Bitch and Moan kevins VS 888.COM Bonus

kevins

Dormant account
Joined
Apr 15, 2012
Location
Sheffield
eCORGA complaint sent and complaint sent to 888.com

See below complaint sent to eCORGA.

New to the forum and new to online gambling (Except poker) and I have had a rubbish experience with 888.com. I would strongly discourage anyone from using them as it seems a rediculous policy they have.

You can deposit money, risk it and unless you spend £3000 on the tables, you can only cash out what you put in??? does that sound fair?

I have had an 888.com acount for a long time, I have not managed to read the many different terms and conditions as I am dislexic and struggle to read a lot of information and understand it.
I deposited £200.00 to my account and I was given a "Bonus" that I did not ask for nor want, there was no clear option to "Opt out" and I proceeded to the tables and my bankroll increased to £400+ (Exact amount not easy to find out)
I thought as a step towards reasonable gambling as I have had a problem in the past to withdraw my initial deposit of £200 and continue to play with the remainder of my bankroll. When I processed the withdrawal, the remaining amount vanished and I was told because there was an active bonus the winnings were void.
I find this to be a scam as a strong believer in responsible gambling, I should have been able to cash out any winnings from the casino less any unelegible bonus amount.
I would like to add, further research has been carried out online and many users fall foul of this scam and it should not be allowed to happen. If I had lost the £200, it would have been taken without question, so why should the winnings be questioned. I would now like to cash out all winnings and cancel my account as I do not feel I can trust this company any more. I will make sure my feelings are communicated to my friends and family too.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
eCORGA complaint sent and complaint sent to 888.com

See below complaint sent to eCORGA.

New to the forum and new to online gambling (Except poker) and I have had a rubbish experience with 888.com. I would strongly discourage anyone from using them as it seems a rediculous policy they have.

You can deposit money, risk it and unless you spend £3000 on the tables, you can only cash out what you put in??? does that sound fair?

You deposited, and received a bonus. You would then need to complete a wagering requirement before you can withdraw anything. Instead of completing this wagering, you decided to pull out your own deposit and continue to play with their money, which is comprised of the winnings. I think I've got it right so far?

When you withdrew your deposit, the casino wiped out the bonus and winnings. You are upset that you weren't allowed to pull your own money out and play virtually risk-free. Yes?

Your grounds for complaint are:

1. Dyslexia. You couldn't read or understand the terms and conditions.

2. You had gambling problems in the past and you weren't allowed to take back your deposit without consequence.

3. You don't believe there should be any restrictions in regards to bonuses and it is all a scam.


Well, firstly you write very well for someone with dyslexia. I've known some others in that same boat who really struggle with expression.....but maybe yours is very mild. So, if that's the case, there's no real excuse not to read and understand the terms. I mean, you're basically saying you knowingly agreed to a contract/agreement that you didn't/couldn't understand.....that in itself is a very poor choice, and, dyslexic or not, it is no excuse. If you weren't able to comprehend the terms, you should have had someone assist you e.g have a friend read them to you. Sorry, but complaint #1 is bogus....it is like a player who cannot speak or comprehend English depositing and taking a bonus and insisting the rules don't apply to them because they couldn't read them. It's ridiculous.

Your second complaint is strange, and makes me wonder about the first one again. You say you've had gambling problems in the past, but that you're "New to online gambling except poker". Well, even poker rooms have bonuses and terms, so how did you manage to read those? Sorry, but I'm not convinced, because you ADMIT that you didn't want the bonus, BUT took no steps to have it removed I.e contact support, but rather you went to the tables and played.....even though you ADMIT you didn't understand what you were getting into (not convinced of that either).

Lastly, you think that when you receive a bonus I.e. the casinos money, you should be able to withdraw your deposit at any time and play on their dime. Well, there are a few places that allow this (minus bonus amount) but they are few, and 888.com is not one of them (which you would have known had you read and understood the terms). So, in your opinion its a scam. Well, its a case of "there's no such thing as a free lunch" which any reasonable person knows, and such a person would also know there will be restrictions on what you can or cannot do with your bonus money.

