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Liberty Slots???

Discussion in 'America the Beautiful' started by Archbishop, Feb 3, 2012.

    Feb 3, 2012
  1. Archbishop

    Archbishop Dormant account

    Occupation:
    Retired
    Location:
    NH
    Anyone play at Liberty Slots? Don't know if they are reputable, but I like their slots.
     
  2. Feb 3, 2012
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Well, I have not played there but did email the rep for some clarity before I decided to try them out. Firstly, they are NOT accredited.

    Some key points that would interest me as a customer are:

    1. They do not pay to Credit Card (I prefer this to MB or Netteller)
    2. Bonuses for my jurisdiction can only be claimed using a credit card.
    3. There is a 48 Hour pending period on withdrawals (NOT a good business model)
    4. The rep took almost 2 weeks to respond to the query - In all fairness he said that he was in London but when you allocate a Rep here, 2 weeks is simply unacceptable.

    I'm sure one or two individuals had good experiences with them. In the end its about FAST Withdrawals and Good Service - They fail from my conversation with the Rep.

    Rather find an Accredited place to play at and clarify withdrawal periods and other issues - You probably will be safer.

    Nate
     
    3 people like this.
  4. Feb 3, 2012
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Anyone know if their WR carry over even after you bust out on a bonus?
     
  6. Feb 3, 2012
  7. becksfun

    becksfun Full Member

    Occupation:
    military mom
    Location:
    USA
    I signed up with them and love their games. However, I did have a bonus issue and sent a private message to the rep here. He did reply back with a day promising to look into this which gave me great hope and is the reason I haven't wanted to post negatively about them....but it has been a couple of days and I'm still waiting for him to look into this and haven't heard back from him yet. I certainly hope it's not going to take two weeks. I have seen other posts with positive comments so I'm trying to keep the faith! I'll keep ya posted!!
     
    1 person likes this.
  8. Feb 3, 2012
  9. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    The Casinos with EXCELLENT service are most often seen to have their reps log in quite frequently. Look at 32Red and 3Dice as examples.

    32Reds reps for example are here daily and very interactive on the threads. IMPO that's a good sign. Whats the use in allocating a rep here and not bothering to check in. When Pat Harrison goes on leave - He puts a message on his profile telling you who to contact. He does not go AWOL and respond 2 weeks later and apologise because he was busy.

    Being a rep is a job on its own - Want to have the confidence of the people ? - Interact and make a plan so that someone replies to queries.

    Nate
     
    3 people like this.
  10. Feb 4, 2012
  11. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    No they don't carry over......

    This is one of my best payout casinos. And, although they only have major deposit bonuses on mon, wed, friday you can take or reject a bonus on every deposit you make.

    Plus since they opened I have cashedout 3 times for over 6000.00 and was paid via overnight fedex.

    I love them and wish they would open a few more casinos.

    A member commented on not getting their bonus. A few times I checked the bonus box and the bonus was not credited to my account. Live chat immediately corrected this and added my bonus. I think the player might have further issues than we are unaware of. This is an honest group IMO

    Perhaps the player with bonus issues could explain their problem in more detail.
     
    2 people like this.
  12. Feb 4, 2012
  13. becksfun

    becksfun Full Member

    Occupation:
    military mom
    Location:
    USA
    There is no issues to make you aware of. I have accts at several casinos and don't have issues with any of them aside from the usual US player deposit issues! Live chat simply told me that I was ineligible for bonuses and could not tell me why. I'm not gonna go into the issues I had with live chat at this time as I promised to give the rep time to resolve the issue before posting anything negative so we will see.....but I can assure you that I have no hidden issues or whatever you may have been referring to.

    I'm glad you have had a great experience with them as I hope to also in the future as I love their games and was at the highest player levels at the old EH group for quite some time before they left.

    As I stated, I contacted the rep here and here was his reply:
    Hi Rebecca,

    Please accept my apologies for the troubles you seem to be having at Liberty Slots. I will personally investigate the situation and come back to you with an answer shortly.

