Ladbrokes loyalty chips problems.

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I hope someone can explain this to me I feel like I am butting a brick wall.

This morning I got my loyalty chips £75 with 1 x WR.

Wagered £44.10 thunderstruck, then £25.00 Agent Jane Blonde went onto Summertime and noticed that my bonus balance was not going down at all. Went onto live chat after I had wagered £109.10, bonus balance still showing £45.00. Live chat told me that I had not met wager requirments even though they said it was set at £75 x 1.

THis had been happening the last few weeks now. I was on Live chat for 45 mins still playing summertime and still being told I had not made WR. Finished my session on Summertime total now wagered £269.00. Still being told I had not met WR. Went on to play ladies nite and adventure palace whilst still on chat being told I had not met WR by this time I am frustrated they flush the rest as an act of 'goodwill'.

Emails CS to be told I had not met WR by this time I had been playing for over an hour with 75 chips 45p per spin I could see by playcheck I had made WR but no one is believing me.

Emails bounced back and fourth but still they will not believe that I had made WR before I went on live chat.

They are ignoring me now after sending my evidence :eek2:, I don't care about the bonus I would have played to I wagered it anyway but I am fuming that no one beleives me and also I don't want to have to go through the same thing week after week.

I know it sounds ridiculous but I am on the point of tears with frustration because this has been going on for 6 weeks now the same every week I make WR only to be told I havent, last week I said to live chat how much have I spent on thunderstruck they said £81 but my money was still in bonus they flushed it then.

OK its petty but I feel like they either think I am thick or a liar, basically the last email was we I hope you find this matter resolved, well no I dont. The fact that they are no longer replying makes me more angry :mad:


P.s I had no remaining bonus in my account before I started
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
I hope someone can explain this to me I feel like I am butting a brick wall.

This morning I got my loyalty chips £75 with 1 x WR.

Wagered £44.10 thunderstruck, then £25.00 Agent Jane Blonde went onto Summertime and noticed that my bonus balance was not going down at all. Went onto live chat after I had wagered £109.10, bonus balance still showing £45.00. Live chat told me that I had not met wager requirments even though they said it was set at £75 x 1.

THis had been happening the last few weeks now. I was on Live chat for 45 mins still playing summertime and still being told I had not made WR. Finished my session on Summertime total now wagered £269.00. Still being told I had not met WR. Went on to play ladies nite and adventure palace whilst still on chat being told I had not met WR by this time I am frustrated they flush the rest as an act of 'goodwill'.

Emails CS to be told I had not met WR by this time I had been playing for over an hour with 75 chips 45p per spin I could see by playcheck I had made WR but no one is believing me.

Emails bounced back and fourth but still they will not believe that I had made WR before I went on live chat.

They are ignoring me now after sending my evidence :eek2:, I don't care about the bonus I would have played to I wagered it anyway but I am fuming that no one beleives me and also I don't want to have to go through the same thing week after week.

I know it sounds ridiculous but I am on the point of tears with frustration because this has been going on for 6 weeks now the same every week I make WR only to be told I havent, last week I said to live chat how much have I spent on thunderstruck they said £81 but my money was still in bonus they flushed it then.

OK its petty but I feel like they either think I am thick or a liar, basically the last email was we I hope you find this matter resolved, well no I dont. The fact that they are no longer replying makes me more angry :mad:


P.s I had no remaining bonus in my account before I started

not sure wether this is on the same line but my girlyfriend does often have a bonus going into her account of pretty much every deposit made , what she means by this is 50 pound deposit 9.60 of it goes into the bonus account , although theres no bonus been added to the account , it happens alot , she doesnt get loyatly chips thats a new one on me , but it sounds along those lines, she asks live cs & they just flush it into her balance .
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
not sure wether this is on the same line but my girlyfriend does often have a bonus going into her account of pretty much every deposit made , what she means by this is 50 pound deposit 9.60 of it goes into the bonus account , although theres no bonus been added to the account , it happens alot , she doesnt get loyatly chips thats a new one on me , but it sounds along those lines, she asks live cs & they just flush it into her balance .

No I never get bonus funds in my account on deposit, I never take a bonus unless its my loyalty one they just give me 75 chips a week with 1 x wr
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
No I never get bonus funds in my account on deposit, I never take a bonus unless its my loyalty one they just give me 75 chips a week with 1 x wr

sorry cant help as i dont play there , but i can understand your frustrated with going back & forth to e mails & live chat , she says there pretty good casino with nice reps & service but she only plays at two casinos ladbrokes being her mostly played account.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
sorry cant help as i dont play there , but i can understand your frustrated with going back & forth to e mails & live chat , she says there pretty good casino with nice reps & service but she only plays at two casinos ladbrokes being her mostly played account.

They are a really good casino with excellent CS thats why I am a bit surprised and a little disappointed :(
 

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