Okay.I need help here. Does this have something to do with my Window XP? The casino can't withdrawal for me and I have to do it through the webpage. But I can't.....

The CS is very nice, but it looks like there is nothing they can do. Maybe I should go to Library to use the public computer?
Here is the email. I did exactly what they suggested since Saturday, but it didn't improve too much. Any copmuter genius can help me?
----------------------------------------------
Dear xxxxxxxxxx
Thankyou for your reply,
We're unable to process withdrawals for a customer due to legal reasons,
please note that you must request the withdrawal via the website.
If you can follow the instructions below, hopefully we will be able to
get you logged in to the Lasseters games.
From time to time it is advisable to clear the contents of your browsers
cache.
The cache is simply an area of storage on your computers hard drive for
the files of web pages that you have previously viewed. These files are
stored on your computers hard drive to allow quicker viewing when you
return to the page, so that you don't have to again download the entire
content of the page.
Sometimes this area, known as the cache, can become full and there is
subsequently no room for new files - resulting in you not being able to
view any more web pages until the cache is cleared.
If you are using the Internet Explorer browser, please follow the below
instructions. If you are not using Internet Explorer, please reply to
this email and let us know which browser you are using.
1. Open Internet Explorer
2. Click on the TOOLS menu of your web browser, then click on INTERNET
OPTIONS
3. Click the button marked in the middle section called DELETE FILES
4. Click on the button marked SETTINGS and select the radio box called
EVERY VISIT TO THE PAGE
Close the browser, then open the browser again and return to our site.
Good Luck and Happy Gaming!
Kind Regards
xxxx
Customer Care Operator
World's First Government Licensed and Regulated Internet Casino
-----------------------------------------------------------------------