Casino Complaint king neptunes casino live chat, hilarious unless it was my money :-(

I was thinking about SMS verification. It's pretty simple.

Player registers at casino and provides their credentials and cellphone number. Then we can check it and find out if it belongs to the new player or not. If yes, then we can send a special code via SMS, and all player will have to do is to submit this code to us. And if everything is correct - his account will be marked as "verified".

Something like that.

UPD: I think mods should move few last pages to the new thread, since it's a bit "off topic" now...
 
I was thinking about SMS verification. It's pretty simple.

Player registers at casino and provides their credentials and cellphone number. Then we can check it and find out if it belongs to the new player or not. If yes, then we can send a special code via SMS, and all player will have to do is to submit this code to us. And if everything is correct - his account will be marked as "verified".

Something like that.

UPD: I think mods should move few last pages to the new thread, since it's a bit "off topic" now...

This will only work with a contract service. Many phones are on "pay as you go", and there is no need to register your details with the phone provider, since no debt can be built up. The phone only works when credit is loaded onto that number, so the phone company does not need to know who uses that phone - it will get it's money anyway.

The additional data needed to properly verify a phone would probably not be available to a private company due to the data protection laws.

A fraudster could get a SIM, load it with nominal credit, and use it to receive the SMS code. When they are done, they chuck that SIM away, and get another.

Criminals use this type of phone service because it offers a supply of short term unregistered numbers.

My bank have something along these lines that works by landline. I log in, submit the transactions, and then an automated service phones my landline, and at the same time a 4 digit code is presented on the screen. In order to verify it is me accessing my account, I then have to enter the code on my screen into my landline handset, and correct entry authorises my transaction request. This means that I have to be home when I do this, but it means no-one without access to my landline handset can move money out of my account, even if they were able to log in.

A landline number can be verified, tied to a specific address, and a named bill payer.
 
It's important to note that we are talking about an incredibly SMALL percentage of players here, mostly from ONE country.

If this was a WIDESPREAD issue I could understand the call for operators to INVEST in other methods of identifying players, but it is NOT.

It is FAR more practical for the few players affected to get PROACTIVE and find a way to prove their identity THEMSELVES.

I don't understand why people these days just want someone ELSE to take RESPONSIBILITY for everything. If you WANT to gamble online, then GET the required documents, choose a different casino, or FORGET it altogether. It isn't a RIGHT to be able to gamble online......just like someone who can't find a way to DEPOSIT, they just can't PLAY until they DO.
 
It's important to note that we are talking about an incredibly SMALL percentage of players here, mostly from ONE country.

If this was a WIDESPREAD issue I could understand the call for operators to INVEST in other methods of identifying players, but it is NOT.

It is FAR more practical for the few players affected to get PROACTIVE and find a way to prove their identity THEMSELVES.

I don't understand why people these days just want someone ELSE to take RESPONSIBILITY for everything. If you WANT to gamble online, then GET the required documents, choose a different casino, or FORGET it altogether. It isn't a RIGHT to be able to gamble online......just like someone who can't find a way to DEPOSIT, they just can't PLAY until they DO.

This is bollocks, players can ONLY utilise what is available to them to prove their identity. Simply "getting proactive" is no good if the OPERATORS are not interested.

We CAN prove our identity in the UK, just not in the narrow way defined by operators. Our government are confident that what currently exists is more than enough for the purpose, and it is not up to US, but the GOVERNMENT to make changes after lobbying from the business community.

The responsibilty lies with the BUSINESS community to lobby the government to change the current system so as to be more business friendly.

The SIMPLEST solution would be for the DVLA to issue "ID proof only" driving licenses that ANYONE can apply for so that they have a well recognised ID document.

Currently, this is not open to UK players unable to drive, and even though it seems pretty easy to circumvent the rules, it is ILLEGAL to misrepresent your qualifications in order to get hold of a photo ID from the DVLA.

It seems those who think the business community should expect the TAXPAYER to foot the bill for things that THEY want, but the government feel are not necessary for "national security" are members of the "priviliged classes" who feel that the POOREST members of society should fork out in order to save the RICHER members of society money.
This may be fine in a right wing or totalitarian state, but is doomed to eventual failure in a state where EVERYBODY has a right to a fair share, and a fair deal.

