Leaving UK market e-mail correspondence thread

[Captain Chaos]

This whole thing has been a bit of a farce really, hasn't it? Whilst I was aware courtesy of this site some time ago that things were changing, it wasn't until very recently that I was informed that anything was actually happening officially. Gaming Club migrated my account over to Spin Casino but no advance warning was ever actually given! I'm sure many, many others were also in the same boat.

Now, fortunately I don't have any 'duplicate' accounts due to migration. However, some people clearly will and the term relating to multiple accounts bugs me. Most people will have these multiple accounts through no fault of their own and the Casinos themselves are doing their migrated 'loyal' customers a great disservice by at least not assisting them in making the switch easier and consolidation (in order to prevent breaking the rules) simpler. Would it have been hard to have migrated an account and then asked the question: Do you have any other accounts with us and would you like to consolidate these accounts? If so, please supply the login information of the account you wish to consolidate this account into. Once completed, this account will be closed and all balances will be transfered and added to the existing account. Not hard, is it?

I'm just waiting with interest to see the first case of migrated accounts running into problems with multiple accounts rules. I know we always say 'Read the terms and conditions first', and that's of course correct. But I think some common sense when dealing with any issues related to migrated multiple accounts should be applied. I'd hope so, anyway.

 

[wobble33]

Guys

Why have we even got a thread about all this who is in, who is out? Surely these casinos all have reps here? they should be letting bryan know who is in for the uk, and who is out?
Then bryan can rearrange his list of good to go for uk players. If these casinos have not let bryan know they seriously need to sort themselves out!

 

[Deeplay]

Hi just wondering what about Inetbet and Inetbet EU will they still allow UK players ? Cant find any info on this.

 

[paul7388]

What is doing my head in is that several casinos have emailed saying my account has been migrated which is fair enough. But yet they still email offering bonuses etc when they have moved my account and I can no longer play at them.

As for spin casino since some accounts have went there they seem to email and text regularly now. Add that to the fact they have phoned my mobile several times is quite annoying. Never had a casino regularly phone me. Only ever used to occasionally get a call on signing up to check who I was.

 

[vinylweatherman]

What is doing my head in is that several casinos have emailed saying my account has been migrated which is fair enough. But yet they still email offering bonuses etc when they have moved my account and I can no longer play at them.

As for spin casino since some accounts have went there they seem to email and text regularly now. Add that to the fact they have phoned my mobile several times is quite annoying. Never had a casino regularly phone me. Only ever used to occasionally get a call on signing up to check who I was.

Oh dear. This is EXACTLY what I feared when I discovered it was COMPULSORY to give a mobile number in order to migrate. There was no option to opt out of marketing either. I tried entering the landline, but they have scuppered this by making the form reject landline numbers. It MUST be a mobile to get through the form. However, I used an old mobile number that is currently on an old Orange SIM in an old phone, and switched it on. The purpose of this is to see how they intend using the mobile numbers without risking them phoning my new mobile (won in a tournament at Red Flush) when I am out and about and having nothing to do with gambling. The old phone sits at home, just waiting for Spin casino to spam it

So far, it seems the email offers from the old casinos have dried up.

I am now testing Spin Casino email support with a query about the welcome offer not being credited.

 

[aceking123]

Oh dear. This is EXACTLY what I feared when I discovered it was COMPULSORY to give a mobile number in order to migrate. There was no option to opt out of marketing either. I tried entering the landline, but they have scuppered this by making the form reject landline numbers. It MUST be a mobile to get through the form. However, I used an old mobile number that is currently on an old Orange SIM in an old phone, and switched it on. The purpose of this is to see how they intend using the mobile numbers without risking them phoning my new mobile (won in a tournament at Red Flush) when I am out and about and having nothing to do with gambling. The old phone sits at home, just waiting for Spin casino to spam it

So far, it seems the email offers from the old casinos have dried up.

I am now testing Spin Casino email support with a query about the welcome offer not being credited.

your be waiting a long time although it says they will respond to your query within 12 hous all mine have gone well beyond 24hrs until ? ? ?? for a simple question of can my account be verified from my account at betway casino

 

[vinylweatherman]

your be waiting a long time although it says they will respond to your query within 12 hous all mine have gone well beyond 24hrs until ? ? ?? for a simple question of can my account be verified from my account at betway casino

Oh dear MK II

I sent the email at 08:11 GMT this morning. I will see how they deal with this. They have not spammed my mobile (yet).

