Leovegas balance wiped

[interlog]

Indeed, no problem there whatsoever.

However his post was on a public forum and I didn't spot him break any rules, or did I miss something?

If Bryan wants to run this forum as a nanny state (not saying that he is), then it is his choice, hence why I responded the way I did.

 

[dionysus]

I've seen you post that before yet the accreditation standards says different

Must be communicative about any player or affiliate issue that is posted in our forum or submitted to us via our Player Arbitration service. We expect our accredited casinos to resolve problems fairly and expediently.

But as I understand it, the casino DID respond to the OP. Once matters go up the chain, unless the rep IS mgmt, what at that point is the rep to do?
If in general, a rep is in absentia, the best thing is to pm Bryan - I'm not privvy as to whether the rep is pming members resolving issues.

 

[colinsunderland]

But as I understand it, the casino DID respond to the OP. Once matters go up the chain, unless the rep IS mgmt, what at that point is the rep to do?
If in general, a rep is in absentia, the best thing is to pm Bryan - I'm not privvy as to whether the rep is pming members resolving issues.

And I didn't say anything about that, you stated
'Their only real obligation for rep status is to maintain a presence.'
which isn't true.

 

[Jono777]

If Bryan wants to run this forum as a nanny state (not saying that he is), then it is his choice, hence why I responded the way I did.

May have misunderstood where you're coming from initially Inter, over tired here, apologies, my bad

 

[dionysus]

And I didn't say anything about that, you stated
'Their only real obligation for rep status is to maintain a presence.'
which isn't true.

And as I see from his page he was in today at 12, so he's been here in the forum (possibly even answering pms)
As to this thread, like said, maybe the issue has been bumped up the chain and he cant comment..maybe he HAS no coment, maybe he hasnt enough to make a comment YET

 

[Jono777]

But as I understand it, the casino DID respond to the OP. Once matters go up the chain, unless the rep IS mgmt, what at that point is the rep to do?
If in general, a rep is in absentia, the best thing is to pm Bryan - I'm not privvy as to whether the rep is pming members resolving issues.

My understanding since joining CM was accreditation required an active rep with a healthy forum presence, ready to help members above and beyond what "normal support" can do.

This line of thinking has been backed up by what I have seen numerous times over the years.

Captain Rizk, Mark at 32 Red, Ben, Casino Luck Eric, Thrills Erik, L&L Jan, Trada, to name just a few examples doing the job how it is supposed to be done.

Now you may come back at me and say that I have chosen the "cream of the crop" as examples, however as a dedicated daily forum user, I have not seen regular interaction or indeed even a show of face from ANY LV rep for YEARS! - Pretty poor show IMO.

 

[Biohazard]

But as I understand it, the casino DID respond to the OP. Once matters go up the chain, unless the rep IS mgmt, what at that point is the rep to do?
If in general, a rep is in absentia, the best thing is to pm Bryan - I'm not privvy as to whether the rep is pming members resolving issues.

The casino has not yet responded to my emails. See above post.

 

[Tirilej]

My understanding since joining CM was accreditation required an active rep with a healthy forum presence, ready to help members above and beyond what "normal support" can do.

This line of thinking has been backed up by what I have seen numerous times over the years.

Captain Rizk, Mark at 32 Red, Ben, Casino Luck Eric, Thrills Erik, L&L Jan, Trada, to name just a few examples doing the job how it is supposed to be done.

Now you may come back at me and say that I have chosen the "cream of the crop" as examples, however as a dedicated daily forum user, I have not seen regular interaction or indeed even a show of face from ANY LV rep for YEARS! - Pretty poor show IMO.

Not really. Read the last post by Brianmon in the VS thread.

 

[robby811]

Not really. Read the last post by Brianmon in the VS thread.

Is this the VS or Leovegas Thread here????

 

[pinnit2014]

Is this the VS or Leovegas Thread here????

Morph them all into one - that way no one can be accused of derailing

 

[lockinlove]

My understanding since joining CM was accreditation required an active rep with a healthy forum presence, ready to help members above and beyond what "normal support" can do.

This line of thinking has been backed up by what I have seen numerous times over the years.

Captain Rizk, Mark at 32 Red, Ben, Casino Luck Eric, Thrills Erik, L&L Jan, Trada, to name just a few examples doing the job how it is supposed to be done.

Now you may come back at me and say that I have chosen the "cream of the crop" as examples, however as a dedicated daily forum user, I have not seen regular interaction or indeed even a show of face from ANY LV rep for YEARS! - Pretty poor show IMO.

Unfortunately not. Reps arent required to post on the forum/threads. Hence why casino rewards were allowed to refuse posting here during their accreditation. They just need to sign in once a week, and respond to player issues via PM in a timely manner etc

The names you posted are reps who see value in the forum and value in responding publicly. I would like to see leovegas pop their head in here and say a little something just even say hey we saw the thread ...but they arent obligated to do so.

So maybe they cant or maybe they dont value the forum in that way. Who knows.

 

[dionysus]

If emails arent being answered and isues arent being resolved, then I'd suggest a PAB as thats what the service is for

If the rep isnt in fact addressing player concerns, then it's key to tet Bryan know - I see the OP posted on the 12th and received an email on the 13th. So Im gathering an internal decision was made, so maybe the rep simply CAN'T post at this time, or is awaiting a resolutioin or further answer.
I don't know.
Noone knows.

