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Leojackpot.... No "fee" info

Discussion in 'Casino Complaints - Non-Bonus Issues' started by sparkz, Mar 22, 2013.

    Mar 22, 2013
  1. sparkz

    sparkz Senior Member

    Occupation:
    sales
    Location:
    Earth
    Im on a roll tonight..... so get this guys...

    I play at leojackpot (part of softbet)

    Win off free spins (thanks). Actually quite well.

    550 euros balance with WR met.

    I go to cashout via card (since they required you to withdraw to method you deposited)

    and boom....


    Out of that 550, over 20 euros are taken in charges.



    First off....

    Its misleading. I am grateful to have this free cash.... however for depositing players its not good.

    You scout their terms and withdrawal help section.... nothing about a withdrawal fee to card.

    Assume you are a depositor playing in real cash only, you put in £200. Try to withdraw £1000, that would incur a £50 or more withdraw fee.

    I know it costs casinos money to do transactions, however its not listed on the site so depositors via card will have a big surprise when cashing out.

    It wasnt even like they used good payment processors.... 5 working days to clear after sending money. Usually for casinos its 2-3 after they send it....


    Just a warning really, if you intend to play there with your card, expect your winnings to be snipped with undisclosed fee's
     
  2. Mar 22, 2013
  3. legenden1

    legenden1 Experienced Member PABnonaccred

    Occupation:
    Administration
    Location:
    Stockholm
    .

    I´m amazed by this place. I sent an email with a registrationquestion and didn´t get a reply. After a week I sent a reminder and now it´s been 3 more days without a reply.
     
  4. Mar 22, 2013
  5. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Leojackpot.

    Sounds like a mom and pop clipjoint to me with a made up name by non English speaking people.

    Yes, its just my first impression, but these kinds of things are red flags for me.
     
  6. Mar 22, 2013
  7. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Leopard + jackpot = Leojackpot.
    Why don't you like creative names Nifty? :D
     
  8. Mar 22, 2013
  9. sparkz

    sparkz Senior Member

    Occupation:
    sales
    Location:
    Earth
    I agree with nifty with some red flags... Also:


    No live support (Only skype messaging)

    A poor/half assed facebook page (they spam exactly the same message on their wall twice a day)

    Poor facebook special promotion. 1st 2000 people who like and share their page and deposits 20 will be put in a draw to win an ipad mini.... they have under 100 likes so will take a while to reach 2000, also 2000 x 20 = £40,000 for them.... ipad mini costs under £500.


    Maybe they do have potential to be a legitimate accredited casino. They certainly do pay, they reply quite quickly to support tickets. The way the operation is being run though can be questioned
     
  10. Mar 27, 2013
  11. gpitileac

    gpitileac Dormant account

    Occupation:
    Affiliate Manager - B2b Manager
    Location:
    malta
    Answer

    Hi Guys ,

    Regarding the issues raised by sparkz, we would like to inform you that:

    • All deposits with all payment methods are free of charge (NO COMMISSION);
    • All Credit Card withdrawals have a fixed handling fee of 3 €. (That means 3 € for each withdrawal request), funds may take up to 4-5 business days to reach your bank account prior acceptance of the withdrawal;
    • Terms & Conditions Updated;

    LeoJackpot Team would like to apologize for any inconvenience and thank you! We appreciate any feedback concerning our services in order to improve them and give a great experience to all players.

    Gabi Pitileac
    Junior Affiliate Manager
     
    Last edited by a moderator: Apr 4, 2013
    1 person likes this.
  12. Mar 27, 2013
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    I smell spam. Fresh outta the can.
     
  14. Apr 4, 2013
  15. sparkz

    sparkz Senior Member

    Occupation:
    sales
    Location:
    Earth
    Me too :).

    This site really has p*ssed me off....

    "mom and pop clipjoint to me with a made up name by non English speaking people" is probably the most accurate way of describing things.

    I gave them a bit of advice, tried to offer some knowledge, 1 of their guys (marius somebody) added me on facebook after I unliked their FB page because every single post was the same (saying they are the best and to come and deposit now pretty much).

    I actually tried making conversation with him, thats what facebook is for... He read my message, no reply and he was also spamming leojackpot's "great name" 2 or 3 times a day.

    Needless to say hes now gone from my friends list.

    These guys are the masters of spam!!!
     
  16. Apr 4, 2013
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  18. Apr 4, 2013
  19. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    I was wondering if the rep could clarify the relationship between Leo Jackpot and other brands like CBM Sport, Laz Vegas, Capitan Bet etc.

    The reason I am asking is because these sites/brands (+ others) are quite identical.

    It is a bit strange that all of these brands are using the same platform, but they still do not offer any of the larger NetEnt jackpots (which may indicate low activity).
     
  20. Apr 4, 2013
  21. gpitileac

    gpitileac Dormant account

    Occupation:
    Affiliate Manager - B2b Manager
    Location:
    malta
    Good Morning

    Hi Everybody,

    CasinoMeister, Thank you for adding me.

    With regards to " sparkz " comments kindly find my answers below:

    We apologize for the inconvenience in the name of LeoJackpot and Marius. Knowing Marius, i'm confident that if you were a bit more patient most probably he would had reply to your message. Unfortunately he doesn’t have the time to answer on FB . He is our Head of Affiliate department in our Company and he's responsibilities are mostly related to the affiliation side.

    I have sent you the answer regarding your FeedBack, and it was more than welcome, we took your advices in consideration and some of them are already in practice.

    Regarding the spam, I know that at the beginning some of the posts where repeating to much, but you have to admit that we are trying to improve these things.

