ladbrokes casino very slow pay

Dmitry

Dormant account
Joined
Jul 20, 2012
Location
Kiev
Hello forum, two weeks ago I was playing in the casino and won it 11 500 euros. After that, I immediately sent the required documents, but to my great surprise, they check them more then 2 weeks. In all my email correspond to the same type of response that i need to wait
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
How did you deposit ? i have always used Neteller for Ladbrokes both for deposit and withdrawal ,cashed out lots of times never even asked for docs
and always been paid within 6 hours :)
 

JackTenOff

Webmaster
webmeister
Joined
Jun 6, 2004
Location
uk
I get paid almost instantly via neteller, though my account is old and been verified for quite a while.
Also I haven't had the need to withdraw 11.5k yet :p
 

Dmitry

Dormant account
Joined
Jul 20, 2012
Location
Kiev
I would not write the complaint, but my account is locked
I get this email

Thank you for contacting us regarding your account:*****.

After having reviewed your documents, I am pleased to let you know that
all account restrictions have been lifted and your account is now
active.

We thank you for your patience and understanding in this matter.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

Kind regards

Kavish
Customer Services Agent
Ladbrokes



But my account still locked. pleas help me
 

mn001

Dormant Account
Joined
Sep 21, 2005
Location
Casino
Call or live chat and they will probably solve it immediately and you will have your money in 6 hours if you use mb/neteller

congrats on the win, how did you win so much?
 

Dmitry

Dormant account
Joined
Jul 20, 2012
Location
Kiev
a couple of hours ago they sent me this email:

Thank you for your e-mail.

We are sorry you feel this way, please accept our apologies for any
inconvenience.

Please be assured that all documents are verified as efficiently as
possible, it is regrettable that there have been some delays with your
account.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

Kind regards

Grant
Customer Services
Ladbrokes


But few days ago they sent it:
Thank you for contacting us regarding your account: *****
After having reviewed your documents, I am pleased to let you know that
all account restrictions have been lifted and your account is now
active.

We thank you for your patience and understanding in this matter.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

Kind regards

Kavish
Customer Services Agent
Ladbrokes
 

Dmitry

Dormant account
Joined
Jul 20, 2012
Location
Kiev
I just phoned them 5 times, but they meant nothing to me, and sometimes discarded. Then they promised to call, but this did not happen. The last hope is your forum.
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
Try sending in a PAB,though I have to say Ladbrokes usually pay me in a timely manner - normally within 6 hours where E wallets are concerned.

I can't help but feel you aren't telling us the whole story.
 

Dmitry

Dormant account
Joined
Jul 20, 2012
Location
Kiev
Try sending in a PAB,though I have to say Ladbrokes usually pay me in a timely manner - normally within 6 hours where E wallets are concerned.

I can't help but feel you aren't telling us the whole story.

what are you mean? I sent all documents. And I can show it to forum administrator if id will need
 

mn001

Dormant Account
Joined
Sep 21, 2005
Location
Casino
Nice wins! Thanks for posting the vid.

You will be paid 100% sure if you didnt cheat them.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
russian carder :D i can prove it, but only to someone like casinomeister or maxd
nothing more to say.

Feel free to contact me via Private Message (Link Outdated / Removed) or email: Attach Removed (Old not found)
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Please issue a ban, this user for libel.

I cannot see any libel in this if he can show proof. Meanwhile, you could be banned yourself if you committed something against forum rules.

In the past few months a couple of Russian players had committed fraud and tried to coerce the casinos to pay through this forum. Nothing discriminatory but those players gave themselves a bad name.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Please issue a ban, this user for libel.

Showing it to be true is a defence against a charge of libel. If this accusation cannot be proven, then you would have a valid claim for libel, and could ask that action be taken here.

It may be that Ladbrokes think you are a possible fraud, and if "carding" it would have nothing to do with documents, but the deposit coming from a stolen or cloned card. The delay could be to obtain confirmation via the bank that the cardholder made this deposit, perhaps via the bank contacting them. Without this confirmation, the process will stall.

You could speed things up by taking the initiative and contacting your card issuer to confirm you made this "suspicious" deposit, so that the bank can then inform the processor it is genuine.
 

Dmitry

Dormant account
Joined
Jul 20, 2012
Location
Kiev
I cannot see any libel in this if he can show proof. Meanwhile, you could be banned yourself if you committed something against forum rules.

