Liquid casino bonus scam

[jetset]

Sonicboom, this behaviour is not consistent on the part of EC Management, especially in view of their presence and reassurances in this thread as recently as January 14, and the fact that it would seem that EC Manager has paid some of the aggrieved posters here.

Something has gone awry here, and I think you should hang in on this complaint, possibly PM-ing EC Management, who received some appreciation when he appeared here.

Another point worth emphasis is that at the recent ICE show in London I was assured by Mike Marandino, the sales director for Chartwell Technology that Elite Club Management as their principal sub-licensor had their full support in addressing legitimate player grievances. I was also introduced to a member of Elite Club management (who sounded like a Londoner, I thought) who confirmed this.

Don't give up just yet. Try the PM route, and I'll try and dig out this guy's email and we'll see what can be done to get this back on track.

 

[Casinomeister]

Sonicboom had PABd last month, but I thought the casino manager was dealing with this already since he made an appearance in this thread. Looks like he wasn't. The PAB was just sent out.

 

[Casinomeister]

Hey Sonicboom! Your yahoo email is bouncing. Maybe this is the problem.

 

[sonicboom]

Thanks for the support, I called AGAIN today, again got told to E-mail in the problem, have done. The E-mail address should be working OK, I have had a few replies before saying they will pay me soon!

I am going to PM the casino manager and see what happens.

 

[jetset]

I've sent an email as well - no response yet. Did you see the 'Meister's comment above concerning your email addy?

 

[sonicboom]

Yes, it should work, it is sonicboom1328@yahoo.co.uk registered with this site (Casinomeister). There is another E-mail address registered for liquidclubs casino though and I have had correspondance with them through this one. Both are working as far as I know though.

 

[jetset]

Response at last!

Three chasers later, we finally have a reaction from Club Management Services.

Sonic, you may find this encouraging (but I hope you will keep us in the picture going forward anyway)

"Brian, I am the President of ECM. Jan Sagel our previous Operations manager was handling this but he has left the company. Our client manager is waiting for apprrovals from the website to read the querie. We at ECM are working very hard and satisfying our clients. Please give Glen Bullen 24 hours to get access to this thread and respond. Rgds, Ranjeet"

 

[sonicboom]

Thanks Jetset, I have now heard from the new Casino Manager and been given ANOTHER 30, so that is 80 compensation now which is VERY generous. The only problem is so far my withdrawal attempts are not being processed but it looks like they will be now, which is great. I will keep you posted.

 

[jetset]

Great to hear that, Sonic - let's hope this new guy stays on the ball and operates as a useful channel for any future Chartwell hassles.

 

[dominique]

It would be nice to see Chartwell take care of things. Since the demise of Blackjack.com I have been hesitant to thouch Chartwell, even though I have noticed one casino that interests me.

 

[sonicboom]

Recieved a cheque this morning for the remainder of my cashout. Matter now fully resolved, and I will be playing here again as I think the issues have now been fully resolved and there is new management.

 

[jetset]

That's brilliant news, Sonic, and btw kudos to the new guy at Elite Club Management, Glen Bullen who seems to be sorting these cases out judging by the emails I've been getting.

The (hopefully) encouraging news about this - and it is too early to be sure yet - is that Chartwell Tech disputes can now be addressed through Elite Club and Glen's good offices as customer relations manager.

 

[jetset]

for HotlotzUK

Hotlotz - trying to reply to your aol email but it won't go through, and I can't PM you because I don't know what your handle is here.