live online blackjack gripe

fourwood

Newbie member
PABnonaccred
Joined
May 25, 2011
Location
UK
I have complained to a casino, about a online live dealing blackjack game.

During the game sometimes I was not give the option to hit or stand, or the option came up and I pressed my option and the casino "never received my choice" therfore continued dealing, standing me on soft 14, 9 and 16 on three seperate hands. They I also has a push that I never received my stake on so complained about that also.

Now what got me is straight after the problem I typed in the chat box to ask why did they not hit, then I was told not to worry about it and support would be in touch.

Basically if the dealer does not receive my choice i'm not playing a fair game!

The responce I got that no refund was due as the fault must of been my end as no other player on the games had a issue, I did get a refund for the push hand, I was told there was a error "they would look into it".

I would like my money back on the games I did not get a fair chance, after all who stands on 9, or soft 14, the hard 16 hand maybe, but I wanted to hit as dealr was showing a 10.

Should they at least be reverting to basic stratagy when there is a connection error?

I don't have it as a connection error as the hand kept on being dealt, if there was a connection error surely I would lose the live feed.

Any advice would be helpful, or the recourse to get my stakes back on these games where I feel like I have been robbed.

Thanks

Its my first post here btw, please let me know if more details are needed.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@fourwood: FYI, it is bad practice to discuss an issue on the forums and have a Pitch-A-Bitch going on the same issue at the same time: see
You do not have permission to view link Log in or register now.
for details.

I see you had posted about your issue shortly before you filed your Pitch-A-Bitch. Please note that if you continue to post here while the PAB is in progress it may damage or kill your Pitch-A-Bitch entirely. Please stop posting on this subject until the PAB has had a chance to run it's course.
 
Top