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Ladbrokes session froze while playing black jack

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Rockybalboa, Aug 12, 2017.

    Aug 12, 2017
  1. Rockybalboa

    Rockybalboa New Member PABnononaccred

    Location:
    London
    Having played a wager on online blackjack the session had froze and consequently was not able to take a card when I was on "8". I don't know what the outcome of the game would be if i took a card as I was unable to see the completion of the game as my session froze and had to close it down although the point of the matter is that I should have been afforded the opportunity to make that choice.

    The response I got back was wholly inadequate as I was informed that I had to accept the findings and that no problem was found with there systems. I beg to differ as my hand was "8" and had no reason not to take a card. I have not had as many technical problems as I have had with ladbrokes and withdrawing money is a nightmare as the last time I did it, I had to wait 2 weeks and verify my account for the second time even though I done that before. My advice would be to advice would be to avoid this particular betting establishment for online gambling. Please find below the response I got -
    Message from Ladbrokes

    Dear Mr. **********,

    This is regarding your account: *************

    This is in line with you Live Blackjack game concern.

    The Relevant Department confirmed that they found no issues with your games. The game round in question, ********* has finished correctly. Please be advised the that the options to hit and stand are always presented to the players. The most likely reason why you have experienced this is that there were temporary network issues on your end or you might have pressed the button too late as there is a time limit for making decisions. Please be advised as well that there were no issues with our servers at that time.

    We hope this clarifies your concern. Thank your for your patience and cooperation regarding this matter.
    If we can be of any further assistance, please contact us again and we will be happy to help you.
    Kind regards,
    *****
    Customer Services Agent
    Ladbrokes
     
  2. Aug 12, 2017
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Usual high standards of CS from Laddies :rolleyes:

    My advice, if you have a LOT and I mean a LOT of patience and determination, chase up with emails, phone calls etc etc until you get a more satisfactory outcome/answer.

    My more experienced and sensible answer, Let it go and play elsewhere!
     
  4. Aug 12, 2017
  5. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Oh I see it's the usual Ladbrokes retort, ie "You obviously did something wrong by being incompetent with your button presses, and even if not, technical errors are out of our control and unable to be rectified. Now kindly get lost".

    One of the main reasons these types of casinos aren't accredited here, it's all good when things go right, but the moment you need a resolution they go missing.

    I'd write this off and move on :cool:
     

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