 

[mcgameboy]

When I migrated all my accounts, I got one text to my mobile per migrated account. Exactly the same text word for word.

Then I got one e-mail per migrated account as well. So that meant 7 e-mails about this, 7 e-mails about that, 7 e-mails about the other thing.

Thankfully, now that the consolidation of all my migrated accounts has been done, I am now down to getting one e-mail and it is usually to do with a match offer plus free spins. So that's ok. I want to be made aware of any free spin promos. The texts to my mobile have virtually dried up.

I did get an e-mail from Platinum Play over a week after I had migrated telling me "important news about my account". Erm, excuse me Platinum Play but you FORCED me to migrate and yet you have still not established that I have long since left you and migrated to Spin Casino?

And just today, I got my umpteenth e-mail from Redflush, asking me to migrate my account to Spin Casino. This is despite the fact that I had asked to have my Redflush account permanently closed and locked. I did this because Redflush took about a full week longer than everyone else to lock me out and force a migration. I wasn't prepared to delay account consolidation for the sake of transferring THREE poxy loyalty points, just because RedFlush couldn't be arsed to get the finger out.

For the record, my Spin Casino account has been ready to go for a week now. And I still haven't deposited. Because I am still wondering if I really want to commit to a bonus that demands a 50x playthrough. Makes me realise I wanted to migrate more to tidy my shit up rather than to actually play. I'm just glad I don't have any more migrating BS to go through now, because it was a pain in the arse.

 

[vinylweatherman]

When I migrated all my accounts, I got one text to my mobile per migrated account. Exactly the same text word for word.

Then I got one e-mail per migrated account as well. So that meant 7 e-mails about this, 7 e-mails about that, 7 e-mails about the other thing.

Thankfully, now that the consolidation of all my migrated accounts has been done, I am now down to getting one e-mail and it is usually to do with a match offer plus free spins. So that's ok. I want to be made aware of any free spin promos. The texts to my mobile have virtually dried up.

I did get an e-mail from Platinum Play over a week after I had migrated telling me "important news about my account". Erm, excuse me Platinum Play but you FORCED me to migrate and yet you have still not established that I have long since left you and migrated to Spin Casino?

And just today, I got my umpteenth e-mail from Redflush, asking me to migrate my account to Spin Casino. This is despite the fact that I had asked to have my Redflush account permanently closed and locked. I did this because Redflush took about a full week longer than everyone else to lock me out and force a migration. I wasn't prepared to delay account consolidation for the sake of transferring THREE poxy loyalty points, just because RedFlush couldn't be arsed to get the finger out.

For the record, my Spin Casino account has been ready to go for a week now. And I still haven't deposited. Because I am still wondering if I really want to commit to a bonus that demands a 50x playthrough. Makes me realise I wanted to migrate more to tidy my shit up rather than to actually play. I'm just glad I don't have any more migrating BS to go through now, because it was a pain in the arse.

I migrated one account, NO text and NO email so far. It's just not consistent.

 

[spintee]

I have not received 1 message of spin casino or the other alow alot of accounts have been transferd, What I have got is no end of shit of casinos that meant to no longer exist telling me about bonus, Nothing direct of the casino itself, Old casino using the tactics, Bloody no end of um

 

[brianmon]

I'm getting 2 types of email from Spin Casino.

One telling me I have multiple accounts, which are not allowed. But since I've already taken the bonus on my first account, and don't really intend playing there much (not with WR of 50xB and slow payouts, what can they offer that 32Red can't better?).
So I was going to wait until things had settled down before contacting them to merge my accounts

The Second type of email is to remind me that I still have a 100% welcome bonus waiting on my other (duplicate) accounts!!!

Anyone not knowing better could be tempted to make a deposit, and then not have the bonus credited, or even worse, make deposit, get the bonus, make the WR and try to withdraw, only to (possibly) have their winning confiscated.

If Spin Casino Have identified duplicate accounts, why are they emailing those duplicate accounts trying to get people to deposit and try to claim a welcome bonus which is contrary to their T&C?

 

[vinylweatherman]

I'm getting 2 types of email from Spin Casino.

One telling me I have multiple accounts, which are not allowed. But since I've already taken the bonus on my first account, and don't really intend playing there much (not with WR of 50xB and slow payouts, what can they offer that 32Red can't better?).
So I was going to wait until things had settled down before contacting them to merge my accounts

The Second type of email is to remind me that I still have a 100% welcome bonus waiting on my other (duplicate) accounts!!!

