Leovegas Verification Issues

m8tt91

Newbie member
PABnononaccred
Joined
Nov 9, 2018
Location
London
Hi All,

I've been a legovegas customer for several years and had several withdrawals go through fine.

Suddenly today they've asked for a photo of a card which no-longer exists / has been cancelled last year. The card was verified with leovegas back in november and I haven't used it since december 2021. I can't verify this via photo and they have asked me to get a letter from the bank which I no-longer bank with that's branch is over an hour away.

Is there anything that I can do here / be done seems a crazy request considering they have already verified it.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Hi All,

I've been a legovegas customer for several years and had several withdrawals go through fine.

Suddenly today they've asked for a photo of a card which no-longer exists / has been cancelled last year. The card was verified with leovegas back in november and I haven't used it since december 2021. I can't verify this via photo and they have asked me to get a letter from the bank which I no-longer bank with that's branch is over an hour away.

Is there anything that I can do here / be done seems a crazy request considering they have already verified it.
I've hit the same, or similar issues
As @Nate says, pm the rep directly and see if they can help
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Please tag or message me if you don't get any reply soon :)
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

newton0038

Newbie member
Joined
Jul 2, 2013
Location
canada
Have the same issue. I have made complaints up and down the authority chain. Waiting on AGCO to intervene. ONTARIO needed to step up and not allow a single deposit untill a player is fully verified and ensuring funds move between client and operator seamlessly.
 

bamberfishcake

Senior Member
PABinit
MM
Joined
Jan 8, 2019
Location
Essex
I have the same issue.

Have three outstanding withdrawals since my main card was blocked and then reinstated before being allowed to deposit. Then came the ridiculous requests, over and over again, asking for more card id, then different card id, which I have attempted to provide on several occasions.

Have asked to register an official complaint - been a fiasco of unprofessionalism and incompetence since December 2021. Still no word, just the same generic requests from incapable live chat.

My next step, when I have a minute, is to raise a pab with CM.
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
What's going on with this one here?

Do we need a rep?
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

pammey1964

Newbie member
PABinit
Joined
Apr 27, 2022
Location
toronto
Cheers, I've sent them a DM
A warning to everyone LEO VEGAS have become frauds and is now taken over by Ontario gaming they are not playing fair and will it pay out your money just warning everyone this casino should be blacklised as of April 2022 everything g has changed not a good casino any longer
 

Arelya

Newbie member
Joined
Jun 10, 2021
Location
New Zealand
Yeah, I've been asked for more verification after several deposits/withdrawals over the last year or so. I've been verified for a long time already so you could be right, Pammey1964. Very disappointed right now and waiting for this process to be over so I can close my account there.
 

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