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Liberty slots, warning signs

Discussion in 'Online Casinos' started by texasace00, Feb 28, 2012.

    Feb 28, 2012
  1. texasace00

    texasace00 Dormant account

    Occupation:
    Social Worker/Drug Counselor
    Location:
    Texas
    Howdy..Great place to come and get information about online casinos, thanks for looking out for us players....

    Anyway, a problem with Liberty Slots, maybe not a deal breaker but it does get my Spidey sense tingling a bit.

    Was playing a game called "Princess Jewels". It states clearly on the playing field and pay table that three bonus symbols on any active/non-active pay lines triggers bonus feature. Trust me, having hit these bonus symbols many, many times, only active pay line triggers the bonus round. Wanting to get clarification I contacted live chat. After submitting my question and waiting over 30 minutes for an answer, live support returns to tell me that it in no way says non-active triggers bonus round and that she personally checked.

    Nope, wrong.

    It clearly states it as I described above. Now maybe this isn't a big deal to some of you, it's a big deal to me. If I can't get an honest answer to a simple question about a statement that is clearly misrepresented, what happens if there's big money on the line? I try to be careful when playing online, that's why I follow this great site and try to at least protect myself as well as I can so I don't get ripped off.

    I'm not feeling warm and fuzzy about this simply because when a simple issue is mishandled in a dishonest way, then, like I stated above, what happens if there's thousands on the line? I certainly do not want to torpedo an honest casino by any means, but we as online players need to be careful...
    Thanks and good luck..
     
  2. Feb 28, 2012
  3. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I just looked up the game and it does say that any active/non active payline it will trigger. I know this to be wrong since I have played this game for many years when English Harbour was around. I do not know why they have this wrong, but it is. Only on active paylines does this feature trigger.

    Maybe someone will point the CS from Liberty to this thread to have this wording corrected?

    Liberty slots, warning signs: princess jewels.jpg,Feb 28, 2012


    .
     
  4. Feb 28, 2012
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I guess it must have been a typo because it doesnt make sense to say that the bonus is triggered on active paylines/ non-active paylines when you can say the bonus is triggered whenever 3 bonus symbols appears anywhere.

    As for the complaint, rarely, if ever, are live chat staff able to handle tech issues on the functioning of slots on the spot. It would be better to send an email to support, let them study the issue for a couple of days and then revert.
     
    1 person likes this.
  6. Feb 28, 2012
  7. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    How strange is this?

    What is shows on the instant game version.

    Need a dang magnifier to read it. It says "3 Fairy Godmothers on any selected payline triggers the Bonus Round".
     

    Attached Files:

    Last edited: Feb 28, 2012
  8. Feb 28, 2012
  9. slotobob

    slotobob Dormant account

    Occupation:
    student
    Location:
    germany
    try to play it with only 1 line active... could be meant that it has to be on a payline but it doesnt have to be active
     
  10. Feb 28, 2012
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Scattered anywhere and on a Non-Active Pay-Line are NOT the same thing.

    They could mean these 3 symbols on any of the 9 win-lines - whether you are paying for that line or not - starts the feature.


    Did you try fixing your ScreenShots the way I suggested in the Winner Screenshot thread last week?
    It's only something very simple that you must be doing wrong...

    KK
     
  12. Feb 28, 2012
  13. texasace00

    texasace00 Dormant account

    Occupation:
    Social Worker/Drug Counselor
    Location:
    Texas
    Thanks for the replies..Not a huge issue I know, and we could argue semantics of scatter vs. non-active. I am probably not the gambler like most of you, just wanted feedback. Yeah live support isn't all powerful, but like I stated in my post live chat shouldn't pee down my back and tell me it's raining. I am also willing to give them the benefit of the doubt for the sake of being paranoid, just hope I don't have to refer back to this one small issue when suddenly something happens and I'm out big bucks....we will see...Peace...
     