Anyone not knowing better could be tempted to make a deposit, and then not have the bonus credited, or even worse, make deposit, get the bonus, make the WR and try to withdraw, only to (possibly) have their winning confiscated.

If Spin Casino Have identified duplicate accounts, why are they emailing those duplicate accounts trying to get people to deposit and try to claim a welcome bonus which is contrary to their T&C?

The bonus didn't even credit on the ONE account I managed to migrate, and CS haven't answered in 2 days and counting.

I don't think that the system will credit the bonus on the duplicate accounts, yet it still advertises it in the lobby and via email. They seem to be forgetting that they are regulated in the UK now, and this is actually against the rules - it's misleading advertising, and since players have to part with the first deposit in order to find this out, it's a more serious breach.

The ASA will deal with the misleading emails and other advertising, and trading standards will deal with the fact that players are being duped into parting with up to £250 before they find out that the advertising was wrong. The UKGC don't deal with individual complaints, but they will look at the practice in general if enough players end up getting jerked around because Spin casino's systems have not been properly set up to handle the issues created by this indiscriminate migration of multiple accounts per player.

 

[treasure]

vinylweatherman:
The UKGC don't deal with individual complaints, but they will look at the practice in general...

Indeed, the way that Spin Casino is repeatedly inviting players to migrate to multiple new accounts, despite their term 16.3 then giving them the right to confiscate that players total funds, surely counts as recklessly misleading players?

The Gambling Commission FAQ says:

What is the Gambling Commission's role in protecting player funds?
... it becomes a regulatory matter if ... an operator is deliberately or recklessly misleading players. If we suspect that is, or might be, the case we can suspend or revoke the operating licence.

It goes on to say:

Protection of customer funds - Licensees that provide consumers in Britain with facilities for gambling remotely (online) must ensure that customer funds are held in a separate client bank account or accounts.

Yet, what is the point of such protection, if an operator can just confiscate player funds for the flimsiest of reasons anyway? Plenty more extremely flimsy reasons exist under Spin Casino clause 16.3:

We also reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your Spin Casino account in any of the following circumstances:...
xi. If you make statements that are sexually explicit or offensive while using our chat facility, this includes expressions of bigotry, racism, hatred or profanity
OR
xii. If Spin Casino should become aware that any of the circumstances set out at (i) to (xii) above arise in respect of your use of any gambling services provided by other operators of such services.

That means for example, if a player has ever used a swear word on a chat facility, of any gambling site anywhere, then Spin give themselves the right to steal all your funds whenever they like!

 

[hitobito2005]

Does anyone know if Betsson have restricted UK players?

 

[peezo13]

Does anyone know if Betsson have restricted UK players?

I don't think so as ive been playing there the last month. Made deposits and withdrawals have been paid

 

[Jono777]

Oh dear the dreaded Betway group usual high standards

It took me 3 visits to live chat to get one Spin casino account closed so I wasn't breaking T&C's (migrated 2 without thinking) wish I'd migrated all 12 now

Told they'd done it but kept getting emails so knew they hadn't, 3rd visit it gets done.

Then I ask for the simplest of things, total deposits Vs withdrawals since joining Betway, email back we can't tell you this, got to refer to high management??

This was a month ago.....Still waiting

All accounts are now closed and they have seen the last of my money no matter how many 100% and free spins they got up their sleeve

To be honest I dunno why I ever bothered, for a download MG, 32 red has never let me down!!

 

[rainmaker]

Does anyone know if Betsson have restricted UK players?

Betsson, Betsafe, CasinoEuro and Mr Smith Casino are all licensed by the UK Gambling Commission.

 

[hitobito2005]

Confirmation from Betsson - apparently they are still in the process of getting the license and new UK accounts cannot be currently registered, although old accounts can continue to be used. Betsafe and Mr Smith already have their licenses granted.

 

[mcgameboy]

Oh dear the dreaded Betway group usual high standards

It took me 3 visits to live chat to get one Spin casino account closed so I wasn't breaking T&C's (migrated 2 without thinking) wish I'd migrated all 12 now

Told they'd done it but kept getting emails so knew they hadn't, 3rd visit it gets done.