    I really appreciate you coming to me first about this matter and I will do my very best to resolve it as quickly as possible. Customer Support may have made a mistake or been given incorrect instructions in regards to the bonuses. Liberty Slots is a relatively new casino and still working out some kinks along the way.

    In any event, I will get back to you soon.

    Regards,

    Dylan


    I had hoped to hear something by now of course but noticed he hasn't been back on since then and am trying to be patient and it's not really that big of a deal as I also play at other casinos. So I guess time will tell. I do know from experience that other reps (specifically Tom from Club World) have replied the same day when I have had a question regarding cashouts so I am losing faith at least in the customer service side of them!

    Continued good luck to you!!
     
  14. Feb 4, 2012
  15. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Why dont you contact the casino by phone


    I just realized that I have never email support with a problem issue. But I have as I previously said had problems with bonus being credited by Chat took care of it immediately. I think you should call as I believe they will help with your issue.
     
  16. Feb 4, 2012
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Seems odd:confused:

    You are in the US, their core market. It is only non-US players that they are not so keen on, and who are likely to be ineligible for bonuses. Since they are new, how do they have access to "player ratings" outside of their own database? They have no sister casinos, and are NOT simply the old English Harbour group back in business.

    There was initial speculation that this newness was "fake", and that it was really English Harbour reinvented, but with new company names, and done to cut ties with issues at the former group, such as being able to walk away from old debt (some affiliates and a couple of players reported problems in getting their closing balances paid out to them, which suggests the original group more or less went bust). This case suggests that this new group has access to all the player data of ex EH players, and hence we can get the "you are not eligible for bonuses" BS when players join the new operation. CS can't say why, as the decision would have arisen from the old EH group, and would only be a flag against the player, with no reasoning behind it as far as Liberty Slots player stats are concerned.

    CS would NOT simply "invent" this excuse, they have to have something being presented to them when they open a player's notes and account stats when dealing with a query. If it was merely the technical issues around the software, CS would apologise for the inconvenience and have the bonus credited manually, rather than trotting out "you are not eligible".

    Other than these interesting questions, the performance seems pretty good for a US facing casinos, where a 48 hour pending period is not usually the main point of delay when it comes to receiving a withdrawal.
     
  18. Feb 4, 2012
  19. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I gave Liberty Slots a try yesterday and had a great time on a small deposit. I actullay made a withdraw. I will see how that goes and let others know. It says 2 working days is the processing time so I figure Tuesday the 7th of Feb will be completed and removed from the pending cashiers window. Hope all goes as well as others say!

    .
     
  20. Feb 5, 2012
  21. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    I *love* Liberty Slots, game variety and good service.

    W/D approved within 48 hours, courier by check payouts occur within 2-3 days of approval.

    Slick. Only thing I don't like is that when you have a pending w/d you cannot deposit again until it has been approved.

    Several payouts, Jurassic Slots is my favorite. Highly volatile but some great wins.

    I usually do not take any bonus......

    Diane
     
    1 person likes this.
  22. Feb 6, 2012
  23. becksfun

    becksfun Full Member

    Occupation:
    military mom
    Location:
    USA
    update!!

    Received a response today! Yeah!!!

    Hi Rebecca,

    I know you are eager to get a response and I'm sorry it has taken me so long to get back to you, but I was traveling over the weekend and had very limited access to email and the forum. I did check in to see if there were any responses, but there weren't so I did not feel I should come back to you until I had a definitive answer.

    I have discussed your situation with my superiors and it does seem that the ban was placed in error. I am working to have it lifted and also credit you with the bonuses you should have received.

    Please be patient as I work through this and I will have it resolved to your satisfaction.

    Thank you,

    Dylan.


    We shall see!!
     
