ATTN: Casino Rep Leovegas - Holy Diver slot frozen on first spin of level 3 free spins trigger.

DreamRJ

Out of this world!
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Jun 6, 2013
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RJVille UK
So I just deposited a lot at Leovegas again cos I wanted to give Holy Diver another chance.

Yes I know I said I would not play it again. But who does not say they will not then still do lol, not the first lol.

Anyway, so I finally triggered the feature after it taken like 700+ spins and loads of deposits, the spins started and on the first spin the slot frozen just as the reel 5 and reel 6 was about to stop. The first 4 reels stopped then it froze after that, so during the first spin.

So I thought ok, lets just refresh? So I refreshed and the game now wont even load. Well I get the splash screen but nothing more. It doesn't load after I click Continue button.

upload_2019-1-28_14-1-2.png

So as you can see, it just has greyed out effect and the slot does not load.

So I went to support and they said they have to raise it with the provider. They also told me to take a screenshot of a website that shown my specs, which I also done. So I am asking if there is a rep or if the @Big Time Gaming rep can step in and find my hung game round please? I would appreciate it.

I also sent the @Big Time Gaming rep a PM

Thanks :)
 

kou187

Senior Member
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May 19, 2013
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A Ham Sandwich Wrapper
Maybe the rep is at work or busy? Im sure he doesn't sit on CM waiting to solve players issues 24/7 like you expect. You sent him a PM. He will respond when he can, But you bumping the thread minutes later tagging him in the thread just shows lack of patience on your behalf. No one is bullying or attacking you. Like i have said before its how you word your posts that rub people the wrong way.
 

goatwack

Former IBF & ABC Intercontinental Bonanza Holder
CAG
Joined
Aug 30, 2012
Location
Londonia
Yes it sucks indeed, but these things can take days to resolve, if at all

BTG are horrible in that when a game round is lost, it won't 'pick up' from where it left, a lot of the time. During the bonus though is anyone's guess :eek2:
 

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Best of luck with getting it sorted and quickly.

Be prepared for the worst however, had to have a frozen game round on chili escalated to provider about five times now, each and every time, the game is reset to the spin before as if it never happened and never once did I receive any form of compensation, not even the 0.20p stake was returned in all 5 cases!
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Best of luck with getting it sorted and quickly.

Be prepared for the worst however, had to have a frozen game round on chili escalated to provider about five times now, each and every time, the game is reset to the spin before as if it never happened and never once did I receive any form of compensation, not even the 0.20p stake was returned in all 5 cases!
Thats PITA
 

DreamRJ

Out of this world!
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Joined
Jun 6, 2013
Location
RJVille UK
Well I will certainly wont be happy if they can not credit what the game round paid. This has happened to me in the past a few times. Once at vera and johns and they did resolve it within 3 days. The other was on Wild swarm slot at VS. To which I triggered the Wild Swarm feature then the game froze and then it would not let me get back into the game, just kept giving an error. Then that one taken VS 2 days to resolve. I didnt even realise until I logged in 1 day as I was gonna deposit and play and saw my balance and was like wow, nice balance. So went to live chat and they said, that was the hung wild swarm game round money, It was just under £200 lol. So yeah I hope Leovegas and BTG sort it out. I hope that what goatwack said is not true.

Please don't jinx me @goatwack :D :p :D
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
A stuck round can happen.

You did contact the sites support right? They will raise a ticket with the provider (I guess Nyx/SG?)
and they will finish the rounds and informs the operator with the amount that needs to be credited.

From my experience they answer quite fast, within 4 to 8 working hours and I have a satisfying answer.
 

wokingjames5

Newbie member
Joined
Nov 15, 2015
Location
Jersey
Happened with Chilli on Bet Victor Took a week to sort out but I did get the proceeds of my free spins. I had exited on the gamble wheel after collecting as was saving the bonus for the bus ride home as you do.

On Grosvenor ai have had a stuck game on White Rabbit for months although there wasn't any money at stake and I have not notified the casino
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
A stuck round can happen.

You did contact the sites support right? They will raise a ticket with the provider (I guess Nyx/SG?)
and they will finish the rounds and informs the operator with the amount that needs to be credited.

From my experience they answer quite fast, within 4 to 8 working hours and I have a satisfying answer.
Yes I stated I did that in my OP :D But yes it might well be SG, but it is still a BTG slot. SG is just used for the platform I think.

I really hope it is today, but I am not holding my breath. So has this happened at any of your brands you work for with a BTG slot? and did they sort it out on those occasions?
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Best of luck with getting it sorted and quickly.

Be prepared for the worst however, had to have a frozen game round on chili escalated to provider about five times now, each and every time, the game is reset to the spin before as if it never happened and never once did I receive any form of compensation, not even the 0.20p stake was returned in all 5 cases!
Yeah well for me at least, The game just doesn't finish loading after I press the continue button after that splash screen. So it wont even let me press spin, nothing is clickable. The game is just in total hung mode. :p
 

Steviedoo

Meister Member
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Joined
Oct 30, 2015
Location
South
Yeah well for me at least, The game just doesn't finish loading after I press the continue button after that splash screen. So it wont even let me press spin, nothing is clickable. The game is just in total hung mode. :p
Did you try logging in and out. Clearing cache cookies etc...
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Did you try logging in and out. Clearing cache cookies etc...
Yes multiple times, even using a different browser as well. Also tried private and incognito modes. Tried 3 different browsers and cleared cache in all of them to no avail. This is certainly not an issue at my end. All other BTG slots work fine for me.
 

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