Good Morning
I'm new here so apologies if I am not posting in correct area.
I was a member of Leo vegas since November 2017.Had no problems depositing and withdrawing for 10 months.
Suddenly on 23/5/2018 my account was locked and a message popped up saying I'd previously SE with one of their other sites and they provided a list of 6 or 7 possibilities.
I went straight on chat asking why it had taken them 10 months to discover this (bingo stars was the casino I'd SE from)
Lady on chat informed me that they had only recently acquired that casino.I assumed she'd meant that week but was shocked when she said "no...From 1/03/18...So basically then a so called "self excluded player was ok to deposit from 1/3/2018 the day you had access to the names of SE players you inherited until 23rd May 2018..near on 3 months.
I I am so annoyed by this and they are "investigating" but as I see it and in light of recent UKGC finding and fines..all my deposits from 1/3/2018 should be refunded then...Sorry to waffle just wondering where I stand.
Thanks
I'm new here so apologies if I am not posting in correct area.
I was a member of Leo vegas since November 2017.Had no problems depositing and withdrawing for 10 months.
Suddenly on 23/5/2018 my account was locked and a message popped up saying I'd previously SE with one of their other sites and they provided a list of 6 or 7 possibilities.
I went straight on chat asking why it had taken them 10 months to discover this (bingo stars was the casino I'd SE from)
Lady on chat informed me that they had only recently acquired that casino.I assumed she'd meant that week but was shocked when she said "no...From 1/03/18...So basically then a so called "self excluded player was ok to deposit from 1/3/2018 the day you had access to the names of SE players you inherited until 23rd May 2018..near on 3 months.
I I am so annoyed by this and they are "investigating" but as I see it and in light of recent UKGC finding and fines..all my deposits from 1/3/2018 should be refunded then...Sorry to waffle just wondering where I stand.
Thanks