  24. Feb 6, 2012
  25. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Great becks:)
    Gl!

    On a side note: i'd love to try out liberty slots but after downloading and installing i get an error message:
    "theres a problem with your login or password, please call la-ti-da"
    Well, ive trie anything i could think of, even the suggestion of support to make a new password...
    Apparantly the reason is "something" on my pc wont allow me to log in.
    That ws their explanation:rolleyes
    But, i can start the casino and do some basic actions like checking the slot list, etc, but when i want to play one or
    visit the cashier i get the error.
    I think its highly unlikely anything on my pc would block my valid new account from logging on to running software, if anything was blocking it it would be blocking it one step before, right?
    Ideas? suggestions? im out of em but would love to try them out!
     
    1 person likes this.
  26. Feb 6, 2012
  27. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I had the same problem of the download and after three errors I finally checked to see what I had running.

    1. Made sure all Liberty slots downloads were totally removed by going to my "add remove Programs".
    2. Cleaned out all my cookies by going to the start button then to run: typed in cookies-then deleted all that showed
    3. Cleaned out all my prefetch items going to the start button then run: typed in prefetch and deleted all these items
    4. Stopped Advanced system care from running (I exited it from my bar)
    5. Closed and restarted internet explorer

    I then downloaded it again (fourth try) and it finally worked. I think the Virus/Bug program running had a lot to do with the errors on top of having all the old cookies and prefetch items still in my temp folders.

    I have Windows XP Professional (NOT Home) OS if this helps.

    .
     
    1 person likes this.
  28. Feb 6, 2012
  29. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Hi sylc, thank you for the suggestion, but i think it hasnt anything to do with the download/false positive or whatnot:)
    I did download, an install, and up to the point where i registered a new account, then tried to log in and it didnt work:
    Do you mean that you could o this too, but then it didnt work, an if so, after you did these ( troublesome ) steps, you got it to work?
    Odd! but if so, im willing to try
    Cheers!
     
  30. Feb 7, 2012
  31. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Yes, I got it to download and it asked me to register then went phpphhhhtttt....after that it wouldnt allow a complete download at all...so I did those things and it let me log in finally after completeing the download..

    .
     
    1 person likes this.
  32. Feb 7, 2012
  33. becksfun

    becksfun Full Member

    Occupation:
    military mom
    Location:
    USA
    resolved

    Just an update....The rep Dylan has resolved my issue and it seems all is well now. Kudos to them!:thumbsup:

    Thanks Dylan!
     
    1 person likes this.
  34. Feb 11, 2012
  35. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    I am pretty sure they didn't go bust - they were doing quite well. They did make a fast exit and there was a limited time span in which to submit cashout requests before they shut down completely and walked. I guess some people missed the boat on this.

    I am also pretty sure this is totally new ownership. They hired Nick during the London conference - he was aff manager for English Harbour and is someone I trust.

    I am not sure how experienced the rest of the new crew is, I expect some hiccups there.

    Not sure what the above bonus issue might be. I also don't know what all may have been included in the sale, whether it was just the software itself or whether other items were included.
     
  36. Feb 13, 2012
  37. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I received the check by Fed Ex today (the 13th of February). Withdrew on the 10th. Excellent time in sending checks. Only issue is, the check is not good for 14 days. How do I know this??

    I called the bank the check was written on and asked if I could cash the check and they said no, the funds were not "available" at this time.

    I then called Customer support to let them know that the bank will not honor the check they sent and CS said that I need to deposit the check and WAIT 14 days for it to clear. The check is written by a USA bank and there are a lot of these banks where one can go up and cash checks issued by them. This one was did not have any funds available and was no good at this time.


    So, I guess getting a check in 2 days is great but what good is it if it is not honored for 14 working days??? What happens then if it is still not honored? I truly wish there was a better way for this all to go. Liberty Slots has great games. They only pay by check for a withdrawal request. Will let all know if the check is any good in 14 working days....geeeezzzz............

    .
     
    5 people like this.
  38. Feb 13, 2012
  39. slotjunkie

    slotjunkie Dormant account

    Occupation:
    Interior Designer
    Location:
    Washington State
    :eek::eek::eek:
    They can NOT be serious...
    Does this mean they are low on funds? Or?
     

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