Bonus Complaint LadyHammer complaint - need Russian translator

hotab909Z

Registered
Joined
Feb 23, 2018
Location
russia
help deal with casino lady hammer Outdated URL (Invalid) zeroed balance after skidding in 300 shields and wagering bonnus
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
help deal with casino lady hammer Outdated URL (Invalid) zeroed balance after skidding in 300 shields and wagering bonnus
I will try to find a Russian translator for you. There are a few of your comrades here in the forum.
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hey Hotab!

My name is Vitali, and I am represent this casino. (Bryan, Sorry, I'll pm about it right away).

Also I'm native russian speaker :p

I'll write on russian for him.

Привет, я представляю данное казино, напиши, пожалуйста, в личные сообщения свой email и я проверю.

Br,

Vitali
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hey again mate!

I was able to locate your account...

Well, I've never thought my rep life will start like that, but it's life :)

Unfortunately, our system decided that you delaying game rounds and autoforfeit your balance. I've investigate case fully, and I can confirm it is just a bag, you gameplay is fully okay.

Your balance will be reinstated within 1 hour, and also after playing with your bonus we will award you compensation for our mistake.

We did homework, it will not happen again, please accept my apologies and apologies from CS team. Unfortunately they did not reported case to management =/

I wish you outstanding weekend, good luck with wagering bonus, and apologies once again.

Translated for customer:

Привет. Баланс вернем в течении часа, система посчитала что Вы откладываете раунды и конфисковала всю сумму. Саппорт не разобрался и не сообщил менеджерам. Я прошу прощения :(

После того как сыграешь с бонусом - обратитесь ко мне или в чат, мы выдадим Вам бонус за нашу ошибку.

Br,

Vitali
 

Dagenham

Banned User
Joined
Mar 6, 2018
Location
Dagenham
Hello, I know this casino is a disgusting Russian software that steals money from its customers, and infects their computers with viruses and trojans. Administration of this forum should track bastards advertising here a similar scam
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hello, I know this casino is a disgusting Russian software that steals money from its customers, and infects their computers with viruses and trojans. Administration of this forum should track bastards advertising here a similar scam
Put your money where your mouth is or take a hike. This is not a troll-friendy forum - you will get the boot if you cannot follow our forum rules.

So put up, or shut up.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hello, I know this casino is a disgusting Russian software that steals money from its customers, and infects their computers with viruses and trojans. Administration of this forum should track bastards advertising here a similar scam
Hit and run troll. Probably a sore loser. Bye.
 
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