Lionel Bets - Irregular betting Terms and conditions - voided my winnings

benl316

Newbie member
Joined
Oct 7, 2020
Location
UK
Hi all,

hope you're alll well i'm a first time poster seeking any advice or really any examples of anyone actually getting money back.

iv'e read on this and other forums about an increasing number of Casino's mainly in the Prism Marketing group refusing to pay out because of what they say is irregular betting. I realise that they are unregulated etc so please don't come on with all this well thats what you get for playing on a dodgy casino etc ... . The reason I tried them is that I had actually played another one of their casinos "One spin" and had no issues whatsoever and took about 6k from them.

In my case LIonel bets claim that I broke their terms and conditions of betting more than 30% of my deposit on single roulette spins. They argue that it is my responsibility as a player to read the terms and conditions before playing. The twist in my particular case is that I actually did and there is nothing mentioned specifically within the general terms and conditions of game play but is covered under another policy relating to bonuses, that I don't believe was ever shown to me until i requested the deposit. I know i'm likely to be pissing in the wind here when it comes to me trying to get any form of my money back, but wondered if anyone has any examples of anyone successfully getting their money back ?

Iv'e tried the usual stuff - contacting my bank and asking them to reserve the charges.
As expected they don't appear to have any regulatory body to contact and their phone number on their website is for a company called White smoke ha ha !

They have also blocked my account so i can't go in and track all the transactions to see if i breached their Ts and Cs or not and what my balance would actually be if they removed the voided bets.

Any advice and yes I realise this was a mistake on my part but given i had no issues with one spin i thought there was a realistic probability of been paid out.
 

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Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Don't think that there is much hope with this group, especially if there is violation to that 30% rule and with this group you can be happy if you get paid 100% legit winnings without any single rule violation.

If you have made single spin against their T&C:s, don't believe that they will have much of good wll for exceptions. They are really dodgy group, would stay away from them in future.
 

benl316

Newbie member
Joined
Oct 7, 2020
Location
UK
yes thought as much I am hoping my bank will see it that way and hopefully refund my deposits
 
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