eCORGA complaint sent and complaint sent to 888.com
See below complaint sent to eCORGA.
New to the forum and new to online gambling (Except poker) and I have had a rubbish experience with 888.com. I would strongly discourage anyone from using them as it seems a rediculous policy they have.
You can deposit money, risk it and unless you spend £3000 on the tables, you can only cash out what you put in??? does that sound fair?
See below complaint sent to eCORGA.
New to the forum and new to online gambling (Except poker) and I have had a rubbish experience with 888.com. I would strongly discourage anyone from using them as it seems a rediculous policy they have.
You can deposit money, risk it and unless you spend £3000 on the tables, you can only cash out what you put in??? does that sound fair?
I have had an 888.com acount for a long time, I have not managed to read the many different terms and conditions as I am dislexic and struggle to read a lot of information and understand it.
I deposited £200.00 to my account and I was given a "Bonus" that I did not ask for nor want, there was no clear option to "Opt out" and I proceeded to the tables and my bankroll increased to £400+ (Exact amount not easy to find out)
I thought as a step towards reasonable gambling as I have had a problem in the past to withdraw my initial deposit of £200 and continue to play with the remainder of my bankroll. When I processed the withdrawal, the remaining amount vanished and I was told because there was an active bonus the winnings were void.
I find this to be a scam as a strong believer in responsible gambling, I should have been able to cash out any winnings from the casino less any unelegible bonus amount.
I would like to add, further research has been carried out online and many users fall foul of this scam and it should not be allowed to happen. If I had lost the £200, it would have been taken without question, so why should the winnings be questioned. I would now like to cash out all winnings and cancel my account as I do not feel I can trust this company any more. I will make sure my feelings are communicated to my friends and family too.