- Joined
- Jan 17, 2014
- Location
- Canada
I was very surprised to wake up to find an email my account is closed and they need source of wealth from me.
I was fully verified had cashouts approved. And suddenly they say I am flagged for source of wealth.
As far as I am aware unless things have changed this does not apply to Canadians and was only a policy adopted this year by the UKGC.
I of course refuse to do this as anyone who knows me knows I do not stand for this type of behavior. And the casino response is my account will remained closed until I provide my finances to them.
I spoke to the gaming commission in question and the agent told me this is not a policy for Canada. But L&L is stating it is.
No worries, they will pay you any balance and not withhold it but once they request it your account is closed until your finances are given to them. They did send me my cashout and then close my account so fair play there.
But this seems like a case of being overzealous.
I was fully verified had cashouts approved. And suddenly they say I am flagged for source of wealth.
As far as I am aware unless things have changed this does not apply to Canadians and was only a policy adopted this year by the UKGC.
I of course refuse to do this as anyone who knows me knows I do not stand for this type of behavior. And the casino response is my account will remained closed until I provide my finances to them.
I spoke to the gaming commission in question and the agent told me this is not a policy for Canada. But L&L is stating it is.
No worries, they will pay you any balance and not withhold it but once they request it your account is closed until your finances are given to them. They did send me my cashout and then close my account so fair play there.
But this seems like a case of being overzealous.