Requiring players to wager a certain amount before being able to withdraw anything is a reasonable method for the casino to give itself a reasonable chance to win to counter the extra chance they have afforded the player by giving them extra funds, and it is not an industry-wide "scam' as you claim (from your extensive experience in online casinos).....nor is it a huge issue for reasonable and sensible players. What most definitely IS a "scam" of sorts and a major issue is players not bothering to read and understand the terms attached to the bonuses they accept.....and then screaming blue murder when they lose their winnings because they broke a rule they "didn't know about". Well, in these cases, as in yours, it is because they did not read and understand the terms, EVEN though they agree to these terms when creating their account even before making a deposit (which I'm sure neither they nor you did either).

The fact that you're dyslexic means that you should have done even MORE than the average player to ensure you understood your obligations. Sorry, but it is not an excuse.

Treat this as a learning experience, as you have no chance with ecogra. If you require assistance with terms etc in future, I'm happy to help you as I'm sure others are too. Just accept you made a mistake and use it to grow wiser.
 

kevins

Dormant account
Joined
Apr 15, 2012
Location
Sheffield
Thanks for your reply Nifty,

I have got a friend to write my complaint letter and yes sure, she should have read the T&C

but I would like to clarify these points

1) I deposited £200
2) I risked the £200 and won £400+
3) I did not get any bonus as I had not made the wagering requirements - I did not ask for one and thought I would get it once I hit the requirements.
4) I was not told when I cashed out £200 that I would lose the rest. Had I known this I would have continued to play until I had reached that amount
5) In a real casino I would win a few thousand, cash it out and keep playing with the profit. Why not online??? not a free lunch but a safe "Bank" to stop me gambling more than I want - I was in for £200 - had won £400 so wanted to keep £200 "Safe"

I can not understand even if this is not a scam, how you can justify there terms. If you play and win, you cant walk away until you give them a chance to win it back - rediculous. I was not told I had a bonus when I joined up and was not told I could not cash out until wagering amounts were met. the first I know of it is when the balance dropped to £0 when I put a cash out request in.

If I cashed out £10 - it would have still wiped off the winnings.

Would there be any decent sites online that work in a simple way or are they all the same?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hi Kevin

Kudos to you for being adult about it all :)

If you didn't receive a bonus, there cannot be any wagering required. The casino must have added a bonus to your account at some point.

Can you post a transaction list at all? Maybe contact the casino and ask then to show when you received a bonus and for what amount.

If they won't provide you with this information, or you are still not happy, visit this page for more advice:

https://www.casinomeister.com/player-arbitration-pab/

I'm a little confused however, as you initially stated you DID receive a bonus and couldn't opt out, but just now you state you did not receive a bonus. The information is extremely important.



Thanks for your reply Nifty,

I have got a friend to write my complaint letter and yes sure, she should have read the T&C

but I would like to clarify these points

1) I deposited £200
2) I risked the £200 and won £400+
3) I did not get any bonus as I had not made the wagering requirements - I did not ask for one and thought I would get it once I hit the requirements.
4) I was not told when I cashed out £200 that I would lose the rest. Had I known this I would have continued to play until I had reached that amount
5) In a real casino I would win a few thousand, cash it out and keep playing with the profit. Why not online??? not a free lunch but a safe "Bank" to stop me gambling more than I want - I was in for £200 - had won £400 so wanted to keep £200 "Safe"

I can not understand even if this is not a scam, how you can justify there terms. If you play and win, you cant walk away until you give them a chance to win it back - rediculous. I was not told I had a bonus when I joined up and was not told I could not cash out until wagering amounts were met. the first I know of it is when the balance dropped to £0 when I put a cash out request in.

If I cashed out £10 - it would have still wiped off the winnings.

Would there be any decent sites online that work in a simple way or are they all the same?
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
Thanks for your reply Nifty,

I have got a friend to write my complaint letter and yes sure, she should have read the T&C

but I would like to clarify these points

1) I deposited £200
2) I risked the £200 and won £400+
3) I did not get any bonus as I had not made the wagering requirements - I did not ask for one and thought I would get it once I hit the requirements.
4) I was not told when I cashed out £200 that I would lose the rest. Had I known this I would have continued to play until I had reached that amount
5) In a real casino I would win a few thousand, cash it out and keep playing with the profit. Why not online??? not a free lunch but a safe "Bank" to stop me gambling more than I want - I was in for £200 - had won £400 so wanted to keep £200 "Safe"

I can not understand even if this is not a scam, how you can justify there terms. If you play and win, you cant walk away until you give them a chance to win it back - rediculous. I was not told I had a bonus when I joined up and was not told I could not cash out until wagering amounts were met. the first I know of it is when the balance dropped to £0 when I put a cash out request in.

