Bogus Complaint lct1986 vs VideoSlots

It's not about trusting casinomeister, I'm capable of using the appropriate channels myself. Which are the relevant licensing authorities and information commissioners etc. Not some bloke called Max, who I don't know from Adam, who probably receives affliliate cash from the casino. I came to politely ask for advice on those things that don't involve a stranger, probably being paid by the casino, to act judge and jury. Sorry.
 
I assure you there's been some crossed wires, as that never happened. Which is why I have asked phillip to elaborate on this feature, when it was introduced and when the 7 day disclaimer was introduced and published. You're really coming across as a cantankerous git here mind. Do you politely mind keeping out of thread?

Sorry but you posted in an open forum so any and all registered members can post and comment. Only the mods can ban block close a thread.

I feel your pain though as It seems you lost a shit load of money and are looking for a loop hole to get payback.

It wont happen - as VS have followed the rules. Rather as others have pointed out focus on overcoming your addiction.
 
It's not about trusting casinomeister, I'm capable of using the appropriate channels myself. Which are the relevant licensing authorities and information commissioners etc. Not some bloke called Max, who I don't know from Adam, who probably receives affliliate cash from the casino. I came to politely ask for advice on those things that don't involve a stranger, probably being paid by the casino, to act judge and jury. Sorry.

Wow if you knew half of what these guys do to protect players and make sure we can ply our vice without fear of being "dunover" when we actually win then you would re-think the above statement you made.
Its clear now your bitter as hell and wanting to grab your money back. Money you decided to gamble - you even had 7 days to think on this and still opted to partake. Accountability needed.

VS is a stand up operation and I back there stance on this 100%
 
Their lock period was a breach of license as I previously stated and linked you to. Maximum time-out periods of 6 weeks and therefore anything greater considered exclusion. I'm happy that they haven't acted correctly. Withholding data when requested is very shady, reopening accounts closed until 2042 more so. Not honouring cashback deals that encouraged the player to deposit in the first place, practically thieving.
 
I hope they can forget this messy incident once they've dealt with it and welcome me back in 2042! Hopefully they haven't exploited enough problem gamblers to retire by then and keep the website up and running.
 
You're really coming across as a cantankerous git here mind. Do you politely mind keeping out of thread?

Did you get those from August 2014 like? Are you Bill, or Ted?

I've asked you here in the thread to read and respect the Posting Rules.

I've already given you an infraction for being disrespectful to your forum members, and again stressed the need for you to read and respect the Posting Rules.

You're two strikes down: next Rules violation and you'll get tossed to the curb.

PS. If you're going to use our site you probably want to figure out who Max and Bryan are. At this point your right to continue posting here pretty much depends on it.
 
Seems anything over 6 weeks should be considered exclusion and the account never reopened. Looking forward to the company accept this breach of license and return my deposits.

Come back today and this threads now 6 pages long.

But at least we finally got to the truth as quoted above. So much for not being interested in money.

Anyway i shouldn't comment as ive no idea what like it is to have a serious gambling problem and to try everything i can to get my money back.

From your posts its clear why you are acting like you are and hopefully you can control your gambling and never get in this mess again.

Shame that if you genuinely just needed help with the casino you slate the man that could have helped Max and make out hes corrupt and paid by the casinos.

Good luck in the future.
 
Go ahead pull the trigger. Got the info i came for and said my piece. Phillip is welcome to explain their licensing breach. Seen the forum hitlers come out when an accredited affiliate payer is accused anyway. Hence no bitch pitchin. Thanks for the help re: Malta data laws. Ciao
 
Go ahead pull the trigger. Got the info i came for and said my piece. Phillip is welcome to explain their licensing breach. Seen the forum hitlers come out when an accredited affiliate payer is accused anyway. Hence no bitch pitchin. Thanks for the help re: Malta data laws. Ciao

Man up and take the loss and the responsibility for your OWN actions your whinging like a baby!
Although my 6th sense tells me it wont matter much as I dont see this thread being open much longer :cool:
 
Go ahead pull the trigger. Got the info i came for and said my piece. Phillip is welcome to explain their licensing breach. Seen the forum hitlers come out when an accredited affiliate payer is accused anyway. Hence no bitch pitchin. Thanks for the help re: Malta data laws. Ciao

I usually stay out of threads like this, but had to have a say, even though it echos what most people have said.

Well you have finally mentioned about getting your deposits back.
Would you have even posted this if you had won.
Would you have said to the casino.. "oh no, im so sorry, i shouldn't have been allowed to play, please consficate my winnings and close my account for good".... I think not.

You have just come on here to try shame them, probably not opening a PAB as it wouldn't do you any favours.

