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King Solomon's complaint - resolved

Discussion in 'Online Casino and Poker Complaints - old section' started by seanjohn, Nov 24, 2004.

    Nov 24, 2004
  1. seanjohn

    seanjohn Banned User - Violation of posting rules

    These guys used to pay overnight or at least within 48 hours.

    I have made a withdrawal on the 16th and it has gone nowhere.
    I have yet another withdrawal made on 23rd. No money being sent.
    None were related to bonuses.

    Contacted support. They said nothing they can do.
    Contacted manager. No reply.

    Anybody experiencing the same? :confused:
  2. Nov 24, 2004
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

  4. Nov 24, 2004
  5. seanjohn

    seanjohn Banned User - Violation of posting rules

    Nope, as I didn't know they were the same yet I do notice the similarity of the bonuses they sometimes offer. And I need not PM him/her as I already got help from Live Chat.

    I finally could get a hold of a very smart representative, Thinus (turned out he was the person in charge), his service was excellent and I buy he explainations. Although I haven't received a penny yet, please, Casinomeister, feel free to mark this "resolved".

    I guess I was a bit overreactive, having experienced the slow payments by other RTGs in the past. King Solomon's has been the only RTG left on my computer for once a while already and I will continue my patronage once I REALLY get paid. :thumbsup:
  6. Nov 26, 2004
  7. SomeOtherSucker

    SomeOtherSucker Dormant account

    just been in a similar case, withdrew on 15th contacted them on 19th via live chat to be told that it was processed on 17th and could take 4-5 days (to Neteller!). spoke again on 22nd and was told they would pass it to the accounting department and it would take till the end of the week for them to investigate.

    Cash turned up in my neteller account 2 hours ago.
  8. Nov 29, 2004
  9. Wagerjunction

    Wagerjunction Dormant account

    Aff Manager
    Response from The Rep finally

    Hello Guys

    I have been off ill for a while and have finally beaten the dreaded flu bug.

    I have forwarded this thread on to the relevant people in our orginization as payment to players is a big priority with us -Always has been and always will be.

    Our players get paid but as always if there is anything that we can do to improve then we will.

    Thank you for the postings at any rate

  10. Nov 29, 2004
  11. two_card

    two_card Dormant account

    Cashed out 17NOV04
    Money in Neteller 25NOV04

    No reason to be slow.

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