If I cashed out £10 - it would have still wiped off the winnings.

Would there be any decent sites online that work in a simple way or are they all the same?

Most are pretty simple, as long as you make sure they know ... in their live chat ... that you do not want any bonus.
Not all respect this, but I'd suggest you try out 32Red Casino, and let them know before you deposit and play, that you do not wish to recieve any bonuses. These guys are top notch, and if you ask them to do something, they do it.
That way you can withdraw any amount you want, at any time, without a problem. (I should say, that some casinos request, that you wager your deposit once, before a withdrawal is permitted, to avoid being used as a cheap bank...read money laundry).
 

kevins

Dormant account
Joined
Apr 15, 2012
Location
Sheffield
This is the transaction details, it did apply a bonus at the start but was never placed into my account???/available funds

Date Time Bet Amount Profit BankRoll/Available Game - Activity Table Credit BankRoll/Available Available for offering Free Play WR Points Curr. WR Multiplier
15/04/2012 15:11 Authentication - Live Dealer
15/04/2012 15:14 0 LOGIN 0
15/04/2012 15:27 Authentication - Live Baccarat
15/04/2012 15:27 Authentication - Live Baccarat
15/04/2012 15:34 Authentication - Triple Card Poker
15/04/2012 15:35 Authentication -
15/04/2012 15:35 Authentication -
15/04/2012 15:41 100 Bonus
15/04/2012 15:41 200 Deposit
15/04/2012 15:45 200 Blackjack - Withdraw from bankroll 10 200 Not Free Play 0 0.1
15/04/2012 15:46 200 Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 15:46 10 -10 290 BlackJack 0 290 290
15/04/2012 15:46 200 Blackjack - Withdraw from bankroll 10 200 Not Free Play 0 0.1
15/04/2012 15:46 200 Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 15:46 10 10 300 BlackJack 20 300 300
15/04/2012 15:46 200 Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 15:46 200 Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 15:47 200 Craps - Withdraw from bankroll 5 200 Not Free Play 0 0.05
15/04/2012 15:47 200 Craps - Return funds to bankroll 1 200 Not Free Play 0 0.05
15/04/2012 15:47 5 0 295 Craps 1 295
15/04/2012 15:47 200 Craps - Return funds to bankroll 1 200 Not Free Play 0 0.05
15/04/2012 15:47 0 0 295 Craps 1 295
15/04/2012 15:47 200 Craps - Return funds to bankroll 1 200 Not Free Play 0 0.05
15/04/2012 15:47 0 0 295 Craps 1 295
15/04/2012 15:47 Authentication - Live BJ
15/04/2012 15:47 200 Craps - Return funds to bankroll 1 200 Not Free Play 0 0.05
15/04/2012 15:47 0 0 295 Craps 1 295
15/04/2012 15:47 200 Craps - Return funds to bankroll 1 200 Not Free Play 0 0.05
15/04/2012 15:47 0 0 295 Craps 1 295
15/04/2012 15:47 200 Craps - Return funds to bankroll 1 200 Not Free Play 0 0.05
15/04/2012 15:47 0 0 295 Craps 1 295
15/04/2012 15:48 200 Craps - Withdraw from bankroll 6 200 Not Free Play 0 0.05
15/04/2012 15:48 200 Craps - Return funds to bankroll 0 200 Not Free Play 0 0.05
15/04/2012 15:48 5 3.48 293.48 Craps 0 293.48
15/04/2012 15:49 200 Craps - Withdraw from bankroll 4 200 Not Free Play 0 0.05
15/04/2012 15:49 200 Craps - Return funds to bankroll 0 200 Not Free Play 0 0.05
15/04/2012 15:49 4 0 289.48 Craps 0 289.48
15/04/2012 15:49 200 Craps - Return funds to bankroll 0 200 Not Free Play 0 0.05
15/04/2012 15:49 200 Craps - Return funds to bankroll 0 200 Not Free Play 0 0.05
15/04/2012 15:51 200 Live BJ - Withdraw from bankroll 50 200 Not Free Play 0 0.1
15/04/2012 15:51 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 15:52 200 Live BJ - Return funds to bankroll 100 200 Not Free Play 0 0.1
15/04/2012 15:52 200 Live BJ - Withdraw from bankroll 25 200 Not Free Play 0 0.1
15/04/2012 15:52 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 15:54 200 Live BJ - Withdraw from bankroll 50 200 Not Free Play 0 0.1
15/04/2012 15:54 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 15:54 200 Live BJ - Withdraw from bankroll 25 200 Not Free Play 0 0.1
