Leovegas - Holy Diver slot frozen on first spin of level 3 free spins trigger.

DreamRJ

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Jun 6, 2013
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So I just deposited a lot at Leovegas again cos I wanted to give Holy Diver another chance.

Yes I know I said I would not play it again. But who does not say they will not then still do lol, not the first lol.

Anyway, so I finally triggered the feature after it taken like 700+ spins and loads of deposits, the spins started and on the first spin the slot frozen just as the reel 5 and reel 6 was about to stop. The first 4 reels stopped then it froze after that, so during the first spin.

So I thought ok, lets just refresh? So I refreshed and the game now wont even load. Well I get the splash screen but nothing more. It doesn't load after I click Continue button.

upload_2019-1-28_14-1-2.png

So as you can see, it just has greyed out effect and the slot does not load.

So I went to support and they said they have to raise it with the provider. They also told me to take a screenshot of a website that shown my specs, which I also done. So I am asking if there is a rep or if the @Big Time Gaming rep can step in and find my hung game round please? I would appreciate it.

I also sent the @Big Time Gaming rep a PM

Thanks :)
 
Leo Vegas is reviewed at Casinomeister
Maybe the rep is at work or busy? Im sure he doesn't sit on CM waiting to solve players issues 24/7 like you expect. You sent him a PM. He will respond when he can, But you bumping the thread minutes later tagging him in the thread just shows lack of patience on your behalf. No one is bullying or attacking you. Like i have said before its how you word your posts that rub people the wrong way.
 
Best of luck with getting it sorted and quickly.

Be prepared for the worst however, had to have a frozen game round on chili escalated to provider about five times now, each and every time, the game is reset to the spin before as if it never happened and never once did I receive any form of compensation, not even the 0.20p stake was returned in all 5 cases!
 
Best of luck with getting it sorted and quickly.

Be prepared for the worst however, had to have a frozen game round on chili escalated to provider about five times now, each and every time, the game is reset to the spin before as if it never happened and never once did I receive any form of compensation, not even the 0.20p stake was returned in all 5 cases!

Thats PITA
 
Well I will certainly wont be happy if they can not credit what the game round paid. This has happened to me in the past a few times. Once at vera and johns and they did resolve it within 3 days. The other was on Wild swarm slot at VS. To which I triggered the Wild Swarm feature then the game froze and then it would not let me get back into the game, just kept giving an error. Then that one taken VS 2 days to resolve. I didnt even realise until I logged in 1 day as I was gonna deposit and play and saw my balance and was like wow, nice balance. So went to live chat and they said, that was the hung wild swarm game round money, It was just under £200 lol. So yeah I hope Leovegas and BTG sort it out. I hope that what goatwack said is not true.

Please don't jinx me @goatwack :D :p :D
 
A stuck round can happen.

You did contact the sites support right? They will raise a ticket with the provider (I guess Nyx/SG?)
and they will finish the rounds and informs the operator with the amount that needs to be credited.

From my experience they answer quite fast, within 4 to 8 working hours and I have a satisfying answer.
 
Happened with Chilli on Bet Victor Took a week to sort out but I did get the proceeds of my free spins. I had exited on the gamble wheel after collecting as was saving the bonus for the bus ride home as you do.

On Grosvenor ai have had a stuck game on White Rabbit for months although there wasn't any money at stake and I have not notified the casino
 
A stuck round can happen.

You did contact the sites support right? They will raise a ticket with the provider (I guess Nyx/SG?)
and they will finish the rounds and informs the operator with the amount that needs to be credited.

From my experience they answer quite fast, within 4 to 8 working hours and I have a satisfying answer.

Yes I stated I did that in my OP :D But yes it might well be SG, but it is still a BTG slot. SG is just used for the platform I think.

I really hope it is today, but I am not holding my breath. So has this happened at any of your brands you work for with a BTG slot? and did they sort it out on those occasions?
 
Best of luck with getting it sorted and quickly.

Be prepared for the worst however, had to have a frozen game round on chili escalated to provider about five times now, each and every time, the game is reset to the spin before as if it never happened and never once did I receive any form of compensation, not even the 0.20p stake was returned in all 5 cases!

Yeah well for me at least, The game just doesn't finish loading after I press the continue button after that splash screen. So it wont even let me press spin, nothing is clickable. The game is just in total hung mode. :p
 
Yeah well for me at least, The game just doesn't finish loading after I press the continue button after that splash screen. So it wont even let me press spin, nothing is clickable. The game is just in total hung mode. :p

Did you try logging in and out. Clearing cache cookies etc...
 
Did you try logging in and out. Clearing cache cookies etc...

Yes multiple times, even using a different browser as well. Also tried private and incognito modes. Tried 3 different browsers and cleared cache in all of them to no avail. This is certainly not an issue at my end. All other BTG slots work fine for me.
 
Yeah well for me at least, The game just doesn't finish loading after I press the continue button after that splash screen. So it wont even let me press spin, nothing is clickable. The game is just in total hung mode. :p

Sounds very similar to my issues, balance won't show, stake can't be changed, etc, etc

Did you try logging in and out. Clearing cache cookies etc...

Do you work for someone's live help :p

This didn't work for me either, BTG games seem to have a habit of needing direct resolving from their end.
 
BTG slots are hopeless for this happening.

White Rabbit just kept giving me an error ending game or something similair at WH. They eventually sorted it and could play it again. Few days later happened again. Been like that for months now as just wrote it of a slot i cant play as not worth the hassle.

Yes but this is different because I triggered the level 3 free spins lol. It frozen during the first free spin round. So it owes me the final result what ever it will be, Probably 10X knowing how bad the slot actually is lol :p
 

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