L&L Hypercasino - game software malfunction?

boroboxer

Newbie member
Joined
Apr 26, 2021
LANDLEUROPE HYPERCASINO - thousands of pounds robbed

Few bets no luck so doubled my bet plus extra add over hundred on 8 , bets placed , few seconds later just as it hit , contact customer support .... bets void

placed bet it lost , next round . Bets okay

placed another bet , a large one. Probably in the region of over £80 on number 10 , hit lightning 100x , contact customer support , bets didn’t go through

absolute disgrace , customer support no help , telling me one thing & nothing being escalated

had an email so I can understand your frustration but these things happen pretty much

daylight robbery & I will not let this go
 

Eliot85

Newbie member
Joined
Dec 14, 2020
Location
Sweden
But if it did not take the money from your balance i sont se what u are conplaining about... It would have been a difrent story if it first took money from balance then void it. Or maybe i am totaly wrong
 

boroboxer

Newbie member
Joined
Apr 26, 2021
They took the money it went out of my balance then seconds later just as it hit said contact customer support & returned it to the balance

suspicious that it happened on 2 large wining bets ? Only voided them 2 ?
 

boroboxer

Newbie member
Joined
Apr 26, 2021
But if it did not take the money from your balance i sont se what u are conplaining about... It would have been a difrent story if it first took money from balance then void it. Or maybe i am totaly wrong
.
They took the money it went out of my balance then seconds later just as it hit said contact customer support & returned it to the balance

suspicious that it happened on 2 large wining bets ? Only voided them 2 ?
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
LANDLEUROPE HYPERCASINO - thousands of pounds robbed

Few bets no luck so doubled my bet plus extra add over hundred on 8 , bets placed , few seconds later just as it hit , contact customer support .... bets void

placed bet it lost , next round . Bets okay

placed another bet , a large one. Probably in the region of over £80 on number 10 , hit lightning 100x , contact customer support , bets didn’t go through

absolute disgrace , customer support no help , telling me one thing & nothing being escalated

had an email so I can understand your frustration but these things happen pretty much

daylight robbery & I will not let this go
Unfortunately, this happens quite often with Evolution Gaming.

L&L have nothing to do with the bet being rejected. L&L interfaces into Evolution and when you submit your bet, there can be a number of reasons for the bet being 'rejected'.

These can range from a drop in your internet connection or even a small timeout on the server at Evo or L&L. Honestly, it is quite difficult to pin point where the fault may lie.

Evo are not very helpful when it comes to this - They just throw the ball back in the court of the casino and leave them with a frustrated player.

Nate
 

boroboxer

Newbie member
Joined
Apr 26, 2021
Unfortunately, this happens quite often with Evolution Gaming.

L&L have nothing to do with the bet being rejected. L&L interfaces into Evolution and when you submit your bet, there can be a number of reasons for the bet being 'rejected'.

These can range from a drop in your internet connection or even a small timeout on the server at Evo or L&L. Honestly, it is quite difficult to pin point where the fault may lie.

Evo are not very helpful when it comes to this - They just throw the ball back in the court of the casino and leave them with a frustrated player.

Nate
It’s far too suspicious on the bets it happened on
Will have to go legal route , l&l should have all the details bets placed ect & will make sure it’s common knowledge that people are getting robbed , disgrace really
 

Eliot85

Newbie member
Joined
Dec 14, 2020
Location
Sweden
.
They took the money it went out of my balance then seconds later just as it hit said contact customer support & returned it to the balance

suspicious that it happened on 2 large wining bets ? Only voided them 2 ?
Wow what a scam then
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
It’s far too suspicious on the bets it happened on
Will have to go legal route , l&l should have all the details bets placed ect & will make sure it’s common knowledge that people are getting robbed , disgrace really
As far as what I have seen, it was some malfunction. So how is anyone being robbed? Take a chill pill and wait for further information. Thank you.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Admin note: Renamed thread from "LANDLEUROPE HYPERCASINO - I will not let this go" to what it is now: "L&L Hypercasino - game software malfunction?"

 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
LANDLEUROPE HYPERCASINO - thousands of pounds robbed

Few bets no luck so doubled my bet plus extra add over hundred on 8 , bets placed , few seconds later just as it hit , contact customer support .... bets void

placed bet it lost , next round . Bets okay

placed another bet , a large one. Probably in the region of over £80 on number 10 , hit lightning 100x , contact customer support , bets didn’t go through

absolute disgrace , customer support no help , telling me one thing & nothing being escalated

had an email so I can understand your frustration but these things happen pretty much

daylight robbery & I will not let this go
Just to be clear here - please abide by the rules for posting complaints - i.e. notifying the casino rep via personal messaging, and to not use disparing language. If you are calling one of our forum members a crook, why should they help you?

Posting complaints at Casinomeister
 
Last edited:

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
It's not a providers malfunction. It's just a matter that our loss limit is working properly.
Guessed it would be something like that.

Wouldn't it be great if the providers could hook in and give a "useful" error message, e.g. "Bet exceeds set limits."

Not your issue, I realise!
 
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