15/04/2012 15:54 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 15:56 189.48 Live BJ - Withdraw from bankroll 50 189.48 Not Free Play 0 0.1
15/04/2012 15:56 189.48 Live BJ - Return funds to bankroll 0 189.48 Not Free Play 0 0.1
15/04/2012 15:56 Authentication -
15/04/2012 15:56 Authentication -
15/04/2012 15:57 200 Live BJ - Return funds to bankroll 100 200 Not Free Play 0 0.1
15/04/2012 15:57 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 15:57 50 100 339.48 Live BJ 100 339.48 339.48
15/04/2012 15:58 200 Live BJ - Withdraw from bankroll 75 200 Not Free Play 0 0.1
15/04/2012 15:58 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:00 25 0 314.48 Live BJ 0 314.48 314.48
15/04/2012 16:00 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:00 200 Live BJ - Return funds to bankroll 150 200 Not Free Play 0 0.1
15/04/2012 16:01 364.48 LOGOUT 364.48
15/04/2012 16:03 50 100 289.48 Live BJ 100 289.48 289.48
15/04/2012 16:03 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:03 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:03 75 0 239.48 Live BJ -25 239.48 239.48
15/04/2012 16:06 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:06 75 150 364.48 Live BJ 150 364.48 364.48
15/04/2012 16:15 Authentication -
15/04/2012 16:15 Authentication -
15/04/2012 16:15 Authentication -
15/04/2012 16:16 Authentication - Live Roulette
15/04/2012 16:17 364.48 LOGIN 364.48
15/04/2012 16:21 200 Live roulette - Withdraw from bankroll 20 200 Not Free Play 0 0.5
15/04/2012 16:21 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:22 200 Live roulette - Return funds to bankroll 36 200 Not Free Play 0 0.5
15/04/2012 16:22 200 Live roulette - Withdraw from bankroll 25 200 Not Free Play 0 0.5
15/04/2012 16:22 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:23 200 Live roulette - Withdraw from bankroll 30 200 Not Free Play 0 0.5
15/04/2012 16:23 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:24 200 Live roulette - Withdraw from bankroll 30 200 Not Free Play 0 0.5
15/04/2012 16:24 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:25 200 Live roulette - Return funds to bankroll 36 200 Not Free Play 0 0.5
15/04/2012 16:25 200 Live roulette - Withdraw from bankroll 30 200 Not Free Play 0 0.5
15/04/2012 16:25 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:26 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:26 200 Live roulette - Withdraw from bankroll 60 200 Not Free Play 0 0.5
15/04/2012 16:26 200 Live roulette - Return funds to bankroll 144 200 Not Free Play 0 0.5
15/04/2012 16:27 200 Live roulette - Withdraw from bankroll 60 200 Not Free Play 0 0.5
15/04/2012 16:27 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:27 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:27 20 36 380.48 Live Roulette 36 380.48 380.48
15/04/2012 16:27 200 Live roulette - Return funds to bankroll 72 200 Not Free Play 0 0.5
15/04/2012 16:28 25 0 355.48 Live Roulette 0 355.48 355.48
15/04/2012 16:28 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:28 200 Live roulette - Withdraw from bankroll 60 200 Not Free Play 0 0.5
15/04/2012 16:28 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:28 200 Live roulette - Return funds to bankroll 72 200 Not Free Play 0 0.5
15/04/2012 16:29 200 Live roulette - Withdraw from bankroll 12 200 Not Free Play 0 0.5
15/04/2012 16:29 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:29 200 Live roulette - Return funds to bankroll 72 200 Not Free Play 0 0.5
15/04/2012 16:30 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:30 30 0 325.48 Live Roulette 0 325.48 325.48
15/04/2012 16:30 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:30 30 36 331.48 Live Roulette 36 331.48 331.48
15/04/2012 16:31 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:31 30 0 301.48 Live Roulette 0 301.48 301.48
15/04/2012 16:31 Authentication - Live BJ
15/04/2012 16:31 200 Crazy Blackjack - Withdraw from bankroll 42 200 Not Free Play 0 0.1
