Lets have a discussion about why RTG accredited should remain accredited, or not.

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Hi all,

Let me draw your attention to the fact that even many of the accredited casinos are having issues paying players. I understand and am sensitive to the issues they face when trying to wire funds to U.S.A. players. That said, email communications seemed to have slipped. Places that were held in high esteem, like Club World, do not respond to emails, or if they do, a week or more can go by.

Some Casinos continue to blame their payout problems on processors. Nobody wires to my state. Some will not send a check. Others that pay by Western Union or Money Gram continue to make excuses as to why payouts are late. Bullshit! (JPC, Slotastic, are you paying attention here?)

Should these casinos that do not live up to the criteria that got them accredited in the first place remain accredited? I think not. I think Bryan needs to wipe all, except iNetBet off that list.

Please post your thoughts.
 

taysh075

Non-Gambler
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Jul 23, 2010
Location
New Zealand
It's a difficult situation as the US seems to be becoming an almost impossible market to get payouts to. In terms of the rest of the world (where it is legal that is) their payouts are within their normal limits (e.g., no real funding issues that I have heard of that isn't US specific. Please correct me if I am wrong). Certainly my last payout from clubworld was as fast as ever.

I do think however that these casinos still open to the US market do need to sit down and really think about how to get those withdrawals out. It is clear that the processors and some other methods they are using are not working well. It might be that they have to inform US players that they can only withdrawal via check or an online funding option such as Neteller. Clearly such things as wire transfers seem to be causing some trouble.

I do however agree that the communication has been poor to those individuals experiencing these delays. I'm sure given the fact that these casinos are reputable, that players would feel more reassured if communication was frequent and accurate (e.g., would feel less worried about waiting 30 days if told that it might take up to that and given updates).
 

KasinoKing

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I agree with Taysh - this is a very difficult situation as these RTG casinos definitely are accredit-worthy for most of the world.
Maybe the only answer for Bryan is to stop recommending them to USA players....?

KK
 

Nifty29

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Location
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I think that its also important to draw a distinction between casinos that are doing everything possible to get your winnings to you quickly (e.g inetbet, club world), and those who don't give a rats arse and deliberately hold your funds (e.g. Winpalace, jackpot capital).

I'm very interested in hearing more about the club world email issues experienced by the OP (from both sides) given that they have always been very fast for me. Something doesn't sound right. If it is just tardiness or sloppiness then CW need to lift their game.
 

danielg

Banned User -violation of forum policies of i-Gami
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Location
Cyprus
This thread was not related to us in anyway.

Yet, you managed to squeeze something about us.....

I give up.

:notworthy
 

chayton

aka LooHoo
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Location
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Unfortunately it seems that the problems getting payment to players in the US are getting worse, what I see happening is that the RTG casinos will stop even taking deposits from US players eventually.

IMO it's unfair to blame the casinos for processor issues. I had a WD from ClubWorld last week that was paid within 8 hours.
 

Casinomeister

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Just to chime in real quick:

It states right there on the Accred section:
ATTENTION US PLAYERS: In most cases, the casinos listed here do not accept players from the US. There are some that do - please be aware that these casinos may have payment issues and your winnings may be delayed.

This disclaimer has been there for several years. The majority of the traffic at Casinomeister is non US. And US players should be aware - and I have told them so for years - that they're going to have payment issues.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Hi all,

Let me draw your attention to the fact that even many of the accredited casinos are having issues paying players. I understand and am sensitive to the issues they face when trying to wire funds to U.S.A. players. That said, email communications seemed to have slipped. Places that were held in high esteem, like Club World, do not respond to emails, or if they do, a week or more can go by.

Some Casinos continue to blame their payout problems on processors. Nobody wires to my state. Some will not send a check. Others that pay by Western Union or Money Gram continue to make excuses as to why payouts are late. Bullshit! (JPC, Slotastic, are you paying attention here?)

Should these casinos that do not live up to the criteria that got them accredited in the first place remain accredited? I think not. I think Bryan needs to wipe all, except iNetBet off that list.