  14. Feb 28, 2012
  15. LibertySlots

    LibertySlots I-Gaming Industry Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Hi All,

    Just wanted to jump in here and clarify some things that may help with this misunderstanding, as the game functions and pays out correctly according to the rules.

    There are 2 different versions of the Princess Jewels slot game. One version is featured in the download client and a different version in the flash client.

    While the games seem similar, there are differences in both, one notable difference being the trigger for the bonus games. Here are the differences.

    1. Paylines are different in both games
    2. Bonus Triggers
    a. Download: The bonus will trigger if 3 symbols appear on a payline. The payline can be either active (player bets on the payline) or inactive (player does not bet on the payline). An inactive payline would be if the symbols appear on line 5 but the player only bet 3 coins. The bonus would still trigger in this case.
    b. Flash: The symbols must appear on an active payline.

    There may have been confusion with the Customer Service rep you spoke to and they may not have been aware of this difference in versions and only checked the flash casino.

    I hope this helps to clear up this mix up, but if anyone has further questions please contact me.

    Regards,

    Dylan
     
  16. Feb 28, 2012
  17. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    Why are there 2 different versions of game? Is this standard practice for flash verse download? Is this with all games that are flash versions or just a selected few?
     
  18. Feb 28, 2012
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This clears things up, but surely you set yourselves up for this kind of incident by having two different games that are designed to look the same, and have the same name. This is a recipe for confusion, and if your own CS are confused, what about the players?

    Having different versions of what is essentially the same game is VERY unusual, and I think this is the first time I have heard of an example like this. More often, we have "clone" games, such as Microgaming's Thunderstruck, Ladies Nite, Spring Break, etc. These are the same, and there are other games that are almost the same as these, but with minor differences. At least each has been given a different name, so there is no way of playing Thunderstruck in the download, and then Ladies Nite in Flash, and wondering about a minor difference you thought you saw. If there was a difference, you would expect it, because with different names, there is not the expectation that the games will be EXACTLY the same.

    In this case, it is the same game by name and design, and the differences are in the paytables and bonus trigger. A player may play in Flash, and then play what is supposedly the same game in download, so when they see it behaves in a different way, they conclude that it is due to a fault, which they complain to CS about.

    It would be better to make the different versions clearer. Microgaming, for example, have TWO games called Thunderstruck. The newer one is called "Thunderstruck II" to make it clear it is a different game even before it is launched, but in this case the differences are not at all minor, and are obvious when the games are launched.


    For Tomb Raider and Lord of the Rings, Microgaming used a subtitle to qualify each version, so the second Tomb Raider game is qualified, "Tomb Raider - secret of the sword", where as the original is simply "Tomb Raider". It became irrelevant with LOTR though, since they removed the earlier version, so although different, there is still only one LOTR game available.
     
    Last edited: Feb 28, 2012
    1 person likes this.
  20. Feb 28, 2012
  21. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Well, now this is interesting. I can't get Liberty Slots to download to I have been playing the Flash version. Now I wonder what the differences really are.

    @KK - haven't been back to the screenshot thread but will go now. Thanks and I sure hope it helps.
     
  22. Feb 28, 2012
  23. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    Thank you !! I thought it was unusual as well. Does Playing a flash version of the game effect or would it be affect(lol) the payout percentage of the game? Sometimes I'm not in the mood to open casino or want to change it up and will play a flash version or quickie. Do all casinos do this? I just don't get the justification for changing how a bonus round is triggered by how you play the game? Or What version you use of the game? It's just one of those things that make me want to go hmmmmmmmmm.
     
  24. Feb 28, 2012
  25. LibertySlots

    LibertySlots I-Gaming Industry Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Hi Again,

    I completely agree and understand the confusion, however, this is the software package we were supplied from the provider (Wager Gaming Tech). I spoke to our rep at WGT and they informed me the only other game with similar differences is What's Your Sign? which has different paylines between flash vs. download.

    As a licensee our only option would be to remove the game from one of flash or download - either that or wait until a the newer version is released on Flash, which we have requested.

    Regards,

    Dylan
     

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