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Bonus Complaint LadyHammer complaint - need Russian translator

Discussion in 'Casino Complaints - Bonus Issues' started by hotab909Z, Feb 23, 2018.

    Feb 23, 2018
  1. hotab909Z

    hotab909Z Registered

    Location:
    russia
    help deal with casino lady hammer You must register/login in order to see the link. zeroed balance after skidding in 300 shields and wagering bonnus
     
  2. Feb 23, 2018
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I will try to find a Russian translator for you. There are a few of your comrades here in the forum.
     
    homerbert and ladyhammer like this.
  4. Feb 23, 2018
  5. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Hey Hotab!

    My name is Vitali, and I am represent this casino. (Bryan, Sorry, I'll pm about it right away).

    Also I'm native russian speaker :p

    I'll write on russian for him.

    Привет, я представляю данное казино, напиши, пожалуйста, в личные сообщения свой email и я проверю.

    Br,

    Vitali
     
    Jasminebed, ladyhammer and maxd like this.
  6. Feb 23, 2018
  7. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Hey again mate!

    I was able to locate your account...

    Well, I've never thought my rep life will start like that, but it's life :)

    Unfortunately, our system decided that you delaying game rounds and autoforfeit your balance. I've investigate case fully, and I can confirm it is just a bag, you gameplay is fully okay.

    Your balance will be reinstated within 1 hour, and also after playing with your bonus we will award you compensation for our mistake.

    We did homework, it will not happen again, please accept my apologies and apologies from CS team. Unfortunately they did not reported case to management =/

    I wish you outstanding weekend, good luck with wagering bonus, and apologies once again.

    Translated for customer:

    Привет. Баланс вернем в течении часа, система посчитала что Вы откладываете раунды и конфисковала всю сумму. Саппорт не разобрался и не сообщил менеджерам. Я прошу прощения :(

    После того как сыграешь с бонусом - обратитесь ко мне или в чат, мы выдадим Вам бонус за нашу ошибку.

    Br,

    Vitali
     
  8. Feb 23, 2018
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Hi Vitali :)

    Nice to see you've taken the step finally :thumbsup:
     
    homerbert likes this.
  10. Feb 24, 2018
  11. ladyhammer

    ladyhammer Online Gaming Affiliate Manager

    Occupation:
    boxing
    Location:
    Germany
    Hi,

    I hope everything is solved?

    If you have any further questions in russian or english langauge please contact homerbert for english and russian support - if you need german language support please contact ladyhammercasin . just to confirm https://www.casinomeister.com/forums/members/homerbert.27918/ is official casino rep for ladyhammercasino.com and n1casino.com
     
    bebo67 likes this.
  12. Feb 24, 2018
  13. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Heh, thanks mate!

    I believe posting links is not allowed.

    Forum staff - please accept our apologies about it, I'll told my colleague about this and it will not happen again.

    I've self-reported this :)

    It's nice to know the rules :p
     
    Tirilej likes this.
  14. Mar 6, 2018
  15. Dagenham

    Dagenham Banned User

    Location:
    Dagenham
    Hello, I know this casino is a disgusting Russian software that steals money from its customers, and infects their computers with viruses and trojans. Administration of this forum should track bastards advertising here a similar scam
     
  16. Mar 6, 2018
  17. bowki

    bowki Senior Member

    Occupation:
    -
    Location:
    Germany
    I assume you have proof for this pretty strong accusation?
     
  18. Mar 6, 2018
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Put your money where your mouth is or take a hike. This is not a troll-friendy forum - you will get the boot if you cannot follow our forum rules.

    So put up, or shut up.
     
    dionysus likes this.
  20. Mar 7, 2018
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  22. Mar 7, 2018
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hit and run troll. Probably a sore loser. Bye.
     
    maxd likes this.

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