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Resolved Kudos to Leylana at Vera John

Discussion in 'Online Casinos' started by dave1888, Dec 31, 2017.

    Dec 31, 2017
  1. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    The other day I bought 10 Viking Runecraft spins from the VnJ shop and there was a PlaynGo error at the time so I could not open the slot.

    I went and did something else to kill a bit of time and then go back later to tell them. Completely forgot and then remembered yesterday so I contacted live chat and tried everything they suggested to get free spins to appear.

    After trying everything they said to no avail live chat then kindly gave me 10 free book of dead spins and 75 coins for my inconvenience. Vera John is definitely back in my good books again, Bravo Leylana! :)
     
    Mouche12 likes this.
  2. Dec 31, 2017
  3. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Hi Dave1888, Did you also try opening the game then clicking the small x in the bottom right of the screen? that works at videoslots when you claim a reward and the spins dont show. All that does when you click the x in the bottom right is end the session for the slot. Which in turn triggers the 10 spins when you then reopen the game.
     
    dave1888 likes this.
  4. Dec 31, 2017
  5. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    Indeed I did, Thanks though DreamRJ. This one particular slot I have had issues with opening the free spins at several casinos. Not just VnJ. Viking Runecraft doesn't like me to have free rounds :( haha!
     
    DreamRJ likes this.
  6. Dec 31, 2017
  7. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Ahh ok. It must have been an error then when it tried to credit them most likely. At least you got more back for the inconvenience :)
     

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