Please post your thoughts.

You probably won't like my thoughts.

The payment processing to and from USA players is getting worse, not better. I doubt very much that it will ever improve, except for brief periods at a time. You've been around long enough to know why. (If you live in Washington state, online gambling is definitely illegal there and I'm surprised online casinos will take your action at all. And it's got to be extremely difficult moving money in and out for online gambling)

Processing issues for RTG USA players should not be the determining factor for accreditation. If you feel you've been 'taken for a ride' and payouts deliberately withheld or delayed, please PAB.

Personally (pardon me for repeating myself), I think all online casinos and poker rooms should lock us out. But then there would be Virtual and the like gobbling up money from USA players that can't or won't stop playing online. :(
 

Nifty29

Dormant account
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Location
Turn right, then right. then right again
This thread was not related to us in anyway.

Yet, you managed to squeeze something about us.....

I give up.

:notworthy

So if a thread title is not directly related to your casinos, they cannot be mentioned? I thought the moderators decided these things not casino reps.

Which brings me to my next point. Your replies and personal jibes are highly inappropriate coming from a casino rep. No way would any decent rep in a professional capacity go down that road.

The reason I mentioned Winpalace is because they are WELL known for being extremely slow payers. Don't just take my word for it....search the forums. I gave examples of casinos that hold players money far too long and hence (IMO) care little about their players. It is my right to express that opinion. If the cap fits - wear it. Your casinos deliberately hold cashouts back and that's a fact not an opinion. You could pay far quicker, but you don't, and its not difficult to draw conclusions from that.

As a casino rep, you should be able to take criticism and accept it politely and professionally. You have shown several times that you are unable to do that. At NO time did I ever insult you personally....my comments have always been about your casinos elongated cashout process, so please don't go making this about "Nifty always puts something in about Winpalace" because it is untrue and I don't appreciate being accused of having an agenda especially by a casino rep who should be above those kinds of accusations.

It's also disappointing to see some people thanking (mobbing) a post like this, but not entirely surprising given that some have commercial and financial interests in defending this group. Who cares if they take weeks to pay and then only in $500 installments, as long as they pay their affiliates on time eh? It might sound harsh, but looking from the outside in it certainly appears that way.....I can't understand why any webby who proports to care about players would find these practices acceptable.

P.S. I used inappropriate language in my original post. I should have said "don't care their players" rather than "don't give a rats arse". It means the same, but I wasn't trying to besmirch the casinos reputations just point out the stark differences. I apologise for any offence caused.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I think that its also important to draw a distinction between casinos that are doing everything possible to get your winnings to you quickly (e.g inetbet, club world), and those who don't give a rats arse and deliberately hold your funds (e.g. Winpalace, jackpot capital).

I'm very interested in hearing more about the club world email issues experienced by the OP (from both sides) given that they have always been very fast for me. Something doesn't sound right. If it is just tardiness or sloppiness then CW need to lift their game
.

Fair enough. On 10/21/2011 I sent an email to the cashier because my faxback banking info turned out to be incorrect and the information was out of date, as pointed out to me by live chat. I never received a reply to that email.

About the 6th of this month I sent off an email through their email software program with some other concerns. That email went unanswered.

On 11/10/2011 I sent off another email to their other support email, which was support@clubworldcasinos.com. That email was not answered.

On 11/11/2011 I emailed again asking if they were going to respond to my emails.

On 11/11/2011 I received an email that my concern had been reviewed and finally resolved.

Fact is, it really took some prodding for me to get a response. This, no matter the country of residence, is simply unacceptable!
We can blame this on a USA thing all day long. These casinos need to either pull out, or get in with both feet. Half in, half out doesn't work.

Re: JPC /Slotastic
A person to person type transfer, such as, a Western Union or Money Gram transfer is not a processor issue!
When they promise a payment and they miss the date, it is simply because they either did not have the funds or just blatantly chose to ignore the date, then made excuses. Paying a USA player is not an issue for something less than $1000 by these methods.
 

footdr

Banned User: PITA violations of the Forum Rules
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cyberspace
I got my payout from winpalace and relatively quickly but I now have delayed payments for CW. It is a never ending problem. Sometimes fast and then whammy the processor goes down.
Either you live with the uncertainty of whether it will be fast of slow or you quit playing and for u.s. players RTG is basically it.
 