The UK may have a right wing government now, but if businesses screw the ordinary people, and then Labour get in, those businesses will be punished.

When Labour got in back in 1997, one of their FIRST moves was to impose an arbitrary "windfall tax" on the banking sector, who were considered to have made "a killing" at the expense of the ordinary working man/woman. Now even the TORIES are punishing the banks with extra taxes as a "payback" for wrecking the economy with their GAMBLING on obscure financial instruments that almost no-one understood.

The gambling sector could end up on the receiving end of draconian restrictions if it is felt that they have abused their position to "rip off" customers rather than provide a fair service.

The ASA has ALREADY ruled against Betfair, and one important part of that ruling was that they considered the promotion to have been administered unfairly. Just because the ASA are "toothless" NOW when it comes to actually doing something about it does not mean they will ALWAYS lack effective powers to deal with companies who dismiss their rulings.

It would be just as easy to have the current systems for proving ID ruled as "unfairly administrated", and just because the right complaints have not yet been made to the right regulator now, doesn't mean that this issue will always be safe from such an investigation.

Internet commerce really IS now being taken as seriously as any other form of commerce, and many of the loopholes that the internet now permits will be steadily closed off as new rules are implemented.

Credit card companies are already trying to control their exposure to bad debt due to gambling, and many cards from the UK no longer work at online casinos.

I tested many of the cards I have held, and of around a dozen tested, only ONE works smoothly, another worked 50% of the time, and was blocked by the bank the other 50% of the time. A third, a debit card, only seemed to work for small deposits of around £100 to £200 - anything more and the bank blocked it. All the rest were blocked by the bank from the start, they simply would not process transactions marked as "gambling". The blocked cards would not even work with Neteller.

Online gambling is clearly gaining a negative reputation among the banks as a legitimate leisure activity. Arguments about ID will be irrelevant if players find it too hard to find a way to deposit. I doubt the UK players will fight as hard as the US players did to circumvent the system, and operators could find themselves considering some of the tricks they tried in the US in order to trick UK banks into not blocking gambling deposits.
The banks will almost certainly be lobbying the government to sway it's decision when it comes to reviewing the way online gambling is currently governed, and the motive would be to take the bad debt risk away from the banks, and place it elsewhere.
 
They are part of the River Belle group and they ARE accredited.

You can contact their rep HERE.

i did write him a week ago but no answer yet.
it seems these guys are just being afraid of really writing down their excuses
for not paying. no wonder, they simply have no good reasons for that...
 
This is bollocks, players can ONLY utilise what is available to them to prove their identity. Simply "getting proactive" is no good if the OPERATORS are not interested.

We CAN prove our identity in the UK, just not in the narrow way defined by operators. Our government are confident that what currently exists is more than enough for the purpose, and it is not up to US, but the GOVERNMENT to make changes after lobbying from the business community.

The responsibilty lies with the BUSINESS community to lobby the government to change the current system so as to be more business friendly.

The SIMPLEST solution would be for the DVLA to issue "ID proof only" driving licenses that ANYONE can apply for so that they have a well recognised ID document.

Currently, this is not open to UK players unable to drive, and even though it seems pretty easy to circumvent the rules, it is ILLEGAL to misrepresent your qualifications in order to get hold of a photo ID from the DVLA.

It seems those who think the business community should expect the TAXPAYER to foot the bill for things that THEY want, but the government feel are not necessary for "national security" are members of the "priviliged classes" who feel that the POOREST members of society should fork out in order to save the RICHER members of society money.
This may be fine in a right wing or totalitarian state, but is doomed to eventual failure in a state where EVERYBODY has a right to a fair share, and a fair deal.

The UK may have a right wing government now, but if businesses screw the ordinary people, and then Labour get in, those businesses will be punished.

When Labour got in back in 1997, one of their FIRST moves was to impose an arbitrary "windfall tax" on the banking sector, who were considered to have made "a killing" at the expense of the ordinary working man/woman. Now even the TORIES are punishing the banks with extra taxes as a "payback" for wrecking the economy with their GAMBLING on obscure financial instruments that almost no-one understood.

The gambling sector could end up on the receiving end of draconian restrictions if it is felt that they have abused their position to "rip off" customers rather than provide a fair service.

