Liberty Slots and Lincoln Casino Payout Option

dcpam39

Dormant account
Joined
Nov 12, 2006
Location
East Coast
I have played at both liberty and Lincoln casinos for the past year. I like vegas technology, have done fairly well, received cash rebates every Friday, and they have responsive customer service.

However, I had a recent payout request at Lincoln casino (of $4500-selected 2000-wu, and 2500 for their reloadable debit card option), that was handled poorly. I will not play at either casino again.

I withdrew on a Saturday, received confirmation on a Tuesday that my "direct cash" request of $2000 was approved, and I would receive the wu details when the withdrawal was confirmed.

I sent an email on wed asking when my payout would be made to my reloadable debit card-as i had not received any information, and discovered, unbeknownst to me, that the payout was changed to a direct cash, because the reloadable debit card option is no longer available.
Also that i was only allowed 1 direct cash option every 7 days; so my 4500 payout would take 3 weeks to receive. Customer service suggested a check, however their checks are drawn on Canadian banks, and my two financial institutions will not accept without a 60 day hold. Check cashing businesses will also not accept these checks.

I later discovered that the debit card option has not been available since mid Feb, and yet, it still remains as a withdrawal option (screenshot taken today). I clearly communicated to customer service, to the cashier and to a manager that it is unacceptable to have a payout option available that is not valid.

(Jackpot Capital Group had the same debit card, but the option is no longer available at their casinos. Intertops had it also, but there is a warning that this option is not currently available.)

In my opinion, this is a deceptive business practice, a "bait and switch" tactic--i can think of no good reason why Lincoln and Liberty choose to have a non viable payout option available in their casino cashier.

When Liberty Slots first opened, there was discussion about their mailing lists perhaps being from English Harbour, and the nonpayment to affiliates--i ignored, in hindsight i should have heeded the warnings.
lincoln debit card.JPG
 

Najasaki

Keep It Simple, Stupid.
PABaccred
Joined
Aug 24, 2010
Location
Your Happy Place
They are a good group. They've always treated me right but I do understand your frustration.

On a side note, what bank in the world would hold a friggin' check 60 days that is drawn from
a Canadian banking institution? The age we live in.. Almost everything is instant.
Are these banks that you deal with small credit unions or something? :eek:
 

dcpam39

Dormant account
Joined
Nov 12, 2006
Location
East Coast
I always liked the group as well, that's why I was so disappointed.
No credit union or small bank, one is BOA-
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
They are a good group. They've always treated me right but I do understand your frustration.

On a side note, what bank in the world would hold a friggin' check 60 days that is drawn from
a Canadian banking institution? The age we live in.. Almost everything is instant.
Are these banks that you deal with small credit unions or something? :eek:

And don't forget, I had a Canadian check 'bounce' 2 months after deposited. Things are weird with USA banking and international checks.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They are a good group. They've always treated me right but I do understand your frustration.

On a side note, what bank in the world would hold a friggin' check 60 days that is drawn from
a Canadian banking institution? The age we live in.. Almost everything is instant.
Are these banks that you deal with small credit unions or something? :eek:

This is what I also find very puzzling. Canada is a respected "first world" country, yet the US seems to treat it's banks as though they were no more trustworthy than those found in a troubled African state notable for it's financial scams. There is something going on that the public are not being told regarding Canadian banks, and the relationships between US and foreign banking institutions.

One would get the impression that the US is an isolationist country like North Korea or China in the recent past, considering all other countries' institutions as a threat. The US has even made it harder for UK citizens to go on holiday there. In the past, it was a mere formality, filling in a form just before landing whilst on the plane. Now a formal "Visa waiver" is required prior to departure, and it is by no means guaranteed. Even the most trivial things can result in a refusal. It's an insult because the UK stood with the US over Iraq (even if unwisely), rather than side with Europe.

Perhaps the problem is that Canada will NOT give in to the bullying tactics of the DoJ, NSA, etc and change their banking procedures for the convenience of the US, so the US and it's banks retaliate by treating Canadian checks as though they are highly problematic and untrustworthy. There may be similar problems no matter where the checks are drawn from, so switching to UK banks (where many of the US facing casinos' offices seem to be based), would probably not make a difference other than higher costs for the operators.
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
My 2 cents. If US facing casinos are finding their players can't cash a check due to it being drawn on a foreign bank then they should not offer this option? Why on earth would a player chose this option that at best ensures that they won't see their money for 60 days and at worse finds that they cannot cash it at all? US facing casinos need to wake up and do things better.

When I first looked at this thread I thought maybe Liberty Slots overlooked the pay to card option still on their withdrawal page but since they have not fixed it one is lead to conclude that this is either a stalling tactic or a bait and switch. Either way I am sure its very frustrating for the players.
If you live Vegas Technology slots Intertops Classic (I think its called this) has Vegas Technology slots and Intertops is a very reputable casino.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
This is what I also find very puzzling. Canada is a respected "first world" country, yet the US seems to treat it's banks as though they were no more trustworthy than those found in a troubled African state notable for it's financial scams. There is something going on that the public are not being told regarding Canadian banks, and the relationships between US and foreign banking institutions.

One would get the impression that the US is an isolationist country like North Korea or China in the recent past, considering all other countries' institutions as a threat. The US has even made it harder for UK citizens to go on holiday there. In the past, it was a mere formality, filling in a form just before landing whilst on the plane. Now a formal "Visa waiver" is required prior to departure, and it is by no means guaranteed. Even the most trivial things can result in a refusal. It's an insult because the UK stood with the US over Iraq (even if unwisely), rather than side with Europe.

