Baptism by Fire - success Karjala Kasino

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luckysox

Karjala Kasino Rep
Joined
Feb 18, 2013
Location
Europe
Hi Lucky,

Is it a coincidence that I now get a reply. But after 20 or so odd emails. Nothing.

Sorry. It doesn't fly with me. I've been gaming 15 years.

I'd hope people get the point here. We shouldn't have to resort to posting on forums or PAB for service.

Also to further your statement. Banking details have been sent 3 times by email, and processed 6 times by withdrawal format.

Couldn't be more clear cut.


Hello again,
so, it's not a coincidence that you only now get a reply. Max reached out to me yesterday and I got the details at the end of the day. Today I have been working to look into your case and as it is a Saturday people are harder to reach.

Not sure how you could have sent us 20 emails and not gotten any response, that sounds extremely unlikely. I am already looking into that and will address it with our team.

I am sorry for your bad experience, I can assure you that is not common because we do work hard and do our best to provide good service. All of our agents have very good ratings from our players.

Something went wrong, I think it was a new error because our agents could not understand what the issue was. In the end we got a reply from our payment processor saying that the bank details in the form are not correct and cannot be processed by their system. Ok, so now we at least know where the error with your withdrawal is coming from. We have not rejected your withdrawals, the system simply could not process them and therefore they got automatically void and the balance returned to your account.

We are not allowed to use your banking details to log into your account and do the withdrawal on your behalf. Can you please try to make the withdrawal again and can you record or take screenshots every step of the way so that we can try to identify the issue?

Sorry for the hassle, I have not seen this error before so I am not able to instruct you exactly how to solve it. Please PM me the screenshots or email support@karjalakasino.com
Cheers!
 

speedysa

Dormant Account
PABaccred
PABnononaccred
Joined
Jan 30, 2005
Location
toronto
Hi Adam,

I sent you a list of the emails.

All the details of my banking are there.

It's sad that I had to go this route for service. I processed it again.

I'm not sure how this casino functions. They have absolute no log about emails nor conversations.

They are now willing to process my withdrawal??? After email number 40. But only to credit card, Canadian financial institutions don't accept withdrawals by credit card.

Email #20 they said they would process it by bank transfer. Omg this is horrible. Thank God my win was not big.

What a joke.

Just a quick update. I received a withdrawal notice and it has been processed.

I'm sorry, a little to late. Beware CM users.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Dude, WTF! You submitted your PAB, I was working on it, the casino was being very helpful and responsive and then you totally ignore the rules and post that crap above. The casino was trying to help get your thing resolved and then you pull this. Totally uncool man and way out of line, not to mention a violation of both the Forum Rules and the Player Arbitration Policies and Procedures.

Consider yourself of "vacation" for abuse of the services we provide. Oh, and your PAB rights are suspended until you can convince me that you understand and will respect the rules.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com
 
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lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
I have learned alot over the years of lurking and being a member here. I remember way back when I had to PAB here with butlers bingo and even had a few other issues with other casinos. You get so mad and riled up and know they are messing about, you want to bash them and shame them and not let them get away with screwing about. It's a terrible approach and takes away from your case and your feedback because it just makes you look like a loose cannon. I am still learning things, it wasnt long ago where I had a melt down over bonanza and almost quit the forum. That was a terrible way to approach it but I learned not to take things to heart so much

I know it's hard sometimes but you just need to let the process play out and when the conclusion arrives, give your feedback on the entire situation in one detailed post. Trust me, members and admins will take that type of response more seriously where as the above post after post will do nothing to gain you credibility and just annoy people.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
This casino sounds like a big mess.

Not from what I've seen. Within a couple hours of me submitting the PAB they were back to me with an update and their plan for resolving things. IMO the player was at fault here not the casino, but I'm only seeing it from the PAB side of things.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Ok, I've talked to the casino manager and he tells me the case is resolved and the player has cooled down a bit. He's also asked me to cut the player some slack.

Fair enough, I get that someone can flip out and go on a forum rampage thinking that that'll get them what they want faster/better/with extra sauce or whatever. HOWEVER, the Forum and PAB rules are there for many good reasons and are not optional: forum members must know and respect the house rules.

Sooo, I've shortened the guy's ban. He can return on Wednesday (6th Feb) if he so chooses..
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Ok, I've talked to the casino manager and he tells me the case is resolved and the player has cooled down a bit. He's also asked me to cut the player some slack.


Sooo, I've shortened the guy's ban. He can return on Wednesday (6th Feb) if he so chooses..
Yanno, I hope more members come across this thread - the ones that say CM (staff) make arbitrary decisions, don't listen or sees black/white resolutions, because this is a good ex where staff has responded, reviewed and taken feedback on board (be it player or casino) and acted accordingly :thumbsup:
 

Casino12345

Full Member
Joined
Aug 28, 2016
Location
Netherlands
Not from what I've seen. Within a couple hours of me submitting the PAB they were back to me with an update and their plan for resolving things. IMO the player was at fault here not the casino, but I'm only seeing it from the PAB side of things.
Good to hear (y)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Well, and the 60 days BBF time is over. What say you? I understand that we have one member who had some difficulties here - but I feel confident that Karjala cuts the mustard as an new Accred Casino.

Any naysayers? Please make your position known.
 

eizei

Dormant account
Joined
Aug 20, 2013
Location
Finland
I received an sms today for a 100% deposit bonus and I remembered reading about max cashouts in this thread but I thought it was only for the welcome bonus. I honestly couldn't believe it when I went to check the bonus terms and saw that email and sms offers have a max cashout of 200€. No way I would ever take such a bonus even as a low roller and personally I wish terms like these were a disqualifier for being accredited at cm.
 

Aryol

Experienced Member
Joined
Nov 15, 2018
Location
DE
Is something wrong with the language of the website? I see no way to change the language, it is set to Finnish?
 

Aryol

Experienced Member
Joined
Nov 15, 2018
Location
DE
bottom of the main page
View attachment 106535

I'm stupid, I just was going around the pages I had in my bookmarks and I got interested in how to change the language :oops: (no worries I am still not playing but wanted to read the bonus rules, so I know where to play after if I play)

Thank you very much.

//Btw. I also was in the chat, can only say the chat was very friendly and fast.
 

nuera007

Experienced Member
Joined
Aug 26, 2012
Location
ginland
after my first deposit i was getting the free spins bonus.i had no winnings whit the two.
after that you get 10 free spins every day on fire joker,so i played them the first day after and hit a big win whit them 12 euro.
then i left fire joker to play a nother game wen i was playing i see my balance was only 60 cents after one 20 cent spin.
so i go chech my betting history and i see six 2 euro spins on jackpot joker that i dident made for sure it was also imposible to do that on the same time i was playing the other slot.so i go to chat whit costumer service,and you can already gues what the say "i had made those 2 euro spins myself and there was nothing the can do for me"so by by bonus money

I had same issue when i registered here back in 2017. I deposited 50€ and forgot to choose that welcome bonus, when i contacted support the told me that they cannot credit the bonus to full amount cos i've played 6 spins book of dead @1€ bet eventhough i never did. By default then when you opened book of dead it was in 2€ bet and i think it still is like that. So for me to play those spins I had to change bet size to spin those six spins in that game. And offcourse support said that i had played those spins so i just accepted it cos there wasnt any way to say anything else if my account details said so. I opened that game few times and every time my saldo went down without single spin So i just took my welcome bonus to 44€ amount and lost it :)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Ok - I guess we are good to go here :D
 
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