15/04/2012 16:32 200 Crazy Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:32 20 21.5 490.98 Crazy BlackJack 55 490.98 490.98
15/04/2012 16:32 20 -8.5 482.48 Crazy BlackJack 55 482.48 482.48
15/04/2012 16:33 200 Crazy Blackjack - Withdraw from bankroll 26 200 Not Free Play 0 0.1
15/04/2012 16:33 200 Crazy Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:33 25 -13.5 468.98 Crazy BlackJack 12.5 468.98 468.98
15/04/2012 16:33 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:33 60 72 409.48 Live Roulette 72 409.48 409.48
15/04/2012 16:33 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:33 12 72 469.48 Live Roulette 72 469.48 469.48
15/04/2012 16:33 60 144 385.48 Live Roulette 144 385.48 385.48
15/04/2012 16:33 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:33 60 72 397.48 Live Roulette 72 397.48 397.48
15/04/2012 16:33 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 16:33 200 Crazy Blackjack - Withdraw from bankroll 26 200 Not Free Play 0 0.1
15/04/2012 16:33 200 Crazy Blackjack - Withdraw from bankroll 36 200 Not Free Play 0 0.1
15/04/2012 16:33 200 Crazy Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:33 35 -6 462.98 Crazy BlackJack 30 462.98 462.98
15/04/2012 16:33 200 Crazy Blackjack - Withdraw from bankroll 26 200 Not Free Play 0 0.1
15/04/2012 16:33 200 Crazy Blackjack - Withdraw from bankroll 36 200 Not Free Play 0 0.1
15/04/2012 16:34 200 Crazy Blackjack - Withdraw from bankroll 56 200 Not Free Play 0 0.1
15/04/2012 16:34 200 Crazy Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:34 55 -56 406.98 Crazy BlackJack 0 406.98 406.98
15/04/2012 16:34 200 Crazy Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:34 200 Crazy Blackjack - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:36 200 Live BJ - Withdraw from bankroll 50 200 Not Free Play 0 0.1
15/04/2012 16:36 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:37 200 Live BJ - Withdraw from bankroll 100 200 Not Free Play 0 0.1
15/04/2012 16:37 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:39 200 Live BJ - Return funds to bankroll 200 200 Not Free Play 0 0.1
15/04/2012 16:39 200 Live BJ - Withdraw from bankroll 50 200 Not Free Play 0 0.1
15/04/2012 16:39 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:41 200 Live BJ - Withdraw from bankroll 75 200 Not Free Play 0 0.1
15/04/2012 16:41 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:42 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:42 50 0 356.98 Live BJ 0 356.98 356.98
15/04/2012 16:42 200 Live BJ - Return funds to bankroll 150 200 Not Free Play 0 0.1
15/04/2012 16:45 100 200 456.98 Live BJ 200 456.98 456.98
15/04/2012 16:45 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:46 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:46 50 0 406.98 Live BJ 0 406.98 406.98
15/04/2012 16:48 200 Live BJ - Return funds to bankroll 0 200 Not Free Play 0 0.1
15/04/2012 16:48 75 150 481.98 Live BJ 150 481.98 481.98
15/04/2012 16:54 Authentication - Live Roulette
15/04/2012 16:57 Authentication -
15/04/2012 16:57 Authentication -
15/04/2012 16:59 200 Live roulette - Withdraw from bankroll 40 200 Not Free Play 0 0.5
15/04/2012 16:59 200 Live roulette - Return funds to bankroll 0 200 Not Free Play 0 0.5
15/04/2012 17:00 Authentication -
15/04/2012 17:02 Authentication -
15/04/2012 17:02 Authentication -
15/04/2012 17:03 Authentication -
15/04/2012 17:03 Authentication -
15/04/2012 17:04 -200 Cashout
15/04/2012 17:06 0 Live roulette - Return funds to bankroll 0 0 Not Free Play 0 0.5
15/04/2012 17:06 40 0 441.98 Live Roulette 0 441.98 441.98
15/04/2012 17:31 Authentication -
15/04/2012 17:34 Authentication -
15/04/2012 17:34 Authentication -
15/04/2012 17:35 200 Transfer
15/04/2012 17:42 -200 Cashout
15/04/2012 17:42 0 LOGOUT 0
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Sorry kevins, but terms like these apply at nearly ALL casinos when a bonus comes in to play.
If the casinos did not have Wagering Requirements (WR), then they would literally be giving away free cash and would go bust in no time.

