Leovegas balance wiped

[xexe]

and you can't change that by saying I'm wrong to think it.

I specifically said "Not saying your way or my way is right"..

Not only this, but I have sent three follow up emails prior to this response, as well as this thread and regular contact with the rep(s). They have this detail in the chain, but there is no apology for this or the time taken to get back to me. Again, I appreciate they are busy - that is okay, I understand - but it's how it's dealt with afterwards. In my job, if I send a report out even a couple of hours after the customers would usually receive it, I apologise for it immediately and, if possible, give a little bit of insight into why it happened. It's not difficult, and I don't think it's asking a lot, it's just common courtesy, surely?

But they apologized and gave you insight to what happened immediately. You were upset because it wasn't personal enough. Hundreds or thousands of players might have been credited accidentally, it's very odd and unrealistic that you expect them to send personalized messages to each one.

So, immediately, big difference here already. Leo have not been awesome to me, their customer service had not been great and the only competition I won, was one I actually didn't win and was just an error that made it look like I won. You even say they were great and congratulatory when you won... when I had the funds removed as I actually wasn't a winner and it was just an error, I received no contact whatsoever. Obviously congratulatory wouldn't be the right response, but at least a bit of empathy and reasoning after doing it would have been nice.

Perhaps I should've clarified better, this wasn't my point at all, this was just a little background info as to why I liked this casino.

I agree with you. As I said before. But I'm not sure how that's in any way comparable to this case? This did hurt me, I thought I had won a competition. Yours wasn't like this at all? Bit confused around the relevance of the example you have used here.

I actually did think I won at the very first, hence why it took weeks. To elaborate a bit; the site was transitioning away from Swedish currency because they were not planning on getting a Swedish license. All my bets in SEK disappeared but customer support said they would be credited anyway. Weeks later, first one was credited 10x and I genuinely thought that it was one of my multi game parlays that won and I got super happy. When it happened again a few days later, I connected the dots and got really disappointed, hit me like a jolt of anxiety and I almost considered keeping it. But I would still never in my wildest dreams feel entitled to that money or expect free stuff from the casino, you with me? So it was pretty much exactly the same situation as yours, except I didn't feel entitled to keep money that they gave me by mistake. I was instead grateful that they were cool with it and didn't enforce the rule that says they have the right to seize all winnings.

Okay, so not sure why you've put those two in quotations, as I have said neither of these things. Context matters, and you have combined a couple of other statements I have made to strengthen your argument against me. I don't really appreciate that.

Sorry, didn't mean to deceive. To explain my thinking: I prefaced it with "like" and tried to make it obvious that you didn't literally say those things (by saying 'gimmie free stuff' etc), but if you read between the lines you have pretty much said those things, multiple times. Can find the actual quotes if you'd like.

What I have said is, I'm a loyal customer, I was recommended to them by others and I've been holding off playing over there until this situation is resolved in some way. There may be a couple more, but the only reason for these statements is to convey not only the details around the case and my account, but also my personal feelings at the time.

But you just got a personal response (again). Am I correct in saying that you're not going to play at LV anymore unless you receive free stuff? If they apologized once more and told you the truth; that the people who got to keep the money were VIPs and more valuable than you, would you suddenly be like "ah ok thanks, making my next deposit now"? I highly doubt it.

Would I have liked some form of goodwill gesture off the back of all of this? Of course I would - who wouldn't? If you say you wouldn't, you're lying.

We all want free stuff. The difference is that people who don't feel entitled to it don't say "to get nothing from this error would be sickening".

Will I use Leovegas again? Probably not, but I'm allowed that choice.

To me, this should've been the start and the end of it, the 12 pages (and counting) has just been a repetitive circlejerk.

And BTW, I do think it's terrible PR of LV to not just give you 100x 0.1 free spins worth less than €10 on average. Costs them almost nothing and they can say that they gave you 100 free spins which sounds good.

 

[mariafbb]

I remember there was a frenzy with a nice amount of free spins ( Happy Halloween was it ? ) showing up on a 2€ bet at PlayOjo and all casino network they had.
people here played them , then with the wins played and won on other slots and yeah, was a human error and nobody got their money.
but I dont remember that much moaning and bithing about it. eh ?
this OP as I've said is a waste of everybody's time

 

[chiya]

I remember there was a frenzy with a nice amount of free spins ( Happy Halloween was it ? ) showing up on a 2€ bet at PlayOjo and all casino network they had.
people here played them , then with the wins played and won on other slots and yeah, was a human error and nobody got their money.
but I dont remember that much moaning and bithing about it. eh ?
this OP as I've said is a waste of everybody's time

The spins were on 5€ bet.

Anyways there's a difference. The casino wasn't having a promotion where random players are awarded free spins worth of 500€. The OP is upset because LV WAS having a promotion where random players get £1000 and he DID get £1000. What conclusion are you supposed to draw from that?

If LV wasn't having the random drop promotion or if he value of the promotion was different ie. £2000 then you might realize the money is an error. But somehow coincidentally the amount added in "error" was exactly same as the amount you'd get if you won in the promotion.

 

[spiker1977]

I remember there was a frenzy with a nice amount of free spins ( Happy Halloween was it ? ) showing up on a 2€ bet at PlayOjo and all casino network they had.
people here played them , then with the wins played and won on other slots and yeah, was a human error and nobody got their money.
but I dont remember that much moaning and bithing about it. eh ?
this OP as I've said is a waste of everybody's time

If it's a waste of your time, that is your opinion(nobody is forcing you to read). But don't come and tell OP that he is wasting EVERBODY'S time because that is not true!

Personally i think this is a good example that shows how casinos react/communicate when they make a mistake.

 

[robby811]

If it's a waste of your time, that is your opinion(nobody is forcing you to read). But don't come and tell OP that he is wasting EVERBODY'S time because that is not true!

Personally i think this is a good example that shows how casinos react/communicate when they make a mistake.