Light Casino - My personal Experience

asm

Experienced Member
PABinit
Joined
Mar 9, 2015
Location
Finland
Hello @asm ,

Thank you for the comment.
Please provide us with your username. We will be glad to help you ASAP.

Best Regards,
LightCasino.com Administration
I have patience. I didn't post this to beg for a speedy withdrawal.

The point is, anyone who wins over 500 euros and wants to withdraw over that limit, will be gone. You're pretty much turning them away. In the long run everyone most likely loses, you're turning the short time winners away. They'll be gone in two days if they lack discipline and play it all away while waiting for that absurd time, or if they have discipline they'll go away after waiting for a week or two or three or four for a simple withdrawal.

I think you should reconsider this policy. It's very shortsighted. You're effectively turning away any players who withdraw anything. Those players would probably deposit again and in the long run, turn a profit for your casino. You don't have to go very far to find around 500 casinos with better functionality when it comes to withdrawing money. What do you think anyone going through weeks for a withdrawal will do, redeposit in the future? Or go somewhere where it takes a day or two?

A policy like this only makes players angry, or question the liquidity. I don't know which is worse.

Just offering constructive criticism.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Wait a moment - this is my review part :D

Light Casino is a brand new casino that is untested by me. They have a forum representative which means they have an active presence here which is good. They are licensed by the MGA, which is also good. One caveat is that for non-VIP members the monthly payout is Euro 5K a month. You will need to check out the VIP program for their monthly payment tier.
So why rag on me??
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
So why rag on me??
I am not "raging" at you as an indivdual, but Casinomeister.com :)

This is like a grocery store selling expired milk. The store puts a sign on the wall that says the milk has expired.
The customers ofc have a choice of buying the milk or not, but there will allways be a few that don't read the sign and then comes back to complain about the milk.
The store clerk is like: "it was your choice buying it or not - we even have a sign on the wall telling the milk was expired".
I think the store should'nt sell expired milk to begin with.

I dont know, just rambling here - but I am so sick of casinoes playing a unfair game when it comes to winnings and withdrawals.
Withdrawals are the most important score on a casino and I think the score on that evaluation should count twice as much as the other things, like software etc... so when a casino, like this one, really have a shady practice when it comes to withdrawals it really shows on the overall score.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I am not "raging" at you as an indivdual, but Casinomeister.com :)

This is like a grocery store selling expired milk. The store puts a sign on the wall that says the milk has expired.
The customers ofc have a choice of buying the milk or not, but there will allways be a few that don't read the sign and then comes back to complain about the milk.
The store clerk is like: "it was your choice buying it or not - we even have a sign on the wall telling the milk was expired".
I think the store should'nt sell expired milk to begin with.

I dont know, just rambling here - but I am so sick of casinoes playing a unfair game when it comes to winnings and withdrawals.
Withdrawals are the most important score on a casino and I think the score on that evaluation should count twice as much as the other things, like software etc... so when a casino, like this one, really have a shady practice when it comes to withdrawals it really shows on the overall score.
Nope bad analogy. It actually goes like this - I own a website that reviews online casinos. I say these are the quick paying, no withdrawal limit casinos - and here are the ones that either take awhile to pay and/or have withdrawal limits - like this one.

Because that's what I said.

You have to read what I say. :D
 

7StarsPartners

Online Gaming Affiliate Manager
Joined
Mar 29, 2019
Location
Cyprus
I have patience. I didn't post this to beg for a speedy withdrawal.

The point is, anyone who wins over 500 euros and wants to withdraw over that limit, will be gone. You're pretty much turning them away. In the long run everyone most likely loses, you're turning the short time winners away. They'll be gone in two days if they lack discipline and play it all away while waiting for that absurd time, or if they have discipline they'll go away after waiting for a week or two or three or four for a simple withdrawal.

I think you should reconsider this policy. It's very shortsighted. You're effectively turning away any players who withdraw anything. Those players would probably deposit again and in the long run, turn a profit for your casino. You don't have to go very far to find around 500 casinos with better functionality when it comes to withdrawing money. What do you think anyone going through weeks for a withdrawal will do, redeposit in the future? Or go somewhere where it takes a day or two?

A policy like this only makes players angry, or question the liquidity. I don't know which is worse.

