Ok, I've just finished taking up a bonus offer after receiving a recommendation from Casinomeister.
I started playing Pontoon at $10 a hand and was surprised when I doubled and received two cards and busted. Not being used to Pontoon I carried on playing and it happened again, so I immediately stopped.
I checked the rules to make sure, and, as with BJ, when you double you only receive one card, so I telephoned customer support.
I gave support all the relevant details and they said that I should stop playing Pontoon, they would look into it and send me an e-mail as soon as possible. This had so far cost me $40 ($10 doubled twice).
So I transferred to BJ and had one of the most ridiculous losing streaks ever, but that is besides the point.
Having waited a couple of hours I telephoned support again. This time they checked my play log and noted two errors. To which support said that they would contact RTG to find out why the error occurred and get them to refund my money!?!? I pointed out that I had no connection with RTG and that my agreement was with them, and that I shouldn't have to wait days etc for them to repay me. The support guy sounded a little aggravated but stated that the $40 had been put back on my account. Total time between change of mind and refund; 3 seconds!?!
I then proceeded to lose it at the same rapid rate as before although I did venture another go at Pontoon which again gave me two cards on a double (fortunately didn't bust me this time).
So with suspicious Blackjack, a severe software glitch in Pontoon and terrible customer service, how does this casino manage to get recommended by Casinomeister?
Be warned, stay away.
I started playing Pontoon at $10 a hand and was surprised when I doubled and received two cards and busted. Not being used to Pontoon I carried on playing and it happened again, so I immediately stopped.
I checked the rules to make sure, and, as with BJ, when you double you only receive one card, so I telephoned customer support.
I gave support all the relevant details and they said that I should stop playing Pontoon, they would look into it and send me an e-mail as soon as possible. This had so far cost me $40 ($10 doubled twice).
So I transferred to BJ and had one of the most ridiculous losing streaks ever, but that is besides the point.
Having waited a couple of hours I telephoned support again. This time they checked my play log and noted two errors. To which support said that they would contact RTG to find out why the error occurred and get them to refund my money!?!? I pointed out that I had no connection with RTG and that my agreement was with them, and that I shouldn't have to wait days etc for them to repay me. The support guy sounded a little aggravated but stated that the $40 had been put back on my account. Total time between change of mind and refund; 3 seconds!?!
I then proceeded to lose it at the same rapid rate as before although I did venture another go at Pontoon which again gave me two cards on a double (fortunately didn't bust me this time).
So with suspicious Blackjack, a severe software glitch in Pontoon and terrible customer service, how does this casino manage to get recommended by Casinomeister?
Be warned, stay away.