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ATTN: Casino Rep Kudo's to Daniel and Videoslots

Discussion in 'Online Casinos' started by lotusch, Jul 17, 2017.

    Jul 17, 2017
  1. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee CAG webby PABaccred mm3

    Marketing Assistant
    Dún Dealgan
    Once in a while I like to compliment a casino when they deserve it.
    Today I would like to thank Videoslots and Daniel, the great rep they have on this forum.

    I have only played a few months at Videoslots but this casino has all I am looking for in an online casino.
    Great and friendly CS, a great and very responsive rep on the forum, fast payouts and too many slots to choose from.

    Their website is super easy to navigate and I like the way they have divided slots by brand / provider.
    Also a big plus is the theoretical RTP that is listed for each and every slot. So you can always decide whether a slot appeals to you or not.

    The casino race is a super easy way to accumulate funds that will be paid out wager free into your players account every week.
    For example today I received €28.00 wager free in my account.
    Rewards are mostly free spins on min bet but they are always wager free so if you manage to win some money from your free spins winnings you can cash that out anytime.

    What also appeals to me is the battle of slots where you can play anything from a FREEROLL to high stakes slot battles.
    A great way to gain playtime on a slot with the chance of winning some cash on the end.
    Also you can basicly try a slot for real money relatively risk free (you only pay the entrance fee / ticket).
    Won already in a few battles and this keeps it interesting to do from time to time.

    Their customer service is top notch and always have been helpful and very friendly to me.
    Great to see that kind of people.

    Last but not least, Daniel is an asset to Videoslots and is one of the most responsive reps on the forum at the moment.
    For example, I was on holidays to The Netherlands not so long ago and wanted to play some slots.
    I saw he was still online late in the evening (here on CM) and PMd him to ask if it was ok for me to login from The Netherlands and within 5 minutes The Netherlands was added to the countries I could log in from temporary. :):)
    I mean, couldn't be faster than that.

    So for me the CM rating for this casino is well well deserved.
    A place I will surely play for a long time if they keep this standard up.

    *Great and friendly CS
    *Super fast payouts (mostly within the hour)
    *Huge choice of slots / providers
    *Battle of Slots & Casino Race
    *Super active rep on CM
    *Easy to navigate casino website
    *Wager Free FS rewards & other goodies like extra spins for current casino race & Weekend Booster
    *Game Payouts Tab with current RTP% for the slots

    Two thumbs up and all I could ask for is if NOVOMATIC will ever be implemented in Videoslots.
    Because that means all my fav. slot providers are to be found under 1 roof. :D

  2. Jul 17, 2017
  3. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Content Writer
    Well said, and I can't agree more.

    VS is for me clearly no.1, followed by Rizk.

    I do my withdrawals at VS meanwhile either at 25 or 55 minutes past the hour. Exactly 7 mins later my phone buzzes with an email from VS and the money is in my Ecopayz account.

    As for Dan, he is their biggest asset as he is handling other forums as well. I wonder sometimes whether he sleeps sometimes. Rep the Year 2017. :thumbsup:
  4. Jul 17, 2017
  5. Playford7

    Playford7 Senior Member MM

    Offshore worker
    North east England
    Daniel makes them tick.
    I hardly play there, but when I have I had zero issues, never had a cash out but that's just down to luck.
    Add novomatics and theres really not a lot of reason to play elsewhere.
    Nice to see positive posts about casinos, rather than the bitching, but the bitching happens for a reason, notice it's rare at the likes of videoslots and rizk...
    well done to dan again for making a customer smile and to videoslots for being a stand up operator.
  6. Jul 17, 2017
  7. interlog

    interlog Meister Member MM webmeister

    Though I play there no longer, I have to agree - they are an excellent casino.

    Enough said really.
  8. Jul 17, 2017
  9. Playford7

    Playford7 Senior Member MM

    Offshore worker
    North east England
    Where are your go to casinos now?.
  10. Jul 17, 2017
  11. interlog

    interlog Meister Member MM webmeister

    Just the two now. Novibet for WMS/SG, Netent and Microgaming and then Winning Room for other providers.

