LiveVegasAction slow?

[noname6925]

Anyone with had any experience with LiveVegasAction?

I cashed out to Neteller 12 days ago and still no word. No reply from customer service, and I made my first cashout via Cheque 22 days ago and have not gotten any cheque so far.

I know that some casino has some slow cashouts, but I would think that using neteller would speed things a bit up.

Any advice, or experiences?

 

[noname6925]

Still no word from LiveVegasAction...

I have tried more than 8 times to mail their support but with no response. Tried to PM "GrandAcesGeisha" who is the representative in here and no answer yet.

 

[Pinababy69]

Still no word from LiveVegasAction...

I have tried more than 8 times to mail their support but with no response. Tried to PM "GrandAcesGeisha" who is the representative in here and no answer yet.

I had been going to suggest PM'ing the rep but haven't noticed him on the board lately. Maybe CM has a suggestion?

 

[Wagerjunction]

DROOOOOOOOOOOOWNING

THANKS TO DUBYA I am swamped lately - like as in completely .

That however is no excuse so i would like to apologise publicly to noname6925 for the handling of this cash in . I will get it sorted out ASAP.

Regards
Greg

 

[noname6925]

Still waiting

Well just to update the situation, it has been a month now since my first payout.

The manager has promised me that I should have the funds this week. So for now I am hopeful.....

 

[dresden]

I had the same problem with this casino. It took amonth or more to receive my funds and I had to contact Grag to do it. To his credit, it was resolved in the end but it took far too long.

 

[Wagerjunction]

To Long

It is taking far to long guys but we have implemented a whole new set of controls that will make it a lot better for players on this Casino .

A lot of you know me and i am a straight forward kind of guy so i will be straight forward with you . Live Vegas Action has been our most ignored brand much to my shame and i have taken action to ensure that this is not the case .

This is entirely our fault - i can tell you however that this has now changed ,i have a dedicated team on LVA and i am giving this niche market product a lot more attention than it has previously received .

You will receive i daresay it fantastic attention on this product moving forward .

Best Regards
Greg

 

[noname6925]

Hmm..

Still no money, neither on Neteller or Cheque.

He told me that i would have the money last week....

 

[noname6925]

Resolved

I got my money yesterday.

Thanks to Greg for keeping me posted..

 

[mgibson99]

I got my money yesterday.

Thanks to Greg for keeping me posted..

With all due respect to Greg, he posted on 10/27 that he would get it sorted out ASAP. You got your money almost 3 weeks later. Great that you got it, and great that Greg apparently made it happen, but 3 weeks is not an "ASAP" response as I see it, especially since you had been waiting on the cashout for almost 3 weeks prior to that. Why on earth would anyone want to play at a casino that takes 6 weeks to process a cashout, and only then when you involved management.

 

[Wagerjunction]

Correct

With all due respect mgibson99 sometimes running a Casino is not as simple as flicking a light switch or turning on a computer .

I would like to thank noname for his incredible patience with us while we sorted the entire Casino out . Essentially we have brought the entire admin and customer support of the Casino to be based at our offices in London.

I do however agree that no one should wait that length of time for resolution and am extremely grateful to noname6925 for his very patient approach.

I can assure you that this product will not suffer the issues that occured in the past.

Regards
Greg

 

[jlw95366]

LiveVegasAction never paid me

I have a receipt showing my withdrawal of $350.00. They didn't pay, and stopped responding to my emails.

I am glad to see that there is a representative from that casino here who might be able to help me.

I have all the emails and other documentation. Please let me know what my next step should be. Should I contact GrandAcesGeisha?

Thanks for a site that offers solutions.

jlw95366