Nifty29

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Location
Turn right, then right. then right again
Fair enough. On 10/21/2011 I sent an email to the cashier because my faxback banking info turned out to be incorrect and the information was out of date, as pointed out to me by live chat. I never received a reply to that email.

About the 6th of this month I sent off an email through their email software program with some other concerns. That email went unanswered.

On 11/10/2011 I sent off another email to their other support email, which was support@clubworldcasinos.com. That email was not answered.

On 11/11/2011 I emailed again asking if they were going to respond to my emails.

On 11/11/2011 I received an email that my concern had been reviewed and finally resolved.

Fact is, it really took some prodding for me to get a response. This, no matter the country of residence, is simply unacceptable!
We can blame this on a USA thing all day long. These casinos need to either pull out, or get in with both feet. Half in, half out doesn't work.

Re: JPC /Slotastic
A person to person type transfer, such as, a Western Union or Money Gram transfer is not a processor issue!
When they promise a payment and they miss the date, it is simply because they either did not have the funds or just blatantly chose to ignore the date, then made excuses. Paying a USA player is not an issue for something less than $1000 by these methods.

On the strength of that I would say they need to sort their email system out, and apologise to you at the very least. Thanks for providing that info.

@footdr... I think I read that you cashed out on 11/1 and they processed on 11/8 and you received 11/11? It is obvious that they COULD pay you on 3 days from cashout, but they hold on to it for 7 days for no good reason. Personally I think that is disgusting and players should start telling casinos that do this that its not good enough....and the only language they'll understand is money I.e. a decline in deposits.

Remember, you get what you settle for, but you can and should only get what you deserve. A casino that CAN get money to you in 3 days but takes 10 days+ is sending you a message about how much they value your custom.
 

KasinoKing

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So if a thread title is not directly related to your casinos, they cannot be mentioned? I thought the moderators decided these things not casino reps.

P.S. I used inappropriate language in my original post. I should have said "don't care their players" rather than "don't give a rats arse". It means the same, but I wasn't trying to besmirch the casinos reputations just point out the stark differences. I apologise for any offence caused.
The point Daniel was making (and I agree with him), is that this thread is about ACCREDITED RTG casinos, and yet, once again you decided it was another ideal opportunity for you to have yet another dig at his group of casinos (which are NOT accredited, of course).

You don't like the Win Palace group - we all got that message many times over, so there's no real reason to keep banging on about it.
I mean, I hate the Virtual Group, but I don't "slip them into the conversation" every time there's any RTG related thread going.

It almost seems like you want to chase Daniel away from the forum - exactly the opposite of what members here should want.
At least he is responsive to some of the posts about his group, which can't be said of all the reps from other casinos, including some of the Accredited ones.

[/derail, sorry]
KK
 

Nifty29

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Location
Turn right, then right. then right again
The point Daniel was making (and I agree with him), is that this thread is about ACCREDITED RTG casinos, and yet, once again you decided it was another ideal opportunity for you to have yet another dig at his group of casinos (which are NOT accredited, of course).

You don't like the Win Palace group - we all got that message many times over, so there's no real reason to keep banging on about it.
I mean, I hate the Virtual Group, but I don't "slip them into the conversation" every time there's any RTG related thread going.

It almost seems like you want to chase Daniel away from the forum - exactly the opposite of what members here should want.
At least he is responsive to some of the posts about his group, which can't be said of all the reps from other casinos, including some of the Accredited ones.

[/derail, sorry]
KK

The example of Winpalace was for comparison purposes to show the difference between the casinos that pay as fast as possible (but have the occasional hiccup) and those that delay as a matter of course. Winpalace was the best example I could think of, and I wasn't talking ONLY about accredited casinos. I'm aware that this thread is about accredited casinos, and three of the four I mentioned ARE accredited. Anyway, it isn't up to you or danielg to decide what members are allowed to post.....that is the moderators job, and if they think I was out of line I will accept that.

