Baptism by Fire - success Leovegas is giving it a shot

[Josh66]

Well the offer has little value to me. @00% is great but capped at £50 makes it worthless - this should clearly be noted underneath the big splash on their first page - I call it pretty deceitful.

Also, 200 spins sounds great but 10penny spins do not excite me - plus they are set at 20 each day so you have to keep coming back - nothing more than a ploy to entice you to deposit.

Guts has it right in my opinion. Very little fuss, pay out very quickly usuallywithin hours with the occasional excellent bonuses and they don't hide behind devious tricks.

 

[Olle LeoVegas]

Well the offer has little value to me. @00% is great but capped at £50 makes it worthless - this should clearly be noted underneath the big splash on their first page - I call it pretty deceitful.

Also, 200 spins sounds great but 10penny spins do not excite me - plus they are set at 20 each day so you have to keep coming back - nothing more than a ploy to entice you to deposit.

Guts has it right in my opinion. Very little fuss, pay out very quickly usuallywithin hours with the occasional excellent bonuses and they don't hide behind devious tricks.

Hi mate,

Again, it's unfortunate that this offer is not suiting you, but as mentioned earlier I will gladly
tailor a bonus for your needs. I could for example offer you a 100% bonus to a very high amount,
maybe we can agree on something over a PM? If the free spins doesn't attract you maybe we can
make that as a money add-on, on your deposit bonus?

Also I think it's sad that you feel like we would hide behind devious tricks. Very unfortunate in my
opinion. With that being said I will take your feedback and see what I can do in order to make sure
we eliminate any potential misunderstandings and be very clear about exact what our bonuses entails.

Any questions you want answered, don't hesitate to let me know.

Regards,

Olle

 

[Josh66]

Olle - go and look at your front page - big 200% bonus splash. Sounds great! Put underneath that (up to £50) and it suddenly doesn't look so great but there is nothing there.

I probably won't be depositing again so there is no need for me to PM you.

Hi mate,

Again, it's unfortunate that this offer is not suiting you, but as mentioned earlier I will gladly
tailor a bonus for your needs. I could for example offer you a 100% bonus to a very high amount,
maybe we can agree on something over a PM? If the free spins doesn't attract you maybe we can
make that as a money add-on, on your deposit bonus?

Also I think it's sad that you feel like we would hide behind devious tricks. Very unfortunate in my
opinion. With that being said I will take your feedback and see what I can do in order to make sure
we eliminate any potential misunderstandings and be very clear about exact what our bonuses entails.

Any questions you want answered, don't hesitate to let me know.

Regards,

Olle

 

[Birdy84]

Feedback

I played here a few weeks back for the first time with the welcome offer, i really liked the fact that you could withdraw if you won on your cash balance although i didnt because i wanted to play more i had lots of play out of the money i had spent, the free spins were a nice finisher on a decent welcome bonus, there were no technical issues for me and support were good, i haven't noticed many rewards for returning customers but i may have missed this. I really enjoyed playing here and i would again in the future. Thanks

 

[Nate]

Thumbs up from me so far. Olle has been extremely helpful and very welcoming. Keep it up!

Nate

 

[Olle LeoVegas]

I played here a few weeks back for the first time with the welcome offer, i really liked the fact that you could withdraw if you won on your cash balance although i didnt because i wanted to play more i had lots of play out of the money i had spent, the free spins were a nice finisher on a decent welcome bonus, there were no technical issues for me and support were good, i haven't noticed many rewards for returning customers but i may have missed this. I really enjoyed playing here and i would again in the future. Thanks

Hi mate!

Glad you're enjoying the LeoVegas Experience. As for the rewards for returning customers
please make sure you have your account set to receive emails and SMS from us.

I'd like to point out to all or existing players that we will never send you any SMS or Email
if it doesn't have a bonus included. I call it our Offer Guarantee and it's a thank you from us,
for you taking part of the communication from us.

Anything you need Birdy84, you just let me know.

Regards,

Olle

 

[Olle LeoVegas]

Thumbs up from me so far. Olle has been extremely helpful and very welcoming. Keep it up!

Nate

Thanks Nate!

Anything you need mate, just say the word.

Regards,

Olle

 

[Birdy84]

Hi mate!

Glad you're enjoying the LeoVegas Experience. As for the rewards for returning customers
please make sure you have your account set to receive emails and SMS from us.

I'd like to point out to all or existing players that we will never send you any SMS or Email
if it doesn't have a bonus included. I call it our Offer Guarantee and it's a thank you from us,
for you taking part of the communication from us.