In the past few months a couple of Russian players had committed fraud and tried to coerce the casinos to pay through this forum. Nothing discriminatory but those players gave themselves a bad name.
I mean if he did not present evidence, he argues that they are, but this can not be

Why when someone applies for aid once you start to say that he is cheater? I sent all the documents, scans a credit card and bank statement. But I just ignore
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I mean if he did not present evidence, he argues that they are, but this can not be

Why when someone applies for aid once you start to say that he is cheater? I sent all the documents, scans a credit card and bank statement. But I just ignore

How do we know this is true though we are willing to give you the benefit of the doubt. MaxD has invited him to provide evidence so let's wait and see. A word of advice 'Fraudsters are usually the ones to call foul when no evidence on either party are presented. You just need to be patient and let Max or Bryan to sort this out. The fact that there have been a couple of fraudsters/morons originating from Russia causing havoc in this forum before you appeared makes members here to be wary. Blame it on them and keep calm.
 

Zepher

Dormant account
Joined
May 19, 2012
Location
East Midlands - UK
Decided to watch the Youtube clip, can see nothing wrong with his play. Starts with 1k. He first attempts some Roulette, does 3 spins, nearly busts, but wins last spin and leaves. Balance 1.5k. Plays some Live Baccarat, again only a few plays, again nearly busts, gets lucky a few times, leaves. Balance 3.5k. Does 2 spins on Mega Moolah @ 6.25 and leaves. Balance unchanged. Opens 'Age of Discovery' slot and sets Autoplay. 250 coins @ 50p coin size - lol - £125 PER SPIN!! 2nd spin in and he gets uber-lucky, hits bonus round and manages to win 16000 coins, so 8k. Balance 11.5k. Video ends. So if all documents are legit/not a 'carder'/deposit was made by him, then the win is legit. Just very lucky to hit a bonus after just 2 spins @ £125, and hitting the bonus for £8,000. Wish I could do that!
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Decided to watch the Youtube clip, can see nothing wrong with his play. Starts with 1k. He first attempts some Roulette, does 3 spins, nearly busts, but wins last spin and leaves. Balance 1.5k. Plays some Live Baccarat, again only a few plays, again nearly busts, gets lucky a few times, leaves. Balance 3.5k. Does 2 spins on Mega Moolah @ 6.25 and leaves. Balance unchanged. Opens 'Age of Discovery' slot and sets Autoplay. 250 coins @ 50p coin size - lol - £125 PER SPIN!! 2nd spin in and he gets uber-lucky, hits bonus round and manages to win 16000 coins, so 8k. Balance 11.5k. Video ends. So if all documents are legit/not a 'carder'/deposit was made by him, then the win is legit. Just very lucky to hit a bonus after just 2 spins @ £125, and hitting the bonus for £8,000. Wish I could do that!

IMO only someone playing with money that wasn't theirs would bet this way.
 

Dmitry

Dormant account
Joined
Jul 20, 2012
Location
Kiev
How do we know this is true though we are willing to give you the benefit of the doubt. MaxD has invited him to provide evidence so let's wait and see. A word of advice 'Fraudsters are usually the ones to call foul when no evidence on either party are presented. You just need to be patient and let Max or Bryan to sort this out. The fact that there have been a couple of fraudsters/morons originating from Russia causing havoc in this forum before you appeared makes members here to be wary. Blame it on them and keep calm.

Firstly I am not Russian, I am Ukrainian)
secondly, I like very much to risk, so I was drunk, and sometimes I won money like this, but at other casinos cash out without a problem,But this casino decided to confiscate, maybe I'm wrong but I think now is not the case
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Firstly I am not Russian, I am Ukrainian)
secondly, I like very much to risk, so I was drunk, and sometimes I won money like this, but at other casinos cash out without a problem,But this casino decided to confiscate, maybe I'm wrong but I think now is not the case

Once they say they are confiscating this payout, you can complain to their regulators, and ask any mediation service they work with to help. I believe Ladbrokes no longer work with the PAB service here, so the best Max can do is make them aware of your issues.

In the case of suspected use of stolen funds, the style of play is not that relevant, nor are the validity of your documents.

What Ladbrokes might be looking into are discrepancies between the information on your deposit method account and your registration and documents. If there are any, they will suspect that you have violated the term that requires players to use their own money via their own deposit method accounts. There can be innocent explanations for some discrepancies, and if this is the case here, a complaint to their regulator would be the next step.
 
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