Just offering constructive criticism.
Dear @asm ,

Thank you for your review!
We highly value each and every opinion.
First of all, we would like to kindly tell you, that our Terms & Conditions are more or less the same as the other European casinos.
Yes, it is stated that we withdraw within 3 business days, however, our Finance team is trying to withdraw funds as soon as it is possible. All we want to say, we are doing our job in a very professional manner and we care about our customers a lot. We are working on improvements day and night, to make our website perfect for all our clients.
We will be glad to see you as one of our players, as we prepared a lot of different unique offers for our new clients!
Should you have any questions, do not hesitate to contact us, please!

Kind regards,
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Administration
 

7StarsPartners

Online Gaming Affiliate Manager
Joined
Mar 29, 2019
Location
Cyprus
Wow wow, horrendous withdrawal limit and processing time. Very easy to deposits thousands (of course)... if you are lucky enough to win and want to withdraw you are stuck with €500 a day with 3 working days processing time excl. weekends.

How do you defend this hilarious withdrawal limits and processing time @7StarsPartners ?

Withdrawal limits:
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- paragraph 7.12
If you deposit enough and get max VIP level you are awarded with a max withdrawal limit of €1500 a day.
You are offering table games where you can bet €10.000 a hand, @7StarsPartners - I do not see that as "fair play". Do you?

This really makes me mad. Such a predatorian casino. Stay away!
Dear @Lobo ,

Thank you for taking your time to review our website! We highly value each opinion.
We would kindly tell you, that we do state in the Terms & Conditions that we withdraw within 3 working days, but we have the very professional Finance team, which is trying to do it faster than the indicated time. Also, we would like to remind you, that all our players can set any limit at any time for their deposits. To know more about the limits you'll need to create an account and check it by yourself.
Also, if you have any additional questions you can always ask us here, on email or via live chat in our casino. We will be more than happy to help you and dispel all your doubts.

Kind regards,
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Administration
 

asm

Experienced Member
PABinit
Joined
Mar 9, 2015
Location
Finland
Dear @asm ,

First of all, we would like to kindly tell you, that our Terms & Conditions are more or less the same as the other European casinos.
Yes, it is stated that we withdraw within 3 business days, however, our Finance team is trying to withdraw funds as soon as it is possible.
500 euro limit: not more or less the same as european casinos
3 business day waiting period (can actually be more): not more or less the same as european casinos

Coincidentally, it's not also very surprising that the self control tools are lacking. No loss limit, no wager limit, and it seems like you can self exclude yourself for one (1) day. Not very accidental when you have a minimum of 3 days to wait (most likely over a week). All that time, oddly enough a reversal isn't behind three days.

I'm not bitter as like I said I do have patience and I got my money. It was pretty irritating to wait for it though, especially since you're here and actually have the balls to justify this bull shit of a system you keep. Shame on you.
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
I play at alot of European casinos directed to the Scandinavian market and none of them have a limit on cashout, not daily, weekly or monthly. And withdrawals usually land on my bank account within a day after i place it.
 

7StarsPartners

Online Gaming Affiliate Manager
Joined
Mar 29, 2019
Location
Cyprus
I cannot recommend this Casino since they do not react on messages (complaints) from public authorities.
Hi @Lacoste2020,

Thanks for your reply. We value every comment and every opinion.
As you can see we are answering on all comments and questions that appear here in the thread.
As many European online casinos have established time for additional verification procedures for any payout exceeding some amount, we are not the exception. Due to bank regulations withdrawals through bank transfer can take from 3 to 5 working days.
On our casino brand, players can use the option of fast deposit and fast withdrawal through BankID. This option is open for Finnish players. All the withdrawal limits are determined by the VIP level of each customer and can be checked in our Terms and Conditions. It’s the internal policy of our company.

In case of any additional questions please do not hesitate to contact us via live chat or email support@lightcasino.com

Best Regards,
Lightcasino.com Administration
 

7StarsPartners

Online Gaming Affiliate Manager
Joined
Mar 29, 2019
Location
Cyprus
I cannot recommend this Casino since they do not react on messages (complaints) from public authorities.
Dear @Lacoste2020,

Please be informed, that we provided you with a reply in private messages and we can proceed there further. Thank you for getting in touch with us!

Best regards,
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Administration
 

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