L & L - anyone else have as many issues?

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Because of the recommendations and positive feedback I've tried the L & L products, pretty much all of them.
And time and again, nothing but grief, even though I keep giving the benefit of the doubt, it's probably time to move on.

First try last August. won 1K at CasinoCasino. Because the fields were different than what we use in Canadian banking , I didnt know what to enter where. Figured support having Canadians players could help, but couldn't, and never in the end got back to me. Jan got back to me 2 weeks later by which time I spunked it back in --that's on me, sinking it back, but frustrated waiting on simple answers.

Fast forward to this year, figured, ok, a one off. Let's try again.
Repeat issues with etransfer (instadebit not being instant and waiting). One this morning (yes, emailed Jan at 1030, he was in at noon)

Then, a win at fun couldnt be tracked so ultimately, it go bye-bye (this week)

Today, a deposit to yeti that shows sent my end with a confirmation number, funds out of my bankacct - but not in casino. support says hey, it's ok, you'll get it back in 3 days ...joy

I swear, I've never had so many problems with one casino/group and I guess it's time to hang up the hat. There's no perks as I havent even made enough 'fun' points anywhere to redeem, 0 cashouts, and issues depositing.

Maybe it's a sign because I've only seen positive reviews otherwise and Jan seems decent enough.

Oh, and I just typed this, peeked at acct, and hit it 1/2 hr later. Well, I've already typed this up.
Let's hope I have some luck (didnt the $200 earlier today, I'd hate to see the rtp, yikes)..
Ayway, as much a vent as wanted feedback - like I said, I'd only heard good things, so this is hardly a 'slamming' post
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Each brand and each team needs both positive and negative feedback.

So I really think Jan will be able to comment and resolve it mate!

BR,

V.
For sure.
Like mentioned- while a bit of a vent, was genuinely looking for member feedback and rather than post an issue in each thread was just looking for member feedback; positive and negative :)

I'm essentially trying to decide whether just me, personally, has had a string of one-off issues is all :)
 

helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
@dionysus i had the same issue last summer regarding the delay in withdrawal, just don’t think the site was set up for Canadians. I did get my money though.

Haven’t had much luck in my other deposits, I would play there more if more providers were available to us (I know this is not L&L’s fault)
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Honestly I've never had any major problem with them, and little ones support have either sorted or Jan has, very quickly.
@BillyBonanza what was the problem with verification? I've verified at all of them, sent exactly the same as at any other casino (DL, bill and card/skrill stuff) and always been verified the next morning at the latest. The only niggle I have is, when you send the docs you get a response from CS saying they have sent the documents over and you will get an email when verified, you never do get the email, but if you go on chat they will confirm it.
Had some problems with disconnects on Novomatic games when they were first introduced, but that was sorted within a few days, played them for around 3 hours the other night without a problem.

Only thing I have with the games is that when you are in full screen mode they aren't formatted correctly, like (think it was) Book of Ra deluxe (or maybe Bonanza) the other night, I could only spin by clicking the bottom half of the spin button, clicking the top half wouldn't work, and sometimes you can't start features without knocking it back to normal view.
 

BillyBonanza

Senior Member
webby
Joined
Oct 10, 2017
Location
Earth
It was the first casino that tried to force me to provide work documents to show my pay and income and stuff like that. Fought with them for days over it and in the end I had to sign some paper saying what I do for work and thats where I got money from. Then declined my documents that I used for every other casino too

Spoke to the CEO over it all and they chilled out a bit after they realized it was the UKGC asking this stuff and not MGA.

Dont wanna bad mouth them though cause I think they are great just had that issue then few others told me they blew balances since they had troubles too. Other than that perfectly fine and they prob have the best rep around who really helps people from what I have heard.
 
Top