That's where PABs come into play. Then maxd will know, and likely in turn we will know as the OP knows.

 

[Jono777]

Not really. Read the last post by Brianmon in the VS thread.

"Not really?"

Know what I've seen and read over the years Maybe I'm getting confused as I age lol

I also recall reading pretty much what I said in my earlier post numerous times from some of the other more "knowledgeable" members here on the same subject.

Damn wish I didn't have such a good memory at times or get a bee in my bonnet quite so easily

 

[Playford7]

Be great to hear from a rep..
Awol...
sort it admin.. if not why

 

[colinsunderland]

And as I see from his page he was in today at 12, so he's been here in the forum (possibly even answering pms)
As to this thread, like said, maybe the issue has been bumped up the chain and he cant comment..maybe he HAS no coment, maybe he hasnt enough to make a comment YET

And again, my post wasn't anything to do with this rep has done anything with this issue, it was about your post stating 'Their only real obligation for rep status is to maintain a presence' when the accreditation standards say different.

 

[dionysus]

Awol...
sort it admin.. if not why

Bryan literally has already posted today and is apprised, what more is it you want him to do?
Leovegas balance wiped

 

[DreamRJ]

But @colinsunderland pasted a rule that Bryan made about accredited casinos?

Which is accurate and obviously is no longer enforced. The wording then should be amended going forward. As members like myself and others who knw the CM rules will be always wondering what rules are being enforced and what is not. So if those rules got amended then so be it. We would have new rules. no big deal. Members will adjust accordingly. But until that day happens. Some members will always question and point out the rules..........

 

[dionysus]

But @colinsunderland pasted a rule that Bryan made about accredited casinos?

Which is accurate and obviously is no longer enforced.

And which rule is not being enforced?

Must be communicative about any player or affiliate issue that is posted in our forum or submitted to us via our Player Arbitration service

The accredited casino in question responded on the 13th to an issue posted here on the 12th via email....one day
If the OP isnt happy with the response or outcome, that's where the PAB (right above here, in the rules) comes into play.

 

[dionysus]

I think another thing people here are failing to recognize...is what precisely is there for the rep to acknowledge or address, that they seem, by some people's standards, have an obligation to do?
Casino made a clerical error, dropped cash into a player's acct.
Player did not win nor were they entitled to the funds.
Casino removed funds.
Casino sent apology to player.

Unless I'm missing something, the main complaint from the OP is the response was curt and he wasnt compensated for something that wasn't his to begin with, and the casino isnt requuired to do
The rep doesnt really HAVE anything to address based on the above from what I see
The rep hasnt been in abentia, has seen the thread and has been in the forum as recent as of today.

 

[colinsunderland]

I think another thing people here are failing to recognize...is what precisely is there for the rep to acknowledge or address, that they seem, by some people's standards, have an obligation to do?

Bryan's?

 

[DreamRJ]

I think another thing people here are failing to recognize...is what precisely is there for the rep to acknowledge or address, that they seem, by some people's standards, have an obligation to do?
Casino made a clerical error, dropped cash into a player's acct.
Player did not win nor were they entitled to the funds.
Casino removed funds.
Casino sent apology to player.

Unless I'm missing something, the main complaint from the OP is the response was curt and he wasnt compensated for something that wasn't his to begin with, and the casino isnt requuired to do
The rep doesnt really HAVE anything to address based on the above from what I see
The rep hasnt been in abentia, has seen the thread and has been in the forum as recent as of today.

So how would you react if it was you it happened too?

Then you found out on other forums that some players was able to keep the money? I am sure your feelings and thoughts would be different then surely? Or do I think you will say something like "Oh I would not care" Or "It would not bother me in the slightest"? type comment perhaps? Just saying.....

 

[dionysus]

Bryan's?

and again, the casino FOLLOWED his standards - you posted the rules yourself, which I addressed above
Member posted
Casino responded

there isnt even an issue hanging as far as I see

 

[dionysus]

So how would you react if it was you it happened too?

Then you found out on other forums that some players was able to keep the money? I am sure your feelings and thoughts would be different then surely? Or do I think you will say something like "Oh I would not care" Or "It would not bother me in the slightest"? type comment perhaps? Just saying.....

Would I be pleased. Probably not. I'd probably even post.
Would I bang on for several pages? Highly unlikely.
As to what 'some' people get in 'other' forums, i dont give a toss.

 

[aceking123]

People often wonder why us long time players stop posting, what ive been seeing over the last few months here is proof things are getting bad here, i have maybe typed responses to 30 odd things threads then just deleted them because i thought whats the point.

Reps period should answer in a public manner, including private mail, what is the point of being a rep otherwise, they should be active at least once a week. Bottom line is its bryans site he can run it anyway he sees fit.

But it wouldnt be great forum if it wasn't for players knowledge reps & staff.

As per any casino who needs a rep give me a shout)

 

[colinsunderland]

and again, the casino FOLLOWED his standards - you posted the rules yourself, which I addressed above
Member posted
Casino responded

there isnt even an issue hanging as far as I see

I didn't say they didn't, it was the sarcastic way you put what I bolded, as if those people were wrong.

Seems to be a bit of a mentality here at the moment where a few members are constantly having a go or digs at other members. No wonder it's getting quiet now.