Throwaway10825
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- Dec 23, 2017
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Received this e-mail today in response to the promo.
"Merry Christmas and a Happy New Year!
I want to give you further explanation from 7BitCasino regarding RTP promo and your request via online chat.
RTP tells you how much of all the bets on a casino game will be paid back to player over a certain amount of time. Game provider set expected RTP for Lucky Sweets to ~96%, but on small amounts of bets RTP can significantly fluctuate which actually lets player win.
While placing RTP promo we took the game that shown the highest RTP rate within certain period of time as a recommendation for the players. Casino as well as game providers can not affect RTP of any game or guarantee it's RTP in future, except it reaches expected level on high volumes of bets. All our game providers and certainly bGaming care about fairness of players experience.
Please, accept our apologies for unclear and misleading responses of support agent regarding this promo. This promo will be removed from Christmas Calendar.
Your involvement helped us to fix this misleading information. Thank you.
Kind regards,
A*** *****(Name omitted), VIP manager
"Merry Christmas and a Happy New Year!
I want to give you further explanation from 7BitCasino regarding RTP promo and your request via online chat.
RTP tells you how much of all the bets on a casino game will be paid back to player over a certain amount of time. Game provider set expected RTP for Lucky Sweets to ~96%, but on small amounts of bets RTP can significantly fluctuate which actually lets player win.
While placing RTP promo we took the game that shown the highest RTP rate within certain period of time as a recommendation for the players. Casino as well as game providers can not affect RTP of any game or guarantee it's RTP in future, except it reaches expected level on high volumes of bets. All our game providers and certainly bGaming care about fairness of players experience.
Please, accept our apologies for unclear and misleading responses of support agent regarding this promo. This promo will be removed from Christmas Calendar.
Your involvement helped us to fix this misleading information. Thank you.
Kind regards,
A*** *****(Name omitted), VIP manager
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