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LinesMaker Poker, play privilege locked - No reason

Discussion in 'Poker Complaints' started by TheDark, May 27, 2008.

    May 27, 2008
  1. TheDark

    TheDark Dormant account

    Occupation:
    Network Administrator
    Location:
    Romania , Baia de Arama
    Hi, I signed up yesterday with LinesMaker Poker , played a $6000 freeroll , where i finished in the money ($75), after i finished the play, account was blocked (Username AdiXXX / Nickname TheDarkSide).Please help me in this matter if is possible.Thank You

    I don`t know if is a good ideea to paste the chat there, but please forgive me, my english language is not so good


    Please wait for a site operator to respond. You are currently customer 1 in queue. Thank you for your patience.
    Hello, my name is Janet Roberts. How may I help you today?
    Balanescu Adrian: Hi
    Janet Roberts: Hi Adrian
    Balanescu Adrian: i can`t register in tournaments
    Janet Roberts: Please hold while I transfer you to the Poker Department.
    Please wait while I transfer the chat to 'Ahmed Jones'.
    Hello, my name is Ahmed Jones. How may I help you today?
    Balanescu Adrian: ok
    Balanescu Adrian: Hi, i can`t join any tournament
    Balanescu Adrian: i have 75 in balance but it gives an error
    Ahmed Jones: What happens when you try to access the poker room?
    Balanescu Adrian: is ok , i am logged in
    Balanescu Adrian: but when i try to register to a ttournament it say
    Balanescu Adrian: player privileges suspended"
    Balanescu Adrian: i did not do anything wrong
    Ahmed Jones: Please bear with me for a moment while I look into this...
    Balanescu Adrian: sure, i just signed up today
    Ahmed Jones: Unfortunately, your account has been deactivated by management decision. It will not be reactivated.
    Balanescu Adrian: what was wrong.. i mean .. why
    Ahmed Jones: This a decision made by our management. It is final.
    Balanescu Adrian: sure , no problem, but why ?
    Ahmed Jones: As per our house rules, if deemed necessary LinesMaker reserves the right to revoke the agreement between the user and LinesMaker.
    Balanescu Adrian: i posted LinesMaker in my forum and ppl download it through my site , and you doing this?
    Balanescu Adrian: i mean NO REASON to kick a player after he won 75
    Balanescu Adrian: anything we talked there was recorded anyway
    Balanescu Adrian: i didn`t loose a cent , no problem
    Balanescu Adrian: but your customers will hear about what are you doing
    Balanescu Adrian: revoke - no reason , house want me out :)
    Balanescu Adrian: did not like i won $75
    Ahmed Jones: Management decision on this matter is final. The account will remain inactive.
    Balanescu Adrian: sure , i said is no problem, the reason please
    Ahmed Jones: No reason will be provided.
    Balanescu Adrian: good, what about the money are in it?
    Balanescu Adrian: 75 usd
    Ahmed Jones: The funds will remain in the account.
    Balanescu Adrian: but those are my money
    Balanescu Adrian: you can close my account but you can`t stole my money from it, or can you?
    Ahmed Jones: No money has been stolen. This is because no deposits have been made.
    Balanescu Adrian: it say Balance : $75
    Balanescu Adrian: no deposit was make cause i signed up few hours ago
    Balanescu Adrian: was intend to deposit in few hours
    Balanescu Adrian: bank is closed at this time
    Ahmed Jones: Arguing this matter with me will not make any difference. The account will not be reactivated. Sorry about that.
    Balanescu Adrian: just a simple reason, nothing more then, just tell me why
    Ahmed Jones: We are under no obligation to offer a reason. I have given you all the information that will be provided on this matter.

    This chat session has been ended by the chat operator. If you have a moment, please fill out our feedback survey so that we may improve our service (please close this chat window to begin).
     
  2. May 27, 2008
  3. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    The same as "We can do all we want" :eek:
    Back to the business: maybe your country in their list of restricted countries?
     
    1 person likes this.
  4. May 27, 2008
  5. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree
    i think this is totally out of order, the least they could do is give you a reason why they closed your account even if as slotmonster said only to inform you that your country in their list of restricted countries,
     
    1 person likes this.
  6. May 28, 2008
  7. SHANAX

    SHANAX Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    Just another example of a no name shady online poker site created to get customers and take their $. That is why people should stick to the more established sites like Stars and Tilt. These small sites with very few customers have to make $ somehow, so why not just take it from their "customers."
     
  8. May 28, 2008
  9. TheDark

    TheDark Dormant account

    Occupation:
    Network Administrator
    Location:
    Romania , Baia de Arama
    I asked a friend from Serbia about he`s account on LinesMaker and he can`t no longer login too.(He`s account was maked in the same day with that tournament, anyway he did not played it , but account was frozen)
     

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