- Joined
- Jun 6, 2013
- Location
- RJVille UK
Hi all,
So at 1:09pm I deposited €10 at leovegas, all of it was real funds, I started playing quickspin slots with it and then had some tiny wins building very slowly. Collecting those tokens again.
Then I managed to collect 8 tokens so I switched to sakura fortune slot and bought the feature on that slot.
I won 11.92 from that feature I bought with the saved up tokens. So I then closed that and went to white rabbit and bought a feature for €30, won €41 from that feature. played a little more and I had €41 on my balance. So I then decided to goto bed cos my sleep is the wrong way around. Just woke up 30 mins ago and logged in to continue to play.
And then I noticed in my balance it has split my €41 into cash and bonus funds. So it put €26.19 in cash and €15 in bonus funds. Even though the bonus amount won from that real cash feature bought on sakura fortune was €11.92!
Live chat said because I bought a feature on quickspin slot it made it bonus funds so it has a 35X wager? HELLO HELLO wtf. I bought that feature with real cash and saved up tokens. That should not and never have wagering on them. This is totally disgusting on leovegas part. I had no bonus funds or freespins, It was a straight deposit!!!!!
I am totally disgusted? What should I do?
Live chat are useless and saying it is because you bought a feature on the quickspin slot that resulted in bonus funds added to my account!!!???
I am totally dumbfounded at how their systems can even be allowed to do this? This was all REAL CASH I had no bonus funds what so ever on my account?
So Please give me advice in what to do?
Thanks
So at 1:09pm I deposited €10 at leovegas, all of it was real funds, I started playing quickspin slots with it and then had some tiny wins building very slowly. Collecting those tokens again.
Then I managed to collect 8 tokens so I switched to sakura fortune slot and bought the feature on that slot.
I won 11.92 from that feature I bought with the saved up tokens. So I then closed that and went to white rabbit and bought a feature for €30, won €41 from that feature. played a little more and I had €41 on my balance. So I then decided to goto bed cos my sleep is the wrong way around. Just woke up 30 mins ago and logged in to continue to play.
And then I noticed in my balance it has split my €41 into cash and bonus funds. So it put €26.19 in cash and €15 in bonus funds. Even though the bonus amount won from that real cash feature bought on sakura fortune was €11.92!
Live chat said because I bought a feature on quickspin slot it made it bonus funds so it has a 35X wager? HELLO HELLO wtf. I bought that feature with real cash and saved up tokens. That should not and never have wagering on them. This is totally disgusting on leovegas part. I had no bonus funds or freespins, It was a straight deposit!!!!!
I am totally disgusted? What should I do?
Live chat are useless and saying it is because you bought a feature on the quickspin slot that resulted in bonus funds added to my account!!!???
I am totally dumbfounded at how their systems can even be allowed to do this? This was all REAL CASH I had no bonus funds what so ever on my account?
So Please give me advice in what to do?
Thanks