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Kudos for Bet365 and Bellerock

Discussion in 'Online Casinos' started by Nifty29, Dec 16, 2006.

    Dec 16, 2006
  1. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Hi Gang

    I like to give credit where its due, and I have to say I has interactions with both Bellerock and Bet365 yesterday and my issues were resolved very quickly, the reps on the phone were extremely friendly and helpful, and I was connected straight away.

    Bellerock have been blasted in the past by many (including myself) but it seems that things are improving and we should recognise when good service is being provided, in the hope that some other casino managers may be reading and take a look at their own operations.

    Cheers
     
  2. Dec 16, 2006
  3. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Ya, Bellerock is sure providing good service, waiting hours and hours for a bonus to show up :rolleyes:

    They are not improving, they are going downhill in my opinion. And they take no measures to improve, they don't care.

    I'm glad you are getting good service, because I sure am not.
     
  4. Dec 16, 2006
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Er, Just how are they still going downhill when they have already hit rock bottom (pardon the pun).
     
  6. Dec 16, 2006
  7. worldly

    worldly Dormant account

    Occupation:
    manager
    Location:
    United States
    heh not even close to rock bottom yet. I hope they don't become another microgaming group to fall.
     
  8. Dec 16, 2006
  9. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA

    :lolup:
     
  10. Dec 16, 2006
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    Sorry, but BR has a long way to go to regain the trust of players after their "Gift CRAP" fiasco.

    Worldly: Even closer than you think. Have you read: http://www.casinomeister.com/forums/online-casinos/15533-gift-rap-100-free-spins.html ?
     
  12. Dec 16, 2006
  13. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
  14. Dec 16, 2006
  15. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    I am still satisfied with bellerock and the gaming club is still the number 1 casino I play at...
    I have never had a problem with them...
    KNOCK... On wood...
     
  16. Dec 16, 2006
  17. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    So you don't take their latest "gift crap" "promotion" as an insult, like many others do? :p
     
  18. Dec 17, 2006
  19. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    I think its fair to say that Belle Rock is generally regarded as one of the better groups, though they have always had a reputation for slow support which has improved recently, though could continue to do so!

    They lack the "personal" approach of some of the independent casinos IMO but I expect that with the larger companies and it's why I rarely play at "grouped" casinos. The Gift Wrap promo was poorly thought out, but they have built a generally good rep, and its definately good to see their support has improved. I think they benefitted frm the decision to decommission three brands at the start of this year. Four is plenty :)

    Bet365 have also built up a great rep which is good for Playtech too :thumbsup:
     
    Last edited: Dec 17, 2006
  20. Dec 17, 2006
  21. handkey

    handkey Dormant account webmeister

    Occupation:
    webmaster
    Location:
    NJ
    Bet365 has a good kudos and we often see their ADs when we watch the match of English Prem.
     

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