Anything you need Birdy84, you just let me know.

Regards,

Olle

Well i wouldn't mind winning the lottery but im guessing you don't have that kind of power, whats the situation with the vip level i didn't manage to find out much on that off the site? thanks regarding the promos i will check i have those settings on.

 

[Olle LeoVegas]

Well i wouldn't mind winning the lottery but im guessing you don't have that kind of power, whats the situation with the vip level i didn't manage to find out much on that off the site? thanks regarding the promos i will check i have those settings on.

Hi mate,

I wish...

The higher VIP level you have, the better promotional offers you'll receive. That's basically
a measure for our CRM segmentation where a high VIP indicates a loyal player. So in other
words, the higher VIP level you'll achieve, the more and higher bonuses you'll receive
per email and SMS.

Were also working on a loyalty program, but we're quite secretive about that as of yet. But
I can reveal that something's coming. It has been taking some time to develop, and the reason
for that is that we want it to have the same quality standard as the rest of LeoVegas. We're
very proud of our product and which that all aspects of the LeoVegas Experience has the same
level of standard.

Regards,

Olle

 

[Jd666]

Sent my payment seconds after I was verified today.
£460 payment from the result of some free spins they dropped into my account

 

[Jory]

The sign up offer seems good and since I can only make one small deposit this weekend, it's seems like the ideal site.

After registering I got 20 free spins on starburst. It paid some loose change so I loaded up dead or alive and this landed on the very first spin.

Imagine that wild was a scatter? It would have been one spin at this casino and 5 scatters on Dead or Alive....

I wonder if there is a max cashout on the free 20 spins as a dream hit could have become a nightmare.

 

[Azzurri]

Just an update on my experience since I first joined up.

Originally I was a huge fan of lv, and rightly so. As Australia was a new region launch there were no regular bonuses or offers, however Olle assured me of a personalised vip service so I was happy to forgo the lack of offers for this reason and become a regular player.

Not sure if I qualify as a high roller, but I'd say I'm a medium roller, and began giving lv the majority of my business, spending around $800-$1,000 per week.

First the positives. Excellent site lay out, great range of slots, fair play, fast cash outs, and great mobile selection.

Now the negatives. There aren't many, but for me it is a fairly important issue.

There is no weekend support for VIP's. It's kind of an issue, especially when you are happy to not receive regular bonuse offers under the arrangement that you'll still receive VIP service.

As most of us like to play on weekends, I found a few instances to be very frustrating when my VIP contacts were non responsive on weekends and live chat couldn't assist with VIP customer issues. Sometimes I would be lucky enough to get a response and that was great, but on other occasions I would have to wait 48+ hours for a response until Monday or Tuesday.

Unfortunately this isn't VIP service to me, so I returned to my usual sites. There's a lot to like about lv, but the inconsistent service for a 'VIP' customer can't justify the bulk of my weekly budget. Maybe once the Australian site is more established and regular bonuses are offered, I may return as a standard customer whereby cs can always help with any queries.

It's a shame as they had the potential to win my exclusive business, however personal issues aside, I would still recommend them, maybe just not to higher bracket 'VIP' Australian customers as the standard VIP level system within the site has absolutely no relevance and the 'personalized' service just isn't up to scratch unfortunately.

I still vote they pass the BOF for the mentioned positives.

Just my feedback.

 

[Leoantho]

Just singed up and managed to get a few nice wins from Leo. Whole experience at the moment is great especially their customer service, I had a few issues with withdrawing etc. and they were able to quickly solve all the problems without any hassle at all. I would like to see a better option of depositing such as Poli, since thats what i normally use and a bank transfer withdraw option. Besides that great overall and friendly customer service, will be back.

 

[Casinomeister]

So I'm guessing we are good to go for Accredited status. Any naysayers?

 

[Azzurri]

Worthy of accreditation, and they have my vote.

 

[syntynyt]

i was looking to sign up and give a try but i will pass for now...

Promotional bonuses, Competitions and Free spin offers are only available to users from Austria, Switzerland, Germany, Finland, Norway, United Kingdom, New Zealand, Australia and Sweden.

this could be improved. even if your generous bonuses are for these countries only, any active player should benefit from free spins and competitions, like Guts does despite im restricted from bonuses and im happy to get something back in a way or another(comp or FS).

 

[Casinomeister]

Here is their "review" and accred thread:
https://www.casinomeister.com/forums/threads/leovegas-accredited-casino.63370/