Question Leovegas Bonus Funds Added After Buying quickspin feature with real cash!

I totally agree.
If you spend real cash, then these token thingys should be real cash.

Its like saying that for instance that Gemix should pay you the world bonuses in bonus money.

Exactly, And also white rabbit bought features pay in real cash. So it should be exactly the same. Real Cash!!!!!
 
Casinomeister hosts the official Rogue Casino site - coining the phrase in the year 2000
Is it the same kind as Netents Wishmaster or Robin Hood? If it is then they maybe are scared that people are playing them first with using bonus money, and then collect them the next deposit using just real money.
That is at least a common rule when playing with bonus at some places, that you are not allowed to save up any features. Just a thought from me since I really have no idea what kind of games you're talking about.
If you earn everything on the game with real cash then of course the winnings should be that too. I would never accept anything else.

Well go and take a look at the achievement on the quickspin slots at leovegas. They are on about 10 slots. Sakura Fortune, Northern Lights, Pied Piper, Big Bad Wolf, and many others.

Basically when you play those slots there is achievements you can do to earn tokens. Once you have enough tokens you can then use them tokens to buy a feature!

So if you collected those tokens when playing only with real cash then buy a feature that is where this issue lies. It isn't to hard to understand! So ok so say people did do what you said. Played those slots with bonus funds and waited until they met wager and then went and bought the feature with the tokens. Well ok then that should be paid in bonus funds. But not when you buy it from tokens earned with real cash.

There is a big difference. So the best approach would be for Leovegas to just remove them altogether from the slots.

VS do not have the achievements on them. Many others do not either. Only a handful of casinos have got the achievements on the quickspin slots. So that tells me if others chose not to have them. Then Leovegas could also go down that route too!!!!!
 
Basically he said Quickspin do not require us to make the winnings from those bought bonus rounds made into real cash. He is basically saying they are not directed to make it real cash. they can make it either cash or bonus funds. Regardless.

Well I am sorry but I did reply to him again. This is not good enough.

They should remove the achievements from the games then. Because this is breaking that new rule set by the UKGC.

Leovegas is cheating people into wagering when people deposit straight cash without any bonus funds, then playing the quickspin slots. Then buying the features when they collect enough tokens and then getting forced into wagering. When all was earned and bought with real cash.

This is predatory behaviour and Leovegas needs to either remove the achievements or make sure that all winnings won from bought features are paid in REAL cash only.

I will await a response again.

Thanks for the reply James, but this is not over.

So if that is true James, where are the terms and conditions please, as I looked the other day and couldn't find them.
 
So if that is true James, where are the terms and conditions please, as I looked the other day and couldn't find them.

James also said in the PM that he has requested that quickspin update their directives to make it clearer for casinos!

But again this is not good enough.
 
I am now considering making a fresh thread for just Quickspin!

Let me know if you think I should?

Also if I did is there even a rep for Quickspin on CM? It would be pointless making a specific thread for Quickspin as a whole if there is no rep. Let me know :)

EDIT: I just did a search in the staff and rep list and couldn't find a rep for them! :(
 
I smell a lot of unhappy customers coming.

Not fair really for the casino to decide what they wanna do with someone’s real cash achievements.

Tut tut.

Exactly!!!!! So we need to keep this thread bumped and try and see what us as a community can do to get quickspin and the casinos that have the achievement system on the quickspin slots enabled to act and fix it!
 
Casumo have tokens too as mentioned and that is paid as cash, you would grind this with cash as it's not that feasible to get them anyway, it's not "easy" and you need alot of tokens to buy decent bonuses.
 
Quickspin is one of my favorite providers, and I have not seen this feature as you said either at VS or Crazy Vegas. I agree that you play real cash, you pay real cash. Im sure it can be programmed to detect real vs bonus.
 
Quickspin is one of my favorite providers, and I have not seen this feature as you said either at VS or Crazy Vegas. I agree that you play real cash, you pay real cash. Im sure it can be programmed to detect real vs bonus.

Yep I agree, So that is why we must keep this thread relevant and make a lot of noise about it. Until it gets resolved! Not only at Leovegas but at any other casino that have quickspin slots with the achievements enabled and that pay bought features in bonus funds.
 
So should I make a fresh thread for quickspin to hopefully reply to as well?

Not much point if they don.t have a rep on the forum.

Also, as you said it's down to each casino to chose weather they change from real to bonus money. So I guess it's not really Quickspins problem.

They are just offering casinos the option.

So I'm presuming this can only be dealt with at a casino level. I have never come across it before and certainly would be pissed off at any casino doing it.
 
Not much point if they don.t have a rep on the forum.

Also, as you said it's down to each casino to chose weather they change from real to bonus money. So I guess it's not really Quickspins problem.

They are just offering casinos the option.

Yeah I know that, but there is still a chance that if quickspin get made aware of this problem they might make an account here to answer and resolve this problem at their end. Then it would be down to each individual casino to implement the change into their casino/platform!
 
