Resolved LeoVegas Slow Pay, Locked Account

EbertScore

Newbie member
PABaccred
PABnonaccred
Joined
Aug 10, 2018
Location
Germany
Actually, Max and I are still dealing with Leo Vegas and how to proceed with complaints from them. There should be more about this in the weeks ahead. Long story short, there are GDPR issues to wade through on their end. That said, I'm sure it wasn't simply "we don't want to pay you".

Do you have an estimate of when you’ll have public updates on your dealings with Leo and the complaints? From what I’ve seen so far based on private conversations I’ve had with others, Leo is not solving complaints in a quick manner and are dragging their feet.

I’m just curious to hear when you can give us a public update on them and your dealings with them.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... You don’t get people’s opinions in the complaints section.

Not sure where you get that idea, this thread is in the Complaints section and it's obviously full of other people's opinions.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Now I’m stuck. I am unsure what website to give my business to. I cannot trust LeoVegas anymore after this incident imho.

Can someone give me a recommendation or advice? I usually deposit anywhere from 10-20k euros. I exclusively play live casino games such as roulette, blackjack, baccarat, top card and some others. I don’t play slots. I do play bonus bets for large sums of money sometimes if I get a feeling, and I don’t want my account locked every time I end up winning or hitting a bonus bet after putting down 1-2k and hitting the bonus.

I like websites that have all the live casino providers to choose from as I like to table hop around different places. It gives me an opportunity to choose the table that I can get something going on. I also like having all the software providers because if I’m losing at a certain table with a certain provider, it gives me a chance to cool off by going to another table at another software provider.

Some places people have recommended are Vbet and Codeta that people are saying are good sites. But I’m unsure if both these are accredited by the meister, and do they have Casino reps? Does anyone else have any other suggestions or advice? I appreciate any help.

Thank you everyone

Ask @neilw .....he's the Live Casino guru. :D
 

EbertScore

Newbie member
PABaccred
PABnonaccred
Joined
Aug 10, 2018
Location
Germany
Not sure where you get that idea, this thread is in the Complaints section and it's obviously full of other people's opinions.
Nobody responded to my question of if I should consider giving LeoVegas business which is why I wanted to move that part of the thread with that question.
 

EbertScore

Newbie member
PABaccred
PABnonaccred
Joined
Aug 10, 2018
Location
Germany
The trouble with blanket defamatory statements said in moments of rage, hurt, fear or confusion, is the inevitable required eating of crow when it turns out they were untrue..

Well thankfully I didn’t have to eat crow, and everything I said was correct. We still never got any information from LeoVegas about why they seized my funds and acted the way they did for three weeks. For a reputable site, it’s actually frightening to me that they have their own rules they play by and could do this. There are really no checks and balances, or an actual real authority to punish them.

The MGA is a puppet organization of a joke that repeats what the Casino tells them to, all while collecting fat licensing fees for the island.

And this was a supposed reputable website on the verified list. Just imagine how the casinos act that are not given such status. It has made me question whether playing online for large sums is a good idea and worth it when you know when you win, they will pull out so many stops to not pay you.

Another person messaged me privately and without getting into too much detail as their PAB is pending, Leovegas basically confiscated their 11k for doing nothing wrong after he/she ensured they had no old accounts prior to signing up. Live chat assured them they didn’t so they signed up a new one, won 11k, and now Leo is refusing to pay because they dug up an old account which they had told them did not exist before they signed up. Again, just scummy things like this shows an operators true nature of how they treat their customers, and what their policy is when is comes to paying people.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
After 20 years of online gaming, it amazes me to this day time and again how easily casinos take deposit after deposit, no questions asked. $10K, 20K, 50K, no problem, just give it to meeeeee. Any action on the accounts is then taken exactly at the point of withdrawal. This also applies to SOW, KYC etc. Disgusting :puke:

Sad to read about how LeoVegas, what has always been a reputable site where I would have registered in an instant were it not for their country restrictions, is treating big depositors and big winners. Absolutely unprofessional, and more comparable to Cup-O-Cocoa casinos, to let a player go weeks without giving a reason for blocking his/her winnings.
 
Last edited:

EbertScore

Newbie member
PABaccred
PABnonaccred
Joined
Aug 10, 2018
Location
Germany
@EbertScore

You could try Videoslots - They got now Netent Live and Evolution Gaming. Might be an option, so far we haven't had similar complaints from them. And they are much more active in the CM forum.