The ASA has ALREADY ruled against Betfair, and one important part of that ruling was that they considered the promotion to have been administered unfairly. Just because the ASA are "toothless" NOW when it comes to actually doing something about it does not mean they will ALWAYS lack effective powers to deal with companies who dismiss their rulings.

It would be just as easy to have the current systems for proving ID ruled as "unfairly administrated", and just because the right complaints have not yet been made to the right regulator now, doesn't mean that this issue will always be safe from such an investigation.

Internet commerce really IS now being taken as seriously as any other form of commerce, and many of the loopholes that the internet now permits will be steadily closed off as new rules are implemented.

Credit card companies are already trying to control their exposure to bad debt due to gambling, and many cards from the UK no longer work at online casinos.

I tested many of the cards I have held, and of around a dozen tested, only ONE works smoothly, another worked 50% of the time, and was blocked by the bank the other 50% of the time. A third, a debit card, only seemed to work for small deposits of around £100 to £200 - anything more and the bank blocked it. All the rest were blocked by the bank from the start, they simply would not process transactions marked as "gambling". The blocked cards would not even work with Neteller.

Online gambling is clearly gaining a negative reputation among the banks as a legitimate leisure activity. Arguments about ID will be irrelevant if players find it too hard to find a way to deposit. I doubt the UK players will fight as hard as the US players did to circumvent the system, and operators could find themselves considering some of the tricks they tried in the US in order to trick UK banks into not blocking gambling deposits.
The banks will almost certainly be lobbying the government to sway it's decision when it comes to reviewing the way online gambling is currently governed, and the motive would be to take the bad debt risk away from the banks, and place it elsewhere.

Most of what you said is irrelevant (bollocks as you put it)

If the problem affected a lot of players maybe something should be done at a higher level......but it doesn't.

We're talking about a handful of players having to do extra leg work to prove who they are. Blame the fraudsters for creating the need for such stringency, not the operators for protecting their businesses.
 
Most of what you said is irrelevant (bollocks as you put it)

If the problem affected a lot of players maybe something should be done at a higher level......but it doesn't.

We're talking about a handful of players having to do extra leg work to prove who they are. Blame the fraudsters for creating the need for such stringency, not the operators for protecting their businesses.

This the is the term "fraudsters" can be used the the wrong context with casinos.

At the moment casinos that are rogue/not quite accredited can use that term to void off players winnings needlessly.

Massive changes are being made in the casino industry and the US which was once a firm market has pretty much closed its doors. Casinos like the grande prive group focused on USA customers when they started up on the software they now use. They gave free chips galore, and ok looking bonuses. Im guessing they believed the USA was a solid market thus often made people residing in other countrys unable to even login (where the error said the casino was by invitation only). Now the tables have turned and sooner or later that group will sink. They said no to many outside the USA, now they have no choice but to let others play people dont want to know since they will say "you didnt want my cash when I opened my account so your not having it now".


If we look at things the UK gambling market is booming. B+M casinos opening frequently, more bookies being opened everywhere and none of them seem to close. Advertising on tv has increased thus the online market is booming.

The UK will eventually be 1 of the biggest targets because the £ is 1 of the strongest currencys in the world. A lot of casinos play in just USD meaning if someone from the UK was going to play it means they get more playtime for their deposit. I.e £50 = $80, whereas $50AUS = just $52. This is more attractive because 80 $1 spins sounds better than 50 £1 spins and for casinos that have a minimum deposit amount of $20 a UK player only has to spend £12 to play. Sure some casinos do have a wider range of currencys to play in but most have EUR/GBP/USD or just USD.

Think about it nowadays in the UK for generations to come. Many people I know dont even have enough cash for driving lessons let alone a car because its really pricey nowadays. Many people wont bother getting a provisional or driving licence because they wont want the excess cost a car can bring (insurance, tax, mot, the car itself and constantly rising fuel prices) so see no point in getting them unless they were going to use them.

People also are not going overseas as much. They typical brit who would be likely to gamble may want to go overseas for a booze trip, cheap drinks, etc. The problem now though is beer is not as cheap there as it used to be. Too many people are starting to brew their own instead. Its not like the past where a day trip to france could get you a car full of booze n fags for a few quid since the euro has stepped in.

With all the security measures also put in place so far (having to have an interview and countersigning) thats going to put off more people wanting to get 1
 

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