Yeah I know that, but there is still a chance that if quickspin get made aware of this problem they might make an account here to answer and resolve this problem at their end. Then it would be down to each individual casino to implement the change into their casino/platform!

Unless I'm missing something. There is not a problem for Quickspin to resolve?.

And the bit in bold, isn't that what happens now?.

Each casino/platform implements which option they want. Leo Vegas have taken the crap option for the player, hence this thread.

If this goes against UKGC rules. I guess in time it will be outlawed full stop. Must of been legal at the time of release.
 
Unless I'm missing something. There is not a problem for Quickspin to resolve?.

And the bit in bold, isn't that what happens now?.

Each casino/platform implements which option they want. Leo Vegas have taken one the crap option for the player, hence this thread.

If this goes against UKGC rules. I guess in time it will be outlawed full stop. Must of been legal at the time of release.

No, Quickspin need to step in and send out new directives that casinos need to follow. Or they need to add a pop up box to the slots for people to read before they continue to play them, that details that a bonus round bought with tokens could be paid in either cash or bonus funds.

So i do not agree that quickspin doesn't need to do anything, because they do. They are also breaking the UKGC rule for being vague about them in the first place. They too are breaking the new UKGC ruling! Those UKGC rules do not just apply to casinos. Slot providers also have to abide by them as well!
 
If Quickspin are allowing casinos the choice of whether to pay these out in cash or bonus money (which quite frankly I find bizarre!), then the fault lies partly with them! They need to create ANOTHER directive that states all players must be informed by the casino (or they themselves should include some sort of warning) which informs players which way the casino pays out winnings from the achievements section and if it's paid in bonus money ( :mad: ) what wagering requirements the casino has set etc.

Quickspin lovers will soon talk with their feet! :thumbsup:

To be asked to wager anything you've achieved using real cash is outrageous - it's not like it's the casino's own reward system (e.g. the silly Casino Heroes rewards business etc) - why should the customer lose out because they chose to play CASH on Quickspin games at Leo Vegas instead of say Casumo - where the winnings are wager free!?

Leo Vegas - this is a ludicrous decision on your part. How did anyone sit there and decide this would be acceptable!? :confused::confused: You are making money while people try to gain these achievements and then you want to make even more by making them wager their winnings too!?

It's daylight robbery :mad:
 
No, Quickspin need to step in and send out new directives that casinos need to follow. Or they need to add a pop up box to the slots for people to read before they continue to play them, that details that a bonus round bought with tokens could be paid in either cash or bonus funds.

So i do not agree that quickspin doesn't need to do anything, because they do. They are also breaking the UKGC rule for being vague about them in the first place. They too are breaking the new UKGC ruling! Those UKGC rules do not just apply to casinos. Slot providers also have to abide by them as well!

Ah I missed your last post - I wholeheartedly agree as you can see lol :lolup::lolup:
 
Yeah thanks :)

I read both of your posts. I 100% agree with what you said as well!

The ball is now in Quickspin and Leovegas and other casinos hands to resolve this. We just need to keep this thread bumped :)

It's a worthwhile post anyway - it will help us all to know that this is an option casinos have and whether it's actually legal for them to place wagering on winnings achieved with a cash deposit! :rolleyes::thumbsup:
 
It's a worthwhile post anyway - it will help us all to know that this is an option casinos have and whether it's actually legal for them to place wagering on winnings achieved with a cash deposit! :rolleyes::thumbsup:

Yep I agree :) so lets keep bumping this thread every day :) Until James and Hopefully Quickspin make an account and respond as well!
 
When Sakura Fortune launched at Videoslots, it had the achievements. I got a couple of lower level ones. They paid cash. I was miffed when they disappeared, as I may have had unredeemed ones, or ones earned towards the next reward. But I might not have. As I understand it, it's a different disposition of the RTP, akin to a progressive.

Hope Leo sorts it out for you, and improves player experiences going forward.
 
When Sakura Fortune launched at Videoslots, it had the achievements. I got a couple of lower level ones. They paid cash. I was miffed when they disappeared, as I may have had unredeemed ones, or ones earned towards the next reward. But I might not have. As I understand it, it's a different disposition of the RTP, akin to a progressive.

Hope Leo sorts it out for you, and improves player experiences going forward.

Thanks and yeah me too, but it isn't just for me. It is for everyone else as well :)
 
Just updating!

Just had this PM from James.

We have removed the function for the time being and requested that Quickspin add in the necessary communications to make this clear for all players.

Thanks for pointing this out.

Let me know if you have any other questions.

Regards,
James

So although this is a partial solution for Leovegas it isn't fully over. Because it appears that Leovegas could re enable them at anytime once quickspin do what leovegas is asking them to do.

So leovegas still have to tread carefully once and if they do re enable them again because of the new UKGC ruling about wagering!

And I will also take this time to say Thanks James for doing your best to resolve this issue. Although it is partially solved at the moment. It is not fully solved just yet!
 

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