- Joined
- Jan 8, 2014
- Location
- glasgow scotland
Hi lct1986,
First of all I would like to say Im sorry for your personal problem regarding gambling.
I have gone through this case and I can see that from the first time you mention you had a problem with gambling your account got permanently blocked. This was on 28th November 2015.
I can also see in our systemlogs that you locked your account 19th October 2014, this was done via our responsbile gambling page and no contact was made with our support. You locked it for 10,000 days.
It is specified under the lock function that it can be reopened after 7 days.
It is also specified that if you would like to permanently block your account you should contact our support.
On the 17th November 2015 you requested us to reopen your account and the account was opened on the 24th November 2015.
After you made your complaint you informed us that you would report this to UKGC, IBAS and MGA. You also specified you would file complaints with Casinomeister and Askgamblers. When that happened the case was sent to our compliance officer who has been waiting the complaint from 3rd party service.
As you decided to take this to the next level, we need to await them before we can finalize the case.
To continue the case here at Casinomeister we recommend you to do a PAB.
Best regards,
Philip
I must be psychic lol as that response was what I expected to hear from the casino.
Anyway OP if you really wanted opinions and answers PAB was the way to go. But from casinos response its clear why you don't want to PAB. Then again it saves Max time as you would just say the result was fixed as casino pays him.
But from reading your other post you seem a bit irritated the fact you can no longer get several hundred pounds cashback. Im taking a guess you deposited and lost quite a bit then . So looks like your focus should be on your gambling problem and not trying to get money back from casinos you have lost at.