Dear Chuchu,Playing with words?
The following is what you wrote to me:
Monday at 5:48 PM
Here is the reply from our Head of CS:
we used to cashout him and he was verified - that is 100% true.
The issue is - player has removed some of his documents that were verified from his profile.
that is why all KYC process - has to be done from the scratch.
When Cashout is rejected - player received an auto email with the reason+ explanation.
What to do - Upload requested docs:
- Proof of identity: photo of passport or ID card (front and back in color)
Ruslan Legenzov, Head of Affiliates@King Billy Affiliates
Did you not say it was I who removed the docs and that the kyc has to be done from scratch. You can argue as you like that you werent lying but basically now you denied a cadhout because you nnow do not accept a scanned id card. I notice you denied my cashout again. I am not going to be coerced into providing a photo of my ID when I am not in the wrong. I have my principles. I was verified, you changed your policy and denied a perfectly legitimate cashout.
I want to shed again more light to the case.
We have recently noticed that one of the KYC docs has been recently removed. That was the reason we kindly asked you about uploading a photo of missing document. But due to your personal principles, you didn't want to provide it. That's why we were stuck at this point.
We don't want to heat up the situation, and we suggest to make another withdrawal request that will be approved asap.