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Left scratching my head with Guts

Discussion in 'Casino Complaints - Bonus Issues' started by snorky510238, Aug 15, 2018.

    Aug 15, 2018
  1. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    I just went to log into my account at Guts and it says blocked so I go to live chat and she says I can’t give you any information but it’s something to do with bonus terms and conditions. Apart from the welcome bonus I don’t remember having any other sort from Guts. Apparently it’s a management decision and can’t be reopened. I can send an email to Guts support if I wish. Personally I think it’s pretty bad form if they can’t email me with an explanation as to why it’s been closed. I have always played in good faith and have never deposited more than £20 at a time there so if I have done something wrong it’s been a complete accident and I would like to know what it is and at least have the chance to avoid it happening somewhere else. I feel like I have been sent to Coventry without a having a trial.
     
  2. Aug 16, 2018
  3. Gaz237

    Gaz237 Senior Member MM

    Occupation:
    Retired
    Location:
    chelmsford UK
    PM the rep on here.
     
    Mouche12 likes this.
  4. Aug 16, 2018
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    edit wrong thread, thanks Gaz
     
    Last edited: Aug 16, 2018
  6. Aug 16, 2018
  7. Gaz237

    Gaz237 Senior Member MM

    Occupation:
    Retired
    Location:
    chelmsford UK
    Edit for Dino
     
    dionysus likes this.
  8. Aug 16, 2018
  9. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol, cheers -edited
    though quoted, so I guess the editing was moot :D
     
  10. Aug 16, 2018
  11. Gaz237

    Gaz237 Senior Member MM

    Occupation:
    Retired
    Location:
    chelmsford UK
    Edited
     
    dionysus likes this.
  12. Aug 16, 2018
  13. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    What an awful image that OP headline has left me with. I was presuming that he/she was advertising some head growth remedy
     
  14. Aug 16, 2018
  15. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    Admittedly you need to be pretty supple.;)
     
    geordiecolin and goatwack like this.
  16. Aug 16, 2018
  17. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I thought it said "left me scratching my nuts" :eek:
     
  18. Aug 16, 2018
  19. robby811

    robby811 Experienced Member webby MM

    Location:
    germany
    Same here even if my account is 2times verified last time 3weeks ago....PM still sended to rep
     
  20. Aug 16, 2018
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    strange - checked and all good here
     
  22. Aug 16, 2018
  23. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    No that happens all the time anyway. Irrespective of account closures:D.
     
    adamtheaddict likes this.
  24. Aug 16, 2018
  25. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    i had my Guts acc closed like that a few years ago. Out of blue i couldnt login, so i contacted support and they were like... oops and reopened it for me. A couple of months later it happened again. I havent bothered trying to sort it out again and figured im better off playing elsewhere :p
     
    snorky510238 likes this.
  26. Aug 17, 2018
  27. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    Well I have had verification from the rep that my account is closed full stop. Reason given I MAY have breached rule 13.4 in their terms and conditions. It doesn’t actually state clearly what that rule is. Imo it’s open to interpretation. When I asked the rep to be a little more detailed and informative they said they don’t have access to that kind of information.:confused:
     
    Jasminebed and goatwack like this.
  28. Aug 17, 2018
  29. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    That's not a rule you can breach, but just something they can use if they don't want you as a customer.

    It's odd that they can't tell you why though. Do you only play when you get a bonus?
     
    snorky510238 likes this.
  30. Aug 17, 2018
  31. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    the rep was in less than an hour ago - perhaps pm and flag them to this thread, even if for no more than 'i have pmed you'
     
    snorky510238 likes this.
  32. Aug 17, 2018
  33. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I don't think some reps have as much influence as we're led to believe

    Seems like a case of either bonus usage as mentioned, or not liking your deposit ratio :D
     
    snorky510238 and Mouche12 like this.
  34. Aug 17, 2018
  35. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I think it's a bit of a grab-bag; some have full autonomy to make changes and access accts, and some are merely glorified CSR with 0 access to accts or the backend and merey liase with upper mngment, which makes sense
    I find it best to build a rapport with your acct manager whenever able
     
    snorky510238, Mouche12 and goatwack like this.
  36. Aug 17, 2018
  37. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    No apart from the welcome bonus I am sure I have never had 1. I don’t think I have ever deposited more than £20 in one go and I have never won anything significant. I am totally bewildered by the whole event.
     
  38. Aug 17, 2018
  39. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    ...and no rude comments to support about them having low rtp or games being rigged? :D

    It's a bit sad when things like that happen and we don't know why. What have we done? There is a reason but if you've never had any trouble with them then I understand why you're puzzled.
    Probably not much you can do though but stick to those that appreciate your money.
     

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