    But, if I had the choice, I would go back to VS in a heartbeat.
  12. Jul 17, 2017
  13. Playford7

    Playford7 Senior Member MM

    Offshore worker
    North east England
    Are you not a fan of betat or casumo possibly rizk?..
    and I need to try this novibet, heard good things via a dunover vid a while back but ain't deposited as yet.
    Are winning room now whitebet or redbet?.. if so I used to play there a bit, not bothered for a while though now.
  14. Jul 17, 2017
  15. interlog

    interlog Meister Member MM webmeister

    No fan of Betat, Casumo or the "5 free spins wheel of" Rizk.

    Got to Novibet following a video by the one and only Dunover and have not regretted playing there. Payment to Skrill usually within 2 hours and no reversing of withdrawals. Not too shabby wager free cash back too.

    Winning Room is part of Redbet I believe. Only started playing there recently so the jury is still out on it.
  16. Jul 17, 2017
  17. Playford7

    Playford7 Senior Member MM

    Offshore worker
    North east England
    On that comment mate my next deposit when I decide to play will be novibet.
    Definately worth a try.
  18. Jul 18, 2017
  19. Mr Wild

    Mr Wild Experienced Member

    Online Casino
    As they say... "Winter is coming" :)
  20. Jul 18, 2017
  21. DreamRJ

    DreamRJ Out of this world! MM webmeister

    RJVille UK
    Yep i to concur with OP.

    Dan rep is an awesome asset and he deserves to be fully rewarded for the really hard work he does in CM and outside on CM even on twitch as well.

    When i was a twitch streamer I was telling my viewers that i couldnt play at videoslots anymore because my account was closed for a undisclosed reason. (but lets just say it was some rant words i had with a chat rep once, not swearing, i never ever swear to reps ever) but beside the point someone must have mentioned it to dan. And during the next streams on the next days i saw dan popped into my stream twitch chat and he asked me what problem i had, so I explained on the stream to him but again not disclosing the details cos i was streaming afterall. This was in early 2016 too.

    Then he said well once stream is done PM him my details which i did.

    And guess what a day later he came into my stream again and said your videoslots account is now reopened again :)

    So yeah Dan is the man at videoslots and i agree it is the best online casino as well. I just am not a fan of loyalty team, because i never get anything from them even though i deposited thousands and thousands and thousands with them lol.

    Oh well KUDOS to Dan and the OP for the post.

    Keep up the great work Dan :)
  22. Jul 18, 2017
  23. philderby1

    philderby1 Senior Member

    factory worker
    I totally agree with the comments about VS, they are responsive in chat and Dan is active in the fourms pretty much all day every day. Ive started countless threads on here because of how ive been treated by them.

    Not sure how they can treat VIPS any better tbh? Maybe a bonus or two but thats about it!

    I dont really play anywhere else these days
  24. Jul 18, 2017
  25. nikantw

    nikantw Ueber Meister CAG MM PABaccred

    A bit of this and that
    I also kind of agree with the OP. Apart from the fact that they decided to make me feel like crap once a week, like a less important person, or a lower life form……. :(
  26. Jul 18, 2017
  27. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Self- Employeed

    I know its virtually "set in stone" but is there no way you can provide (old fashioned maybe, I know) written, signed permission that you give them the right to reopen your account.

    Hope I have this right but you closed the account during a "moment of madness" correct?

    Yes UKGC need to stick to their guns when it comes to addressing proper problem gamblers but they also need a small degree of flexibility when it comes to genuine "one off's" also.

    I'd use the statement "Common Sense" but we have to be careful with that one these days :rolleyes: (aimed at UKGC not yourself :p)
  28. Jul 18, 2017
  29. interlog

    interlog Meister Member MM webmeister

    I didn't close the account because of gambling issues nor did I self exclude. But the T's and C's of VS do state that once you ask for an account to be closed permanently, this is irreversible.

    But that section of the T's and C's sits outside of the responsible gambling section and I understand that others have had their account reopened.

    I asked VS and they will review it again in a few months time so fingers crossed they will let me reopen the account then.
  30. Jul 18, 2017
  31. geordiecolin

    geordiecolin Sells powdered water in the Gobi CAG PABnononaccred mm4

    West Sussex
    I recommend gender reassignment. It may be costly but nowhere argues against such a sensitive issue these days so you should be able to open a new account unchallenged :thumbsup:
  32. Sep 18, 2017
  33. Alexandre

    Alexandre Official Rep for Slotsmillion and Ladylucks webmeister

    Barcelona, Spain
    Respect Daniel :notworthy
    You're one of the most hardworking and knowledgeable game manager I've seen in this industry.
    The other one is working with us

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