- Joined
- Aug 10, 2018
- Location
- Germany
Forgive me if my English is not the best it is not my first language. I am German, but I worked in America for 6 months.
I signed up at LeoVegas about 3 weeks ago and played and lost about €10,000. No questions, no problems, they were happy when I lost and there were no problems.
I then deposited a further 8k, ended up going on a big winning streak, and winning a large amount. They paid me half of my winnings. Then they said they were not going to process anymore withdrawals and were investigating me. I said okay and kept on playing while they were not processing any withdrawals. I continued to win playing live casino at their card games. After another winning session four nights ago, I came back and tried to log in and my account was locked for "security reasons." I was outraged and spoke with live chat who said they are doing "standard security checks." this was last wednesday. There is a big amount of moneys in my account and I worry. I am not on any exclusion lists. I did not take a bonus. I have only played from my home. I never had another account. There is no reason as to why my account should be locked, and they cannot even give me a reason. All they keep saying is that these are security checks. Ok, but why lock my account? No answer given.
So when I ask them why I am not being paid all they say is we have to "security check" my account and will not even give me a timeframe, details, or anything else. It was fine when I lost, but when I won they locked my account and seperated me from access to my money. I do not know what to do or where to turn?
I signed up at LeoVegas about 3 weeks ago and played and lost about €10,000. No questions, no problems, they were happy when I lost and there were no problems.
I then deposited a further 8k, ended up going on a big winning streak, and winning a large amount. They paid me half of my winnings. Then they said they were not going to process anymore withdrawals and were investigating me. I said okay and kept on playing while they were not processing any withdrawals. I continued to win playing live casino at their card games. After another winning session four nights ago, I came back and tried to log in and my account was locked for "security reasons." I was outraged and spoke with live chat who said they are doing "standard security checks." this was last wednesday. There is a big amount of moneys in my account and I worry. I am not on any exclusion lists. I did not take a bonus. I have only played from my home. I never had another account. There is no reason as to why my account should be locked, and they cannot even give me a reason. All they keep saying is that these are security checks. Ok, but why lock my account? No answer given.
So when I ask them why I am not being paid all they say is we have to "security check" my account and will not even give me a timeframe, details, or anything else. It was fine when I lost, but when I won they locked my account and seperated me from access to my money. I do not know what to do or where to turn?