I'm not a huge fan of 888, but this is definitely NOT a "scam".
Hopefully a mod will change the thread title to something more appropriate.

KK
 

raj

Dormant account
Joined
Jan 8, 2009
Location
LONDON
I can understand the OP's upset over this however the fact is all bonuses have terms attached , without these they just could not be offered by the online casinos.

As the headline bonuses have grown bigger so have the wager requirements, games and withdrawl restrictions attached to them.

The state of play at the moment is not good for either operators or players.

Operators have to offer bigger and bigger headline bonuses in order to attract new business, to ensure these remain cost effective they have no choice but to impose restrictions on them which are not particularly player friendly.

Players are left feeling short changed after depositing and seeing that the playthroughs and withdrawl restrictions make the bonus practically worthless.

Players could REALLY help this situation if when choosing where to play they paid a lot more attention to a sites reputation for fast payout, great customer support and fair games instead of just looking at the headline bonus figure.

As a bingo operator I am faced with competitiors offering 1000% deposit bonuses and £30 No deposit bonuses. Of course when you read through the terms of these offers they are almost always not all they seem, however these kind of offers continue to work in attracting new players and to a certain extent I am forced to play the game in order to attract new business.

Personally I try to keep my own offers fair and realistic, and give the player a chance of a decent cash out without too many restrictions. But ultimately its the eye catching huge bonus cash numbers on the banners that players seem attracted to.

Whats needed is an education amonst players that all that glitters may not be gold.

Raj
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Kevins, most casinos that I play at require you to complete wagering on a bonus before ANY withdrawal is permitted.

That you were able to quit and withdraw you initial deposit is actually more favourable to you than many casinos offer.

It is very important to read and understand the terms at any casino you play it. It's not hidden that the first deposit bonus is applied automatically and that you must contact support if you wish the bonus to be removed.

If your preferred games are table games, you will find that most often these games will contribute less to bonus wagering, and are usually subject to bet size restrictions. They may not be allowed at all on certain bonuses.

Sorry that your experience at 888 left a bad taste in your mouth, but I don''t think they scammed you in any way.

You'll gain a lot of knowledge here at CM, welcome to the forum.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
eCORGA complaint sent and complaint sent to 888.com

See below complaint sent to eCORGA.

New to the forum and new to online gambling (Except poker) and I have had a rubbish experience with 888.com. I would strongly discourage anyone from using them as it seems a rediculous policy they have.

You can deposit money, risk it and unless you spend £3000 on the tables, you can only cash out what you put in??? does that sound fair?

Presumably eCogra rejected your complaint, otherwise you would not have come here to post about it having read the rules at eCogra that require you to refrain from posting in a public forum, blog, etc until the complaint has been dealt with.

What has happened, as briefly summarised by Nifty, is that the bonus was credited, and a WR of £3000 applied to your entire bankroll. This means that bets to a total of £3000 have to be placed until a withdrawal can be made. I suspect that for Blackjack it is £30,000 as the game shows as "0.1" weighting in those transaction reports.

888 have granted you an early exit from this contract by returing your initial deposit of £200. The only alternative would have been to reject your withdrawal until you had played through the required amount.

A PAB here would also be rejected on the same grounds.

This is how it is at EVERY casino that offers some kind of bonus. Every bonus will come with a set of rules and restrictions, and players should make sure they read and understand them before entering into an agreement to accept a bonus. If relying on someone to help them understand, such as in your case, they should ask the friend to explain the rules before any action is taken.

It is rare for me to side with Nifty right from the start when there is a "player got screwed" story, so you are unlikely to find anyone else who agrees that you should have been paid your winnings and excused the rest of the WR just because you didn't like the degree of risk to your initial £200 that further play would entail.
 

ChopleyIOM

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Just goes to show how the bonus and WR culture can catch out a new player though.

Doubtless kevins will now just think himself lucky to have got his deposit back and give online casinos a wide berth from now until the end of time, and I doubt he'll be recommending them to friends either.

No one wins!
 
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