- Joined
- Aug 21, 2019
- Location
- Bristol
So folks, i've been a gambler for over 30 years and have been visiting my local Grosvenor for the best part of 25 years. Pre COVID when I seemed to be flush I would probably visit 2 -3 times a week, had a great time, new all the staff and management and they always had a friendly welcome for me. The slots were at 94%, no stupid progressives and the tables were fun to play on. I'm not a big fish, but had the resource to play at a certain level which earned me 'Black Card' status which I still have but mainly online.
Fast forward to present day and post COVID I rarely visit the landbased these days. Maybe once a month. With slots at 90%, impossible progressives, poor slot choice and double zero roulette (yep they have these now!), it's lost its shine. However I will still go as I love playing slots, but on my recent visits i've been pulled aside several times by management, to run through a welfare check and query my 'spend'. About 6 months ago a 'sit down' with the manager stated I had spent 27k!! I go in with budget of 500 to 1000, and for the most part leave with about 90% of what I came in with.
I was really taken aback and could not fathom how they came to that figure. I told them that was utter shite and I would be divorced if I spent/lost that amount of money!! On my most recent visit I was told I had spent 5k! I quiered why I was getting asked again and was told they have to do diligent checks every 5 visits.
I understand in this day and age the need for AML/Welfare checks and am happy to comply b this leaves a bit of sour taste, and also leads to a few questions.
1. Do I have a right to ask (freedom of information) where they had come up with those numbers as I would be very interested!!
2. Is there a limit or something that would trigger constant checks?
2. Has anyone else been pulled up for welfare checks?
Thanks for reading!
Fast forward to present day and post COVID I rarely visit the landbased these days. Maybe once a month. With slots at 90%, impossible progressives, poor slot choice and double zero roulette (yep they have these now!), it's lost its shine. However I will still go as I love playing slots, but on my recent visits i've been pulled aside several times by management, to run through a welfare check and query my 'spend'. About 6 months ago a 'sit down' with the manager stated I had spent 27k!! I go in with budget of 500 to 1000, and for the most part leave with about 90% of what I came in with.
I was really taken aback and could not fathom how they came to that figure. I told them that was utter shite and I would be divorced if I spent/lost that amount of money!! On my most recent visit I was told I had spent 5k! I quiered why I was getting asked again and was told they have to do diligent checks every 5 visits.
I understand in this day and age the need for AML/Welfare checks and am happy to comply b this leaves a bit of sour taste, and also leads to a few questions.
1. Do I have a right to ask (freedom of information) where they had come up with those numbers as I would be very interested!!
2. Is there a limit or something that would trigger constant checks?
2. Has anyone else been pulled up for welfare checks?
Thanks for reading!