The only possible objection you could have is that I was somehow derailing the thread. Well, I certainly wasn't, but yourself and danielg have which is rather ironic.

I don't have to consider whether a particular operator, and/or the affiliates that make money from promoting them, might be upset about my opinion of their business practices. If that were a rule in this forum, 80% of posts wouldn't exist, so I think that yourself and danielg should stop getting so upset every time the long delays and tiny weekly max cashouts employed by this group are mentioned.....these are FACTS and a large number of people share my opinion that they are awful and very player-unfriendly, but I don't see ether of you taking a slice out of them.

My main issue is that casino reps should not be making personal jibes regardless of their personal opinion of someone. It is incredibly unprofessional and just confirms in my mind how far behind the good operators they really are.

You promote Winpalace to your visitors and that's your choice, but this isn't your site and if I think their terms and policies are awful I have the right to say so. Needless to say , if i had a site, I wouldn't be promoting them, as I would feel a responsibility to direct my visitors to operators that don't hold players money and that believe that winnings actually belong to the player and should be dispersed ASAP.

Lastly, I ask that you retract your accusation that I "slip Winpalace into every RTG thread going" and " have yet another dig". You are welcome to vet my last 12 months posts, after which I would expect an apology. I mention Winpalace in some threads regarding cashout times, because it is entirely relevant, just like in this thread.

I'm upset that you stooped to saying I "bang on". It's offensive and inappropriate and not something I would expect from you. I remember you were constantly trumpeting rival for a long time, and I don't remember telling you that you were "banging on" etc. People in glass houses and all that.

Anyway, sorry for the derail but I'm not prepared to be told by a casino and their spruikers what I can and can't say.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Back on topic, one way I think of it is that Casinomeister will have two types of US gamblers stopping by: those who are new and those who are experienced.

The latter will probably know enough about processing issues and the US situation to make decisions already so the Accredited Section in their cases merely points at the casinos that - as someone said earlier - try their hardest to make the experience a good one.

In the case of newbies, then the mere fact they are here means they are doing some research. So at best, they conform to the above, at worst they are still green enough to take the Accredited Section to mean that playing online casinos has no dangers. But the fact they are at Casinomeister in the first place means they are likely to gamble anyway, so better they see the casinos that can at least be trusted rather than from some affiliate site which really doesn't have the same level of conscientiousness.

So all in all, some RTG casinos have to remain accredited here IMO or more players will get their information elsewhere and consequently be at more risk.
 
Last edited:

4 of a kind

Repeated violations of forum rule 1.16 - troll
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Location
New York
Just to chime in real quick:

It states right there on the Accred section: ATTENTION US PLAYERS: In most cases, the casinos listed here do not accept players from the US. There are some that do - please be aware that these casinos may have payment issues and your winnings may be delayed.


This disclaimer has been there for several years. The majority of the traffic at Casinomeister is non US. And US players should be aware - and I have told them so for years - that they're going to have payment issues.

Personally, I think the disclaimer should read differently.

Something like this:

Since the UIGEA was passed into USA law, USA players should know that making banking transactions to online gaming sites is against your countries law. Since there are casinos still willing to accept these transactions doesn't make it legal because they also are willing to break your laws. There have already been many seizures with millions of USA players losing millions of dollars. Should you be willing to break your laws and take this risk and then have problems trying to retrieve your winnings or your funds get seized via a third party, their is nothing Casinomeister could offer you for assistance.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Just to chime in real quick:

It states right there on the Accred section:


This disclaimer has been there for several years. The majority of the traffic at Casinomeister is non US. And US players should be aware - and I have told them so for years - that they're going to have payment issues.