IMO you got back in to a casino and looked at it as a no lose situation
 
Go ahead pull the trigger. Got the info i came for and said my piece. Phillip is welcome to explain their licensing breach. Seen the forum hitlers come out when an accredited affiliate payer is accused anyway. Hence no bitch pitchin. Thanks for the help re: Malta data laws. Ciao


Those words alone deserve to get you banned from this forum.

In my opinion you have not sunken deep enough into the addiction pit and see yourself as THE MAN ...... just give it a little longer and you will hit rock bottom, the way you behave leaves no other option.

Unless you start changing, firstly to install some software to prohibit access to casino sites and secondly to give control over your finances to somebody you trust. But you probably won't listen since you are THE MAN :rolleyes: :eek:
 
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Go ahead pull the trigger. Got the info i came for and said my piece. Phillip is welcome to explain their licensing breach. Seen the forum hitlers come out when an accredited affiliate payer is accused anyway. Hence no bitch pitchin. Thanks for the help re: Malta data laws. Ciao

A plonk and a troll. Trigger pulled.

Thread title was "problem with videoslots", since changed to better reflect the true nature of the OP's BS.
 
I can't believe playing slots can do so much harm to someone... I feel really bad reading this thread... The guy is either on hardcore stuff or has mental issues... Asking for data after a self exclusion and going insane about it??? What???

If you end up emptying your bank account everytime you spin a slot game.... Just stop...

Maybe the op should be on a forum for problematic gambler instead of here....

Or maybe stop paying the internet bill.....
 
... I feel really bad reading this thread...

Look at it this way: in spite of what he may have said in the first few posts his real purpose here was to pressure the casino into giving him money he was not entitled to. He was happy to misuse these forums and abuse the membership along the way. Good riddance I should think.
 
Go ahead pull the trigger. Got the info i came for and said my piece. Phillip is welcome to explain their licensing breach. Seen the forum hitlers come out when an accredited affiliate payer is accused anyway. Hence no bitch pitchin. Thanks for the help re: Malta data laws. Ciao

Damn! It took six pages until Godwin's Law came into fruition. :p
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Despite my request, citing the Data Protection Act 1998, their support continues to play hardball with the data I am requesting.

How do I proceed here? The UKGC aren't usually the quickest and as said, don't get involved in individual disputes. Do I report them to the ICO for failing to provide data to me under the Data Protection Act?

Any help/advice appreciated.

Hi,

I am ignoring how the rest of this thread spiralled out of control and providing advice on the quoted parts only. Posters in this thread not in the UK and not familiar with UK legislation are not providing correct advice with regards to the DPA.

I have first hand knowledge of making these requests and can help a bit.

Firstly as of last year if are in the UK then these companies and your activity with them fall under UK law with regards to your account and your activity with them. This gives you the right to request a SAR under the data protection act.

The ICO guidelines for companies is quite strict on this matter as to what constitutes a request. Even a comment on a facebook page (this is specifically mentioned) can constitute an official request. A message to support will 100% count. It is better if you did it formally, with a letter which has to be signed for but if they have replied already then fair enough.

Your request should now be passed to their data controller/their compliance officer. If they need anything else from you they have to ask (they can ask for £10 and proof of ID if they are genuinely unsure of who you are). They must respond immediately if they require any more information from you or they can be in trouble for delaying the request. You must get everything you asked for within 40 calendar days or they have broken the law. Normal CS dealing with this or fobbing you off is unacceptable. There are laws in the UK about how they must handle your data.

Please keep a copy of all correspondence and if VideoSlots do not send you what you require within 40 days send them the ICO form letter giving them a final 14 days. If you continue to not receive a response then report them. Believe me they will be in immediate trouble with the ICO in the UK.

There is of course some rules about what you can and cannot see. They have to give up every piece of data they hold on you and explain how it was gathered etc but they do not have to show you anything to do with another person or anything involving criminal activity. There might be some other exceptions. They do have to explain all internal acronyms and codes are on your account when they show you it.

As for my opinion on what you have asked for

•The information I specifically want is all emails exchaged since the account was opened.

•all live chat records, particularly those of of the conversation when I excluded the account.

•Information held on the communications I made when asking for the account to be excluded.

•details of all deposits made following said request to exclude

They absolutely without question have to give all that to you under the DPA.

This one however I am not so sure about, sounds more like UKGC kind of stuff.

•details of upon when the 'lock account' option became live in it's current form on videoslots.com

Good luck and please pursue it. I don't like cowboy attitudes to the DPA from companies.
 
Hi,

I am ignoring how the rest of this thread spiralled out of control and providing advice on the quoted parts only. Posters in this thread not in the UK and not familiar with UK legislation are not providing correct advice with regards to the DPA.

