared to have there Casino customers suffer and lose faith then the poker side of there business is only going to get bad publicity and is not off to a good start. Look at what has been posted on here in the last few weeks alone.(not on poker but Lock itself)

All this talk of processor/funding problems. and yet they still open a poker side of there business? are those people that play there going to suffer the same fate?

Cheers Matt
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
From my communications yes, of course they still care, Accred or no. They've just opened their poker side of things, could be a little preoccupied at the moment.

Not saying this to excuse the delays, just trying to give things a little perspective.

ok, I'm confused....

[EDIT: Sorry, these pain pills really mess with my thinking, so that last sentence probably didn't make any sense. Let me try this again.]

In Nifty's thread about Lock, Bryan stated that the payment delays were caused by Lock's processor jumping ship and running off with Lock's money.

Are they telling you a different story, and trying to pass it off as being "busy" with the poker side of their business, and getting that off the ground? Processor/Money problems are quite a far cry from simply "being busy" with other sections of their business.
:confused:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Are they telling you a different story, and trying to pass it off as being "busy" with the poker side of their business ....

No, I was not. :hand-smacks-forehead:

Buddy said they were slow responding, I said they might be a little preoccupied at the moment. End of story. No conspiracy or whatever.

I respectfully challenge you to find a single instance of me saying anything anywhere that shows me trying to sweep these Lock payment issues under the carpet or pass them off as something they are not. I wish you luck. You won't find it because I haven't done it. They are serious issues and I've treated them accordingly.

Also, please stop trying to read double meanings from between every line I post. I'm not known for my subtlety: if I want to say something I usually pretty much say it, no disguises or subterfuge.

No offense but how many times do I have to explain that I mean what I said and only what I said and I didn't mean a bunch of things that you think I might have said but clearly did not?
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
No, I was not. :hand-smacks-forehead:

Buddy said they were slow responding, I said they might be a little preoccupied at the moment. End of story. No conspiracy or whatever.

Please stop trying to read double meanings from between every line I post. I'm not known for my subtlety: if I want to say something I usually pretty much say it, no disguises or subterfuge.

No offense but how many times do I have to explain that I mean what I said and only what I said and I didn't mean a bunch of things that you think I might have said but clearly did not?

*confused even more*

Sorry, honestly, but I don't see the post where anyone says they're slow responding? That's why I'm confused. I just went through again and looked, and the only complaints I see in this thread are those of slow pay problems.....that's why I thought you were saying the slow pays were because of the issues of opening their poker room and getting that off the ground...

No offense taken, but you have to remember, I'm dealing with severe pain issues, and am dense anymore, thanks to the Vicodin and Flexeril (muscle relaxer,) so please bear with me. :)

Max: I'm sure this is what you were looking for: :)

 
Last edited by a moderator:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Im getting the runaround from them also. ....

This is what I was referring to, thought the guy was taking slow response as being jerked around. Was just saying that maybe it's just slower than normal response, etc etc, see above.

PS. sorry to hear about the pain, meds, etc. Just came off a stretch of painful illness myself and very much empathize. Needless to say, get well soon.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I believe that Sephus22 did not like hi withdrawal to be in pending status after several days and not the typical slow responses to enquiries. There is no doubt that there are delays in payments to players so it is imperative that a LOCK rep should come out and clear things. Even Bryan and Max can only provide educated guesses on what is happening behind the scenes and this does not bode well for the casino.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Max: I'm sure this is what you were looking for: :)

I have two cats, know that one very well. Pretty sure it means "get out of my face you silly person! I'm trying to get my second 8 hour snooze here!" Or something of that sort.

I believe that Sephus22 did not like hi withdrawal to be in pending status after several days and not the typical slow responses to enquiries.

Yeah, that's a different kinda problem all right.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
This is what I was referring to, thought the guy was taking slow response as being jerked around. Was just saying that maybe it's just slower than normal response, etc etc, see above.

PS. sorry to hear about the pain, meds, etc. Just came off a stretch of painful illness myself and very much empathize. Needless to say, get well soon.

Ahhh ok, gotcha. I just never associated getting the runaround with waiting forever for CSR responses and so forth.

And thanks...it's been 2 months so far, and I hope it ends soon :)
 

sephus22

Full Member
PABaccred2
Joined
Nov 10, 2008
Location
oregon,usa
Isnt slow response,no response to emails or pms a form of getting jerked around.i think so.Also a different story every time i contact live chat.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Isnt slow response,no response to emails or pms a form of getting jerked around.

Not necessarily. If you write me an urgent "OMG my ass is on fire and I need a fiery-ass extinguisher!!!" message on Friday evening I might not reply to you until sometime Monday morning because, hey, I don't do no fiery ass extinguishing on the weekends. So not jerking you around, just not listening until I'm ready to do so, if you get my meaning.

A delay isn't NECESSARILY a brush-off. Also, we don't know the details of your case. Maybe you sent them 1000 emails and they're sick of it. Maybe you had a bad day and told them to go have rude sex with themselves and they aren't in much of a mood to listen to you.

All I'm saying is it could be anything here so, no, a delay doesn't necessarily mean anyone is being jerked around. It might, but more info is required in order to determine that.

But if they are prepared to have there Casino customers suffer and lose faith then the poker side of there business is only going to get bad publicity and is not off to a good start.

That's one way to look at it I guess but I think you might be putting the cart before the horse.

As I understand it the poker launch at Lock has been in the works for several months. It's a huge deal and takes on a momentum of it's own.

The recent processor problems, as I understand it, are exactly that: very recent.

So what do you do? Derail months of planning and scheduling on the poker stuff or put your best foot forward and press on. Having been in corporate life for many years I can tell you that "press on" is pretty much the universal choice. That may well have been the case here. Or not. I really have no idea, just speculating.
 

tklein

Dormant account
Joined
Oct 15, 2008
Location
near Hamburg
I got paid TODAY !!

Hello,

I can't believe it, but I have got my money (more than 1000$) today.

This is only 1 day after I posted here.

I think Lock really tries to solve this issue with the late payments.

THANKS for existing CM

Can someone put the thread on SOLVED please? (or can I do it ?)
 
Top