Bryan, I get all that and have understood this for a long time. I take a couple issues with this stance, considering Western Union, Money Gram and E-wallet payments are business or person to person transfers. Those kinds of payments being delayed are not processor problems. Broken schedules are not processor problems. Lack of response to emails are not processor problems. Do you condone this type of behavior simply because one resides in the USA? Don't get me wrong....I am not trying to down what you are telling me in anyway. It just seems there should be more accountablilty, sans the excuses, for the things the casinos can control.
 

Nifty29

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Bryan, I get all that and have understood this for a long time. I take a couple issues with this stance, considering Western Union, Money Gram and E-wallet payments are business or person to person transfers. Those kinds of payments being delayed are not processor problems. Broken schedules are not processor problems. Lack of response to emails are not processor problems. Do you condone this type of behavior simply because one resides in the USA? Don't get me wrong....I am not trying to down what you are telling me in anyway. It just seems there should be more accountablilty, sans the excuses, for the things the casinos can control.

I agree, except with respect to schedules which can be impacted upon by processor problems.

If anything, US customers should be communicated with more than others, given the already long payout delays and frequent changes of processor which goes hand in hand with US transactions. Players shouldn't have to create a five page thread to get a casino to respond with explanations....they should be issued to all affected players as a matter of course.
 

david92506

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USA
There Are Other Options Besides Bank Wire Transfers

I live in California and am a newbie at online gambling. My first casino I tried was Bodog casino and receiving my withdrawals is quick and easy - Bodog sends me a check sent by courier. I tried two new (RTG) casinos because they offer 3x odds on craps, plus they accept USA players. I am now trying to withdraw my monies, but they will only do a bank wire transfer. Why don't they send their customers a check, just like Bodog casino does, hence they won't have all these problems?
 

anniemac

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David92506, I certainly don't mean to sound flip but Bodog has had more experience in circumventing the US government than most of the other RTG casinos put together. They have had way more time to figure out how to get around payment problems in the US. If you aren't aware of the problems Bodog has had then you should google them. And I don't mean it's a bad thing at all.

I do think that the other RTG casinos that intend to continue allowing US players in should take the initiative and figure out how to work it out. Communication has always been lacking in the payment area and now is the time that communication should be at an all time high.

It is time to either bite the bullet and say no to US players or figure out a workable solution.
 

Jasminebed

Game old gal
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Mar 13, 2008
Location
Ontario
I don't think payment delays to US players should keep RTG off the accredited listings. Not only US players play at RTG. As pointed out before, US players need to know what are their BEST choices of what's out there.

Maybe just like there's a Not Recommended status for some non-rogue casinos, there should be a Not Recommended for US players for ones with particular difficulties paying US players?
 

chuchu59

gambling addict
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CAG
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Ya right Jazzy. A non-recommended list for USA players for those rtgs who have encountered difficulties in paying USA players. Its not fair to penalise them totally if they can pay timely to other players.
 

Mousey

Ueber Meister Mouse
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Location
Up$hitCreek
David92506, I certainly don't mean to sound flip but Bodog has had more experience in circumventing the US government than most of the other RTG casinos put together. They have had way more time to figure out how to get around payment problems in the US. If you aren't aware of the problems Bodog has had then you should google them. And I don't mean it's a bad thing at all.

I do think that the other RTG casinos that intend to continue allowing US players in should take the initiative and figure out how to work it out. Communication has always been lacking in the payment area and now is the time that communication should be at an all time high.

It is time to either bite the bullet and say no to US players or figure out a workable solution.

The problem is, as we have seen time and time again, these 'workable solutions' the casinos come up with are only temporary. Until the UIGEA is struck down and/or online gambling regulated/allowed for us, there will be no real 'fix' for payout problems.

And I whole heartedly agree that there has been a great lack of communication between the casinos and affected players when there is a delay. Things such as returning players' withdrawals to their account without notice -- some people uninstall casinos until they receive their withdrawal and might have no clue their money is simply sitting there -- there's no excuse for not keeping the player informed.
 

david92506

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USA
I 100% agree with this statement:

"Maybe just like there's a Not Recommended status for some non-rogue casinos, there should be a Not Recommended for US players for ones with particular difficulties paying US players?"
 
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