I have first hand knowledge of making these requests and can help a bit.

Firstly as of last year if are in the UK then these companies and your activity with them fall under UK law with regards to your account and your activity with them. This gives you the right to request a SAR under the data protection act.

The ICO guidelines for companies is quite strict on this matter as to what constitutes a request. Even a comment on a facebook page (this is specifically mentioned) can constitute an official request. A message to support will 100% count. It is better if you did it formally, with a letter which has to be signed for but if they have replied already then fair enough.

Your request should now be passed to their data controller/their compliance officer. If they need anything else from you they have to ask (they can ask for £10 and proof of ID if they are genuinely unsure of who you are). They must respond immediately if they require any more information from you or they can be in trouble for delaying the request. You must get everything you asked for within 40 calendar days or they have broken the law. Normal CS dealing with this or fobbing you off is unacceptable. There are laws in the UK about how they must handle your data.

Please keep a copy of all correspondence and if VideoSlots do not send you what you require within 40 days send them the ICO form letter giving them a final 14 days. If you continue to not receive a response then report them. Believe me they will be in immediate trouble with the ICO in the UK.

There is of course some rules about what you can and cannot see. They have to give up every piece of data they hold on you and explain how it was gathered etc but they do not have to show you anything to do with another person or anything involving criminal activity. There might be some other exceptions. They do have to explain all internal acronyms and codes are on your account when they show you it.

As for my opinion on what you have asked for



They absolutely without question have to give all that to you under the DPA.

This one however I am not so sure about, sounds more like UKGC kind of stuff.



Good luck and please pursue it. I don't like cowboy attitudes to the DPA from companies.

They aren't in the UK. They are based in Malta. The British data Protection Act does not apply but the Maltese act does. Both underpinned by the EU directive referred to in my original post.

Your entire post is based on dealing with a British company and is bang on for that.
 
They aren't in the UK. They are based in Malta. The British data Protection Act does not apply but the Maltese act does. Both underpinned by the EU directive referred to in my original post.

Your entire post is based on dealing with a British company and is bang on for that.

I believe there is a strong argument it falls under UK law, due to the point of consumption law changes. When you gamble remotely legally everything is happening in the UK, including the data gathering. I have personal experience and the companies give it up after some persuasion when they have one of the new UK licences, even when based abroad. I could be wrong of course. It has worked for me.
 
I believe there is a strong argument it falls under UK law, due to the point of consumption law changes. When you gamble remotely legally everything is happening in the UK, including the data gathering. I have personal experience and the companies give it up after some persuasion when they have one of the new UK licences, even when based abroad. I could be wrong of course. It has worked for me.

I take your point and you may be right but how does the ICO have any ability to punish a company outside the UK? if it can't enforce its decisions it becomes even more toothless than it is here!
 
I take your point and you may be right but how does the ICO have any ability to punish a company outside the UK? if it can't enforce its decisions it becomes even more toothless than it is here!

I guess the same way a UK court could order a casino to pay a withheld balance now if they ruled in favour of a UK player. Also the same way the government makes them pay taxes here now even though they are based abroad. I believe the ICO does have some significant influence in these situations still. I found a story where some UK player requested a SAR against some shady playtech (with a uk licence). They tried to fob him off but when he complained to the ICO they phoned him the next day saying they would comply.

Gambling is a test case for point of consumption laws here in the UK, and I believe it is working although I disagree with it. Going to see a lot more of it in the future I think. Amazon and Google et all are probably worried.
 
For Malta
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I would think that if a complaint was made to the ICO regarding the lack of co-operation obtaining personal data then they could involve the UKGC who could make it a condition of the UK license.
 
How is this considered bogus? Seems to me a couple of people do get twitchy when a highly rated CM casino is taken to task.

As I understand it... Player claims he was excluded.

Videoslots stated player had no exclusion but a 10,000 day time-out his account which can be reversed after seven days. I refer videoslots to this...

ukgc.jpg

and this

ukgc2.jpg

As I interpret this, a 10,000 day time-out period is greater than the stated maximum 6 weeks. This guy's account account was excluded therefore until 2042 and this operator shouldn't have accepted his deposits. Furthermore, they are, illegally, refusing to provide him with data held on him despite his requests for it. They believe requests for this info should be made through the UKGC (player correctly tells them UKGC don't get involved in individual disputes) yet they are still failing to provide the data, which includes conversations and emails relating to his exclusion. This operator is not following it's LLCP responsible gambling requirements and I request that they are taken to task on it. Meanwhile I suggest the player goes to the relevant authorities to report them for failing to supply him with the requested data held on him.
 

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