Perhaps the problem is that Canada will NOT give in to the bullying tactics of the DoJ, NSA, etc and change their banking procedures for the convenience of the US, so the US and it's banks retaliate by treating Canadian checks as though they are highly problematic and untrustworthy. There may be similar problems no matter where the checks are drawn from, so switching to UK banks (where many of the US facing casinos' offices seem to be based), would probably not make a difference other than higher costs for the operators.
I have never had problem depositing Canadian checks here near Boston location might have something to do with it

on a side note in Canada they have a large number of corner stores that sell checks and they can become [runners ] if they go belly up so this plus known lack of regulation at the window im wondering
??
 

Googobucs

Dormant Account
Joined
Sep 18, 2013
Location
Florida, USA
This is what I also find very puzzling. Canada is a respected "first world" country, yet the US seems to treat it's banks as though they were no more trustworthy than those found in a troubled African state notable for it's financial scams. There is something going on that the public are not being told regarding Canadian banks, and the relationships between US and foreign banking institutions.

One would get the impression that the US is an isolationist country like North Korea or China in the recent past, considering all other countries' institutions as a threat. The US has even made it harder for UK citizens to go on holiday there. In the past, it was a mere formality, filling in a form just before landing whilst on the plane. Now a formal "Visa waiver" is required prior to departure, and it is by no means guaranteed. Even the most trivial things can result in a refusal. It's an insult because the UK stood with the US over Iraq (even if unwisely), rather than side with Europe.

Perhaps the problem is that Canada will NOT give in to the bullying tactics of the DoJ, NSA, etc and change their banking procedures for the convenience of the US, so the US and it's banks retaliate by treating Canadian checks as though they are highly problematic and untrustworthy. There may be similar problems no matter where the checks are drawn from, so switching to UK banks (where many of the US facing casinos' offices seem to be based), would probably not make a difference other than higher costs for the operators.

Canadian checks have a different number of digits in the routing number. The US banks have 9 digits. The Canadian checks have 8 or 10, I don't remember. The computer system cannot handle it so it has to be manually processed. It has nothing to do with US attitude toward our neighbor to the north.
 

pmutts

Dormant account
PABnonaccred
Joined
Sep 23, 2011
Location
North Texas
I'm glad to see Liberty Slots and Lincoln are no longer Rogued here on CM

Personally, I couldn't care less where they are licensed. Does it really matter? Will the governing bodies of Costa Rica, Malta, the Netherlands Antilles, Antigua, or the like ever lift a single finger to help you in the event of a legitimate dispute or complaint?

Any decent bank will not hold a Canadian check more than 10 business days in the USA. If you win--and you CAN win at Liberty and Lincoln, they will pay you. It may be by check from Canada but we are Americans and if you want a little variety, IMO, both Liberty Slots and Lincoln are excellent choices.

As for the Debit card option, they should have updated that on their website and they failed to do so. I never got this card because I knew it wouldn't take long before it disappeared. Too much chatter in forums, too easy, too much attention.

LIBERTY & LINCOLN -- wherever you may be -- please update your website on withdrawal options. Little oversights like this cause you to lose loyal patrons.
 

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
Personally, I couldn't care less where they are licensed. Does it really matter? Will the governing bodies of Costa Rica, Malta, the Netherlands Antilles, Antigua, or the like ever lift a single finger to help you in the event of a legitimate dispute or complaint?

Any decent bank will not hold a Canadian check more than 10 business days in the USA. If you win--and you CAN win at Liberty and Lincoln, they will pay you. It may be by check from Canada but we are Americans and if you want a little variety, IMO, both Liberty Slots and Lincoln are excellent choices.

As for the Debit card option, they should have updated that on their website and they failed to do so. I never got this card because I knew it wouldn't take long before it disappeared. Too much chatter in forums, too easy, too much attention.

LIBERTY & LINCOLN -- wherever you may be -- please update your website on withdrawal options. Little oversights like this cause you to lose loyal patrons.

I remember playing at Liberty Slots. Even if they send me letters all the time with offers, i can say that it was a good experience. I got always paid to Skrill in less 30 hours and it was completely hassle-free.
 

kidgamer

Dormant account
Joined
Aug 19, 2001
Location
Los Angeles
I refuse to make a deposit at Liberty Slots (or anywhere else, for that matter) that charges a $45 fee to issue a couriered check or a $45 fee to send payment via bank wire. My bank (BofA) charges me an additional $15 fee just for receiving a bank wire. My withdrawals usually only range from $100-$300 so paying $60 just in fees to receive my cash-in is outrageous. As a US resident, these are the only two options I have to receive payment.

Neteller, Payspark, Moneybookers, Ukash, ClickandBuy, and several other payment options are available to the rest of the world, but not for us here in the USA.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I refuse to make a deposit at Liberty Slots (or anywhere else, for that matter) that charges a $45 fee to issue a couriered check or a $45 fee to send payment via bank wire. My bank (BofA) charges me an additional $15 fee just for receiving a bank wire. My withdrawals usually only range from $100-$300 so paying $60 just in fees to receive my cash-in is outrageous. As a US resident, these are the only two options I have to receive payment.

Neteller, Payspark, Moneybookers, Ukash, ClickandBuy, and several other payment options are available to the rest of the world, but not for us here in the USA.

Better than any of my banks here. International incoming wires cost me $45 to $65 dollars. I kid you not. And, like you, that's on top of whatever fees the casino takes out. So unless I were to have a really golly whopper of a withdrawal (which hasn't happened for me in years) - why even bother playing? So I don't.
 
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