    We are coming up with new bonuses and unique promotions campaigns every month to suite all players demands.

    As you said that you have a great experience in this Field, i would expect less critics and more feedbacks from you. As you saw we are taking each players advice in consideration. (Each critic is a step forward if it's constructive).

    Let us know if there is anything else we can help you with. If you have any other suggestions or need to contact someone from our casino, please feel free to drop us a line and everything will be taken on board.

    Thank you very much for everything .

    Best Regards

    Gabi
     
  22. Apr 4, 2013
  23. gpitileac

    gpitileac Dormant account

    Occupation:
    Affiliate Manager - B2b Manager
    Location:
    malta


    Hi again guys,

    Just wanted to clarify the question of Rainmaker below:

    FenPlay/Softbet/ FenGaming is a very unique business, in a sense that we are an operator and we have the right experience to run as well as a successful software provider for the iGaming industry. Providing Casino (NetEnt, Evolution Gaming and others very soon) ,sports book solutions and Poker (Cake Poker, Everleaf, Dollaro Poker). We offer white label solution to more than 200 partners, I have enumerated here few of our Skins: scommettendo.it, cbmsport.com, leojackpot.com etc. We have been growing organically over last years in offline business. Due to this growth, we decided to step into the online business as well and on this note we have launched now LeoAffiliates.com composed by selected brands Leojackpot.com and CBMsport.com with the aim to create one of the most successful affiliate program from all iGaming industry.

    With regards to jackpots we will implement very soon the highest progressive Jackpots such as Mega Fortune or Arabian Nights.

    Should you have any additional questions please do not hesitate to ask.

    Best Regards

    Gabi
     
  24. Apr 4, 2013
  25. kempe

    kempe Dormant account

    Occupation:
    IT
    Location:
    Netherlands
    Hi Gabi,

    thanks for this info. Where can i find the exact bonus rules on your casino website? (how much is the wagering, what games allowed etc)

    thanks
     
  26. Apr 4, 2013
  27. gpitileac

    gpitileac Dormant account

    Occupation:
    Affiliate Manager - B2b Manager
    Location:
    malta
    Hey Kempe ,


    You can find the wagering/games allowed etc. on the specific banner campaign. Each campaign has a banner where it has/will have written the terms & conditions of the specific bonus (including wager requirement, max cash out etc.)
    If you need more info you can check out our Casino Help section at leojackpot.com/help/.
    If you need any other info , don’t hesitate to contact me .

    Regards

    Gabi
     
  28. Apr 4, 2013
  29. banditboy2006

    banditboy2006 Experienced Member

    Location:
    uk
    i fancy giving your site a go with you 10 free spins to see how i do but it says i need to go through a link but i cannot find one do i need to do anything after registering to get my 10 free spins
     
  30. Apr 4, 2013
  31. gpitileac

    gpitileac Dormant account

    Occupation:
    Affiliate Manager - B2b Manager
    Location:
    malta
    Hi ,

    On Leojackpot.com you can recieve the spins only true any of our affiliate links. On Cbmsport , you can register and you will recieve automaticly 10 free spins.

    Also you can Win extra 10 Free spins , on our FB campaign . Just visit us on Fb and there you see all the details of the campaign.

    The choice is your's


    If you have any other questions , dont hesitate to ask me.

    Regards

    Gabi
     
  32. Apr 15, 2014
  33. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Gave Leojackpot a shot yesterday in the evening.
    Deposit 150 Euro and took the 200% bonus. I was a little bit irritated because my account shows 0 Euros and the bonus shows 300. I had to open a slot to see that there are 450 Euro in my account. If I have more than 450 euros in my account it is shown as casino money. A little bit confusing but no big issue for me.

    Support answers within minutes, that`s good so far. Unfortunately not all questions were answered. I asked if it is possible to see my remaining WR anywhere and the answer was that I have to wager 10`500 Euros. Well, thank you for this information. Don`t answered my question, but maybe I have to ask CS for my remaning wagering every time I start a session :D But that`s also no issue for me, I know this procedure from some Playtech casinos.

    WR are 35x bonus, what is fair. All slots counts 100%, what is great. There are a lot of Netent casinos where slots counts 50% or slots with big potential only 20%.

    Today I will send my docs for account verification, will inform you if it was hassle free.
     
  34. Apr 15, 2014
  35. gpitileac

    gpitileac Dormant account

    Occupation:
    Affiliate Manager - B2b Manager
    Location:
    malta
    Good Morning Gagamel ,

    I am glad that you had a good experience at our Casino .

    Please let me know if i can help you in any way .

    PS. As a small "secret" in couple of weeks the way you knew LeoJackpot will change . Many changes are being done as we speak , we will have a totally new design and different bonuses and weekly tournaments . + Another New casino provider extending even more the range of games that we offer .
    We are always trying to improve our product and to give the best experience to all Players .

    With Regards

    Gabi




     
  36. Apr 15, 2014
  37. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Another positive point are the weekly and monthly boni. I play NetEnt mostly but a lot of NeteEnt casinos are stingy with boni, especially you won some money with them.
    I`m not a bonus hunter, but sometimes it`s nice to know that there is a reguar bonus.
     
  38. Apr 15, 2014
  39. gpitileac

    gpitileac Dormant account

    Occupation:
    Affiliate Manager - B2b Manager
    Location:
    malta

    Yes we know the importance of those bonuses . At the moment we closed the monthly and weekly until we launch the new LeoJackpot Concept . Once everything is up and running , i can assure you that we will have probably the best promotions in the market .

    Kind Regards

    Gabi
     

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