Feedback LeoVegas Casino - Lack Of Loyalty!!!!!

colinsunderland

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Jan 28, 2016
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uk
hmmm, but isn't that TAB the same as self excluding? and that wont show them anything anyway.

No its a break, its not self exclusion, you will probably be stooped from playing at other brands they own though.
Not sure what you mean by showing them, how are you going to show them anything, they've read the thread, not sure what else you will be able to achieve :(

Is James still the rep too @LadyJelena ?
 
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dionysus

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you all beat me to it - youve been here long enough to not only TAB but that youd hopefully give the same advice to others in the situation> talk with your wallet.
If youre worried about TAB/self exclusion, open chat and copy paste that youre merely 'taking a break' and that it in no way is in regards to self exclusion for gambling problem purposes.
 

LadyJelena

CM Account Manager
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DreamRJ

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you all beat me to it - youve been here long enough to not only TAB but that youd hopefully give the same advice to others in the situation> talk with your wallet.
If youre worried about TAB/self exclusion, open chat and copy paste that youre merely 'taking a break' and that it in no way is in regards to self exclusion for gambling problem purposes.

Yeah true I know I give the same advice as well lol. But you know when we have our loyal casinos it is hard to stop playing at them at times. And we like to give them more chances than we would give other casinos. lol But I will wait and see if Francesca replies to my PM I sent her and see if and what she says and does. If it is along the same lines as James and Johan always say and also live chat then I will I think then for sure do the TAB.
 

brianmon

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Yeah true I know I give the same advice as well lol. But you know when we have our loyal casinos it is hard to stop playing at them at times. And we like to give them more chances than we would give other casinos. lol But I will wait and see if Francesca replies to my PM I sent her and see if and what she says and does. If it is along the same lines as James and Johan always say and also live chat then I will I think then for sure do the TAB.

I usually just set a deposit limit of £10 per month rather than TABing or closing accounts at casinos i'm not happy with.
Then if there are any freebies (like the regular sunday free spins at LV), I don't miss out.
I don't normally deposit as little as £10, which means I don't bother depositing at all, not even the once a month
 

DreamRJ

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lol, mine is based on 'this is my budget' and thats all im spending.

Well yeah that is an obvious reason lol. Of course it is partly one of mine as well. But my budgets can vary depending on if I win elsewhere as well as my disposable income budget as well.

But When I do play at various casinos each month the budget can vary but when I am not winning or getting any withdraws which is the case now for the last few months not had any withdraws. Budgets are pretty much used lol. So asking for some goodwills is I think nothing that is a bad thing. I mean I deposit a hell of a lot each month. So if a casino really cares they will reward us, but the majority do not care. They just take our money and run and hide. :D :p
 

LadyJelena

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Speaking of not sure about - a bit of a digression here..but so when I say it in my head..
is it Lady JEL - en -uh or Lady jel - AYN - uh?

:D

One of the rare people who learned to pronounce my name is Bryan. I'm already very used to different versions outside my country, so I don't mind and stopped correcting :))

But since you asked:

Pronunciation of Jelena
Pronunciation:
YE-LE-na
YE - pronounced as YET without T
LE - pronounced as LET without T
na - rhymes with 'the', 'duh'

Emphasis is on 'ye-le'

haha
 

DreamRJ

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Kudos for being able to do that! I can't say the same about myself. For that reason I stopped gambling 100%, much better that way.

hmm so why are you still using the forum then if you stopped gambling? doesn't this forum tempt you to deposit and play again?
 

LeoVegas Affiliates

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Ok, well I have now sent a PM to @LeoVegas Affiliates (Francesca) I am not holding my breath.

Hi Robert,

Thanks for getting in touch :)

Unfortunately I cannot help you out personally since I am in charge of the LeoVegas Affiliates brand and don’t have access to any player data. However, I have passed on your complaint to the customer support manager in charge of the UK market, in hope that they can shed some light on the matter.

Please expect to be contacted by customer support shortly.

Hope you have a great day! :)

Francesca
 

DreamRJ

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Hi Robert,

Thanks for getting in touch :)

Unfortunately I cannot help you out personally since I am in charge of the LeoVegas Affiliates brand and don’t have access to any player data. However, I have passed on your complaint to the customer support manager in charge of the UK market, in hope that they can shed some light on the matter.

Please expect to be contacted by customer support shortly.

Hope you have a great day! :)

Francesca

Ok thank you. So they will contact me via this forum? Or by email?

And did you also pass on my PM I sent to you as well with the details?

Thanks again Francesca
 

LeoVegas Affiliates

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Ok thank you. So they will contact me via this forum? Or by email?

And did you also pass on my PM I sent to you as well with the details?

Thanks again Francesca

The norm would be for them to contact you via email.

Yes, I did pass on the PM you sent, wanted them to have all the details in hand.

You are more than welcome Robert :)
 

goatwack

No deal, tramp
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Fear not DreamRJ, thanks to this thread and the combined efforts of everyone here at CM, not to mention your persistence, those 20 spins on Starburst will soon be winging their way to you!

with 30x wagering
 

DreamRJ

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The norm would be for them to contact you via email.

Yes, I did pass on the PM you sent, wanted them to have all the details in hand.

You are more than welcome Robert :)

Ok, so any timescale on when I will get an email? And what if I do not hear back from them today or tomorrow? Do I have to try and contact you again to follow up?

Thanks again :)
 

DreamRJ

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Fear not DreamRJ, thanks to this thread and the combined efforts of everyone here at CM, not to mention your persistence, those 20 spins on Starburst will soon be winging their way to you!

with 30x wagering

lol 20 spins on the worst slot in history. I would for sure close my account then lol
 

CasinoNinja

Non-Gambler
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Apr 27, 2017
Location
UK
You are so impatient... they told they would get back to you, asking for timescales for a PM is a bit over the top tbh. Let them do their job and respond to you in a timley manner, they probably have a 100 other things to attend to as well which probably has more priority.
 

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