Thanks for the suggestions. I’ve been talking to Neil on here to help me find a new home for playing live casino and where to go since he is very well versed in these things. I was gonna go to LeoVegas again, but decided not to do that after what they did to me.

Problem I’m running into is not a lot of the reputable sites who pay have high limits that I am looking for.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Thanks for the suggestions. I’ve been talking to Neil on here to help me find a new home for playing live casino and where to go since he is very well versed in these things. I was gonna go to LeoVegas again, but decided not to do that after what they did to me.

Problem I’m running into is not a lot of the reputable sites who pay have high limits that I am looking for.

Rizk Casino has no withdrawal limits and they do pay fast, that might be another option. Plus, they have a superb VIP program, I can vouch for that. :) Will alert the @Captain Rizk to have a chat with you.

I know, you mean table limits, Rizk has a separate high stakes section from Evolution Gaming that should cover your bet sizes. :)

"Viel Glück" on finding a new gaming hangout! :thumbsup:
 

EbertScore

Newbie member
PABaccred
PABnonaccred
Joined
Aug 10, 2018
Location
Germany
The thing I liked about LeoVegas is they offer ALL the live gaming providers. I don’t like casinos that exclusively use Evolution because EVERY site has Evolution, and it becomes sort of monotonous and it’s very “cookie cutter,” so to speak.

So I’m looking at the legitimate sites that pay out that are not just sites that offer Evolution. I like variety. I also have some favorite games and sidebets not found on Evolution. These bets are found at NetEnt, Luckystreak, Ezugi, Authentic etc... For me choices of software is what I’m trying to find. In addition I’m trying to find the sites who are legitimate and payout. So it’s not the easiest of tasks.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
The thing I liked about LeoVegas is they offer ALL the live gaming providers. I don’t like casinos that exclusively use Evolution because EVERY site has Evolution, and it becomes sort of monotonous and it’s very “cookie cutter,” so to speak.

So I’m looking at the legitimate sites that pay out that are not just sites that offer Evolution. I like variety. I also have some favorite games and sidebets not found on Evolution. These bets are found at NetEnt, Luckystreak, Ezugi, Authentic etc... For me choices of software is what I’m trying to find. In addition I’m trying to find the sites who are legitimate and payout. So it’s not the easiest of tasks.

Verstehe! Nicht einfach alles unter einem Dach zu finden. :oops:

Rizk has Netent Live and Evolution. That is what you will find at most. Ezugi is often found at Curacao Casinos where I would not play. Authentic and Lucky Streack are rather rare anywhere. Extreme Live is a bit more widespread but none is getting to the level of Netent and Evolution. Playtech and Microgaming used to be the pinnacle of online Live Casino tables but they have diminished a lot in the past few years.

BTW, Extreme Live Gaming was recently acquired by Pragmatic Play.

From the top of my head:

- Casino Euro - Netent, Authentic and Evolution (used to have Extreme)
- Mr. Green - Netent, Authentic, Evolution and Mr. Green Exclusive tables (don't know if they still have Extreme)
- Royal Panda used to be good for Live tables but they were acquired by LeoVegas.
 
Last edited:

EbertScore

Newbie member
PABaccred
PABnonaccred
Joined
Aug 10, 2018
Location
Germany
I really hate to rip on LeoVegas but I feel like the status of LeoVegas being an “accredited casino” needs to be reviewed by the powers that be on this website. You have my issue where they just confiscated my money and released it without any explanation after three weeks. Extremely rogue behaviour.

Then you have other people (with their live support chat sessions saved) who were told they never had an account with Leo. They asked if they should sign up, and were told yes by the live chat agent. They ended up winning, and now LeoVegas dug up a dormant account that is years old. So they’re confiscating the players money (I believe $8-11k€) because they’re saying he has two accounts when he asked before he signed up if he had an account. The live chat agent said sign up a new account because he couldn’t find one. But not to fear, LeoVegas security team is on the case to make sure they can find dormant accounts that haven’t been used in years so they don’t have to pay! Again roguey.

So he wins, now LeoVegas takes the money. Nice business strategy. If he wins they seize the money, if he loses they get the money. Nice win-win situation there. No wonder LeoVegas is worth almost a billion euros with a business model like that, what could go wrong?

In my opinion LeoVegas is not taking consistent steps towards being a non-rogue casino and their status as a “verified” casino should be reviewed based on the complaints that have come into CasinoMeister.
 
Top