Hi,
I registered with ladbrokes on the 17th January and deposited in total £1300, while playing book of dead, the game came up with an error and when i refreshed the page i was kicked out of my account.
I tried to log back in and it came up with account suspended and couldn't log back in. At the time i had around £160 in my balance.
Sent them an email to ask when and on the 18th i got a reply saying i was self excluded from their other brand Coral from July 2019. Spoke to someone on the phone who said i should not have been able to open an account while SE with coral, so i asked for a refund of my deposits which she advised she would escalate.
I then spoke to live chat for an update on the 19th as this had been escalated and was asked to send proof of identity, which i refused as they had already closed my account. I have sent emails asking what is going on and am getting no response from them.
Any advice?
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I registered with ladbrokes on the 17th January and deposited in total £1300, while playing book of dead, the game came up with an error and when i refreshed the page i was kicked out of my account.
I tried to log back in and it came up with account suspended and couldn't log back in. At the time i had around £160 in my balance.
Sent them an email to ask when and on the 18th i got a reply saying i was self excluded from their other brand Coral from July 2019. Spoke to someone on the phone who said i should not have been able to open an account while SE with coral, so i asked for a refund of my deposits which she advised she would escalate.
I then spoke to live chat for an update on the 19th as this had been escalated and was asked to send proof of identity, which i refused as they had already closed my account. I have sent emails asking what is going on and am getting no response from them.
Any advice?
See Related Threads:
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