Then I ask for the simplest of things, total deposits Vs withdrawals since joining Betway, email back we can't tell you this, got to refer to high management??

This was a month ago.....Still waiting

All accounts are now closed and they have seen the last of my money no matter how many 100% and free spins they got up their sleeve

To be honest I dunno why I ever bothered, for a download MG, 32 red has never let me down!!

Well all of the above is bad enough Jon mate. But then consider this....deposit match bonuses and winnings from free spins come with a wagering requirement of 50x. Compared to the old Fortune Lounge and Digimedia (40x), Casino Rewards Group (30x) and 32Red Group (30x), that is highly unattractive. And I didn't waste any time letting them know. I took the 100% match on my first deposit. And looking back, I wished I hadn't. Because I ended up committing myself to a WR of £7,500 on a £150 deposit. And by the time I had cleared it (with only £43 left), I was bloody spent lol. If I ever make deposits there in the future, it will be with the intention of NOT taking a bonus.

I cannot speak for the rest of the Betway Group, but Spin Casino need to address a few things fairly sharpish (particularly their CS) because I think they will be struggling to attract players. And even if they attract them, they might not be able to keep them. It just looks like an operation that was thrown together at the last minute.

 

[Jono777]

Well all of the above is bad enough Jon mate. But then consider this....deposit match bonuses and winnings from free spins come with a wagering requirement of 50x. Compared to the old Fortune Lounge and Digimedia (40x), Casino Rewards Group (30x) and 32Red Group (30x), that is highly unattractive. And I didn't waste any time letting them know. I took the 100% match on my first deposit. And looking back, I wished I hadn't. Because I ended up committing myself to a WR of £7,500 on a £150 deposit. And by the time I had cleared it (with only £43 left), I was bloody spent lol. If I ever make deposits there in the future, it will be with the intention of NOT taking a bonus.

I cannot speak for the rest of the Betway Group, but Spin Casino need to address a few things fairly sharpish (particularly their CS) because I think they will be struggling to attract players. And even if they attract them, they might not be able to keep them. It just looks like an operation that was thrown together at the last minute.

Couldn't agree more, especially with the 'throw together' bit.
I said to the wife, simple enough, if they continue to 'ignore' their customers then it won't be long before their customer start to ignore them.

My first deposit gave an amazing game play until I reached the final quarter of the WR and It just 'ate' every game no more that 2xbet no features, I know this can happen everywhere but that group seems to be uncannily very good at it. I was monitoring to see if I could 'catch em out' but gave up and locked my accounts as I was running low on paracetamol

All the best bud!

 

[spintee]

Couldn't agree more, especially with the 'throw together' bit.
I said to the wife, simple enough, if they continue to 'ignore' their customers then it won't be long before their customer start to ignore them.

My first deposit gave an amazing game play until I reached the final quarter of the WR and It just 'ate' every game no more that 2xbet no features, I know this can happen everywhere but that group seems to be uncannily very good at it. I was monitoring to see if I could 'catch em out' but gave up and locked my accounts as I was running low on paracetamol

All the best bud!

I have not touched them since all the change over, I just wonder how many have been done in due to multy accounts?

I have not had many emails of them latley either, I think things are that bad they do not no what's going on,

I really think they bite more than they can chew & thought lets see what happens get all the best players stayed and do the rest in,

Take example 32red, All the cs knew the score and mine was sorted out in a few mins with a new bonus

 

[aceking123]

tropica ( RIVAL ) is pulling out of uk just had a e mail for dieter.

 

[spintee]

tropica ( RIVAL ) is pulling out of uk just had a e mail for dieter.

Nothing my side as yet but still got about 200 emails to go threw, I did get email of casholot about bonus not 2 days ago

 

[spintee]

Yep looks like tropica and there sister sites are off, Got email of tropica & casolot which is only the two sites from them I signed to, I wonder whats bought all this on? Do you reckon the U.K regs are stepping up there game? Because nettler was blocking payments to certain sites and now casino's pulling the plug

 

[aceking123]

Yep looks like tropica and there sister sites are off, Got email of tropica & casolot which is only the two sites from them I signed to, I wonder whats bought all this on? Do you reckon the U.K regs are stepping up there game? Because nettler was blocking payments to certain sites and now casino's pulling the plug

seems as they are now forcing the issues , its kinda good because you have some great casinos out there atm & they have to pay taxes makes it fair on these casinos if you ask me )