Leovegas changed their withdrawel policy

[deanus76]

I closed my account as the pending period seemed to take forever and 9/10 I reversed.

 

[coopigeonsnr]

My last attempt to get clarification was in the form of Matthew form CS. Whats more i was nice as pie just asked some pertanent questions.

He alledges that the delays are merely due to the migration from Malta to the U.K and that they have not had a policy change.
I asked if this could be fedback as 3 previous Cs advisors over the last 2 days have clearly stated a "policy change " which Matthew refuted .
I sort of hope it is a back log as i have never had a single issue there but i dont know when you have someone telling you that certain people using paypal are set to automatic payments like the chap earlier who stated he had a paypal withdrawel yesterday in under an hour must have been on so get processed without joining a queue but couldn't really explain what determines those on auto payments from manual payments that requires a payment team member to press ENTER.

Also with the Leo REP reading and not responding just gives you the gut feeling theres more to it.

 

[colinsunderland]

Got mine after almost 64 hours I think, going from the time of the PayPal email.

 

[coopigeonsnr]

That's poor man least it wasn't 96 hours

 

[goatwack]

Did someone say 96

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[coopigeonsnr]

Total Drainage , i got to 66 hrs as of 09:03 this morning so contacted live help again. low and behold a miraculous verify my paypay with a screenshot has appeared which was not there previously and never mentioned by CS in any of chats of the last few days. At this rate ill tell them to keep it and give it a charity , i can only imaginne what running a marathon is like if im that tired and drained trying to sort out a withdrawel lol

 

[ChopleyIOM]

They paid me just over £300 to Paypal in about 45 minutes last night, so it certainly doesn't seem to a be their 'policy' to take days to pay out.

In fairness after my initial kerfuffle with them when I had the big win on The Final Countdown, all further payouts to Paypal have been really quick.

 

[colinsunderland]

So they just lie to customers, and the rep cba to clarify on the thread either despite reading it last week. Another casino who seems not to give a f about CM anymore.

 

[coopigeonsnr]

out of interest made a small deposit and luckily won for a withdrawel of £250. Im now approaching 48hrs again this evening. Is their REP comatose?

 

[Roedgaard72]

It was the summer of 96...eh or how was that song by Bryan Adams On a serious note. I never had problems with Leo in any form and actually think they are one of the best. Have not withdrawn lately though.

 

[johnnymcc1966]

Had a withdrawal earlier today that took about 15 minutes to PayPal. No problems with Leo lately for me either.

 

[coopigeonsnr]

I ended up phoning Leo Vegas , had a lovely girl on the phone who got my payment pushed through and spoke to the payments team regarding the hold up as Live chat said auto payments were disabled but the lady on the phone said this is incorrect got my payment pushed and said i would have no issues going forward... Im now 25 hrs into a fresh withdrawel (arghhhhhhh) oh well i guess i have to put up with ut or theres a glitch on my account

 

[Arelya]

I know this is an old thread but it's 2022 and I've started having problems with getting withdrawals again. Seems to be a timing issue, however. I'm in NZ and if I make a withdrawal anytime before 2am it goes through within about 20 mins to my bank account. However - I noticed just recently I am unable to make withdrawals between 2am and early the next day - they bounce back into my LV account. For all I know this could be my bank's behaviour as I'm a fan of Leovegas and long-time custie there.