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Bonus Complaint Ladbrokes Unmentioned Extra Wagering Demanded

Discussion in 'Casino Complaints - Bonus Issues' started by chingkuen, Jul 13, 2010.

    Jul 13, 2010
  1. chingkuen

    chingkuen Dormant account PABnoaccred

    [pab-in-progress]Hi, I have placed a deposit at Ladbrokes with moneybookers and I notice that the terms say that:

    "As a result of bonus abuse, deposits made using Neteller and Moneybookers will be subject to a turnover requirement of 20 times the actual deposit level for all promotions."

    So I agree to 20xdeposit playthrough requirement.

    The terms claim that normally the bonus works like:

    "The initial casino chip purchase must be turned over once (play through requirement) before the claim form can be filled in. Once the wagering requirement has been achieved, and the claim form filled in, the welcome bonus will be entered into the players bonus account within 48 hours. "

    and then:

    "To remove or cash out the bonus balance from the bonus account, the value of the bonus must be turned over 10 times in the casino. Once this is done, the bonus balance can be transferred into the Ladbrokes wallet or cashed out."

    So the normal wagering is 11 times the initial deposit overall.

    After I turnover my deposit once, I cannot see the bonus being credited to the bonus account. I ask the customer service and they claim that customer from my country (Japan) is not eligible, which is not true according to their terms.

    I point this out. But then they say I need to play through the bonus 20 times in order to get it credited to the bonus account and ultimately 30 times to withdraw, increasing the wagering by 200%.

    I hope you can see the point. It is ridiculous for them to substitute the 1xdeposit wagering required for filling in the claim form by the 20xdesposit mentioned for moneybookers users and add the 10xdeposit wagering on top of this. No sensible person can obtain such a reading from the terms.[/pab-in-progress]
    Last edited by a moderator: Jul 20, 2010
  2. Jul 13, 2010
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    I simply uninstalled Ladbrokes because of this load of BS. Even with the PUBLISHED terms, you don't really stand a chance, but I didn't know they had these additional UNpublished rules on top. Worse, they are CUMULATIVE, rather than on the principle that the highest WR of either term counts. It seems they had an extra ruloe for Japan, but then ADDED this to the Moneybookers rule, rather than substituting the 20x Moneybookers rule for the 10x "Japan" rule.

    It is just as easy to "abuse" Ladbrokes bonuses with card deposits as it is with Moneybookers and Neteller deposits. REAL "bonus abusers" will have simply switched to using cards, and will be quite happily abusing away with the blessing of Ladbrokes, at least until they "wake up & smell the coffee", and increase the WR for ALL deposit methods. Recreational players will stick with their favoured deposit method, but will have switched their CASINOS instead.
  4. Jul 13, 2010
  5. marsan

    marsan Full Member

    home :)
    indeed ,i had the same issue yesterday..depod 100 dollar,lost it,claimed the bonus and got message i didnt qualifie for the promotion due to using neteller..ive read the toc very carefully before depositing but nowhere did it stated that when using neteller you had to turn your initial deposit 20 times before being eligible to recieve the bonus..it just says turnover initial deposit 1 time

    ladbrokers are just cheaters

    this is what it says about the welcomebonus..nowhere mentioning about neteller

    Casino Welcome Bonus Explained.

    Welcome Bonus Steps:

    Register at Ladbrokescasino.com. Or existing Ladbrokes customers, just go to step 2.

    Deposit between €/£5 and €/£100. Existing Ladbrokes players need to make a fresh deposit and transfer a minimum of €/£5 into the casino wallet.

    Play through your initial deposit once.

    Fill out the claim form on the welcome bonus page.

    Upon completion of the above, your 100% welcome bonus will be credited to your bonus balance within 48 hours.

    The welcome bonus needs to be turned over 10x before it can be transferred into the cash balance or withdrawn.

    Bonus Balance:
    Your casino account balance is split between your cash balance and your bonus balance. Your deposits will appear in ‘cash balance’ and your bonuses will be paid into ‘bonus balance’. Winnings from the bonus can only be transferred into the ‘cash balance’, or withdrawn, when the turnover requirement has been met.

    Please note: You can see your cash and bonus balance in the bottom left hand corner of a loaded game and also in the lobby of the download casino. Regrettably you are unable to see these separate balances in the instant play casino. You will only be able to see the balance of the cash / bonus you are playing.

    Turnover Requirements:
    Turnover requirements refer to the amount of times you need to ‘play’ your original deposit / bonus. For example, if you deposit £20 you will need to bet the full amount in order to claim for the welcome bonus. Once you’ve played your full deposit amount (in this case £20), you will then be credited with the same amount in your bonus funds – a 100% deposit match.

    The welcome bonus is subject to a 10X turnover which means that you would need to play a deposit of £20 to the value of £200, in order for any winnings to become available in your 'cash balance'.

    Qualifying Games:
    Not all casino games contribute the same amount to the turnover requirement. Check what games contribute and by how much in the table below.
  6. Jul 13, 2010
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    This only makes things even WORSE, and must surely constitute an unfair term. Even if the 20x turnover term WERE there, if you lost EVERYTHING before reaching 20x, compliance becomes IMPOSSIBLE.

    Busting out before completing 20x turnover is going to be VERY LIKELY simply due to variance. In fact, this is going to hurt recreational players MORE than it might "advantage" players, since the "advantage" player would play very low risk bets in order to make the 20x turnover, such as 1p per line on a low variance slot. This is EXACTLY the type of play that makes many of the Ladbrokes bonuses so +EV, so far from discouraging this kind of play on Neteller deposits, it has become NECESSARY simply in order to stand a reasonable chance of getting the bonus.

    The reason I said this is "worse" than I thought is because I expected Ladbrokes to give the bonus to players who had "played fair" by busting out in their attempt to meet the 20x WR.

    I just don't have the patience to play this "abusively", which is why I uninstalled the casino.

    An alternative would be to deposit by card, in which case, "abuse" away to your heart's content, you have Ladbrokes' blessing:rolleyes:

    The explanation they give is bogus anyway, there is nothing "special" about depositing £100 by Neteller that somehow makes it easier to play "abusively". It is the PLAYER that plays, and NOT the deposit method.

    Pushing players to deposit by card even INCREASES the risk of fraud, mainly "chargeback" fraud, because it is far easier to get your money back through a card provider than it is through Neteller. Neteller even say that "chargeback" is NOT supported, and that once accepted, a transaction is final & binding. With a card, you just have to convince the bank that you did not get the service that was advertised, and the misleading way some casinos advertise makes this pretty easy, provided such players are prepared for a short online gambling career given that casino processors keep "blacklists" of players who resort to "chargeback".

    Had you made a CARD deposit, and met with the above fate, you WOULD be able to issue a successful chargeback, given that the promised bonus was refused only AFTER your money was taken, and was clearly advertised as applicable to you. With Neteller, you CANNOT "chargeback" that €100, since Neteller do not "do" chargebacks.

    You CAN, however, PAB;)
  8. Jul 14, 2010
  9. chingkuen

    chingkuen Dormant account PABnoaccred

    will the meister look at this threat and do something? I think I need to be qualified for PAB first, right? I dont think I am qualified now for that.
  10. Jul 14, 2010
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    I don't see a problem, go ahead and do the PAB but please read the Pitch-A-Bitch FAQ first. You have responsibilities in the PAB process too and without your cooperation the PAB is likely to fail.

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