Hello,
i played for about 1 month on this casinò (italian version).
i did some deposit and withdraw before this event, without any problem (also one 10k€ withdraw).
My account was verified, with many documents all accepted.
On 5 Aug, i made a 35k win in a slot machine (pillars of asgard). I requested 10k withdraw, they told me they needed a birth certificate, that i requested to my city hall.
I played until 9 Aug, where i made other winnings and my balance was 51k.
Then they blocked my account and told me all my money was confiscated, without any explaination.
By the Italian law they can't seize or confiscate anything, this can be done only by authorities, after make sure of fraud (they risk big fine, and also license suspension from regulator).
They also stopped reply me.
There is here any leovegas representative?
Thanks
i played for about 1 month on this casinò (italian version).
i did some deposit and withdraw before this event, without any problem (also one 10k€ withdraw).
My account was verified, with many documents all accepted.
On 5 Aug, i made a 35k win in a slot machine (pillars of asgard). I requested 10k withdraw, they told me they needed a birth certificate, that i requested to my city hall.
I played until 9 Aug, where i made other winnings and my balance was 51k.
Then they blocked my account and told me all my money was confiscated, without any explaination.
By the Italian law they can't seize or confiscate anything, this can be done only by authorities, after make sure of fraud (they risk big fine, and also license suspension from regulator).
They also stopped